I am absolutely astounded by my experience with this organization. Being able to text in for client interactions is such a cool feature. Their prices were better than anyone else I could find for... See more
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Purchased a CO2/propane detector for my converted van. Great product (accurate description, perfect fit), fast delivery (3 business days to GTA) and super responsive Customer Service (never waited for... See more
I recently bought four roof top bike carrier/rack from Hitchweb. during installation I was trying to switch the locking arm from left to right. One of the rack had a minor manufacturer defect where... See more
Problems began as soon as it shipped. The address was changed when Purolator picked it up from them. When I changed it back to the original address, Purolator penalized me wit 4 more days of shippin... See more
Company replied
Company details
About Hitchweb.com
Information provided by various external sources
Hitchweb is your online Canadian hitch store. We operate out of Canada and sell throughout Canada and the USA. We're just as committed now as when we first started 15 years ago to provide the best and most memorable online experience. It's about offering a good selection of brands, competitive pricing, fast delivery and most importantly, satisfying our customer.
Contact info
PO BOX 53012 SOUTH ST VITAL, R3N3X2, Winnipeg, Canada
- (800) 300-4067
- info@hitchweb.com
- hitchweb.com
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied to receive the Curt…
Very satisfied to receive the Curt hitch within 4 days, there were no delays in delivering during COVID-19.
Overall good experience
Overall, it was a good experience with Hitchweb. Some small, localized knicks and scratches in the paint coating when received. The additional accessories did not initially arrive with the trailer hitch frame due to a courier mixup, however Hitchweb resent within a week. I haven't installed the frame yet, but it appears to be relatively straight-forward.
Hitchweb Rocks!
Glad i found Hitchweb. Needed to get Torklift frame mounts to pick up a recently purchased truck camper. Hitchweb had the best price of all. They shipped the products quickly and they arrived to me on time. I did call Customer Service. Friendly service and was promised to look into shipping quickly. Thank You!
My order arrived promptly and I…
My order arrived promptly and I received the correct product.
I have made three purchases from…
I have made three purchases from Hitchweb and all have been delivered extremely fast. On the last order I was sent the incorrect hitch, when I called I was immediately answered by a real person that started the exchange process and within a few more days I had the correct hitch with no hassle.
Great price
Great price. $1400 cheaper than Honda and just as good. Delivered very fast. Thank you
Very good service and fast shipping!
Where is My Hitch... Purulator is a Mess!!!
It's Wednesday and we don't have the part here. In Purolator office they don't know where is the package. In the system says two day ago that is on the truck for delivery, but the truck of delivery is there with nothing. Maybe the package is with a outsourcing company, but they are not sure. The truth is that we don't have the part and my customer is really angry, because we should deliver his car on Saturday. Can you send me another one? can you call somebody at purolator? How can I do to get the part I ordered and paid?

Reply from Hitchweb.com
Great price and good help when there…
Great price and good help when there was a delay in shipping.
Thanks for everything and I will be back to buy more camping stuff.
Delivery was quick
Delivery was quick; low cost for quality hitch; hardware and shipping included.
Yet to install but looking forward to enhancing vehicle capability with this hitch.
Very satisfied with the company not so…
Very satisfied with the company not so happy with the courier service wasn’t home when they delivered and didn’t contact me for further instructions. Didn’t know the reason wasn’t delivered until started tracing it was told because had security on my condo entrance they don’t deliver. Very disappointing
Thanks Hitchweb!
Correct product, quick delivery, good packaging, what more can I ask for? Thanks Hitchweb!
Exactly what I ordered for a great…
Exactly what I ordered for a great price and it was at my door in 2 days. Delighted
Excellent product
Excellent product, best price and super fast shipping. Would buy from them for sure.
Excellent service
Excellent service! Only took 6 days to come (including weekend) the box was in good condition and the hitch had all parts. Best part is the cost was easily half of what shops in town wanted for it.
I received my order one day after…
I received my order one day after placing it. Unreal.
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