HitPaw 

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See what reviewers are saying

Rated 5 out of 5 stars

Excelent product it great when you pay for something that really works and works as discribed very happy with the result and the product keep up the good work

Rated 5 out of 5 stars

The customer service is very responsive; they resolved all my issues. I want to say that HitPaw software is fantastic! It allowed me to enhance my videos to high-resolution 4K.... See more

Rated 5 out of 5 stars

I love the software - I like having all the features and functionality under a single pane of glass. I've needed support twice (moving computers and purchasing credit under the wrong profile), and t... See more

Rated 1 out of 5 stars

I signed up with HitPaw for software that I believed would work with improving a video, and found out after opening the software and seeing what the capability was, it was not going to be do the job.... See more

Company details

  1. Software Vendor

Written by the company

Founded in 2019, HitPaw is an emerging software company in video edit/convert, image edit, meme makers, and many other fields. We are a new team with more than 5 years of experience in media tool development. We have 150+ professional engineers, joined by an increasing number of outstanding video creators.


Contact info

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Rated 5 out of 5 stars

I’ve had a very good experience using…

I’ve had a very good experience using HitPaw so far. The software is easy to download, simple to install, and very user-friendly, even for beginners. The interface is clean and straightforward, so you don’t need much technical knowledge to get started. The features work as expected and give good results for the price. I also contacted customer service with a question and was happy to receive a relatively fast and helpful response. Overall, HitPaw does what it promises and saves a lot of time. I’m satisfied with the experience and would recommend it to others looking for an easy and reliable solution.

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Swift reaction

I bought VikPea with my Outlook email. Then when trying to acivate the program I had to use a Google Account, which I already had but with a different email adress. With two different email adresses it is impossible to activate the program. I contacted Support and they answered swiftly to correct this problem

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

HitPaw❤️is the best converting platform…

HitPaw❤️is the best converting platform for downloading YouTube, Spotify, Deezer and Netflix music and videos. I have searched the internet and there is no site that’s better❤️The downloading is very quick an the quality of the sound and video is great. So if you are a DJ and you need WAW or FLAC quality the HitPaw❤️is the best converting platform for you out there. And the pricing is very good and i think you get more than you pay for. So i really recommend the HitPaw❤️converter.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Be careful with their subscription…

Be careful with their subscription system. There is NO option to cancel your subscription on the website. They just charge you, and you can't get your money back!

February 3, 2026
Unprompted review
HitPaw logo

Reply from HitPaw

Hi,

We’re sorry to hear about your experience and understand why this caused frustration. We want to clarify that there is a way to cancel the subscription, and we apologize if it wasn’t easy to find.

To help avoid any confusion, we’ve provided a step-by-step cancellation guide on our support page:
👉 https://www.hitpaw.com/support/how-to-cancel-subscription.html

You can cancel the subscription at any time by following the instructions there, depending on the payment method used (credit card, PayPal, app store, etc.). Once canceled, no further automatic charges will be made.

That said, we acknowledge that the process may not feel intuitive, and your feedback is valid. We’re actively working to make subscription management clearer and more transparent.

If you’ve already been charged unexpectedly or are unsure whether your subscription is fully canceled, please share your order number or payment email, and our support team will be happy to check the status and assist you further.

Thank you for speaking up — your feedback helps us improve.

Rated 5 out of 5 stars

I had a great experience with HitPaw’s…

I had a great experience with HitPaw’s customer support. The team was responsive, polite, and very helpful in addressing my issue. They explained everything clearly and offered a fair solution quickly. The software works well, and their after-sales service really shows they care about their customers. I’m satisfied with the support I received and would recommend HitPaw to others looking for reliable software and good customer service.

January 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Happy experience by Hitpaw Edimakor

I am a beginner for editin image and videos but Hitpaw Edimakor is very intuitive and easy to understand and I have easily used it for my family activities and it makes our family very happy and satisfactory. it's very amazing

January 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Hitpaw Edimakor is more that a one stop…

Hitpaw Edimakor is more that a one stop shop for content creation. The AI is top of the line. Syncing audio is seamless. I love that I can use the prompt generator from with the app itself and don't need another AI chat to help me with prompts. The quality of images and videos generated are excellent. The software never crashes. I really appreciate the How To videos

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

I wholeheartedly agree to give you a…

I wholeheartedly agree to give you a 5-star review, because thanks to HITPAW VIKPEA
I was able to restore about twenty films I shot in my past as a director to 4K.
YouTube: @francisgrosjean6841
And I've recommended this software to several colleagues to restore their films.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

HitPaw werkt niet

HitPaw werkt niet, komt belofte niet na. Ik ben er behoorlijk wat geld aan verloren, maak svp niet de zelfde fout zoals ik heb gemaakt. Informeer je beter, verspil je geld niet aan HitPaw.

A 15 second video took 34 minutes(!!!) to convert. Honor your commitment and again refund my payment.

January 10, 2026
Unprompted review
HitPaw logo

Reply from HitPaw

Hallo,

het spijt ons zeer om te horen dat u zo’n teleurstellende ervaring heeft gehad. We begrijpen volledig hoe frustrerend het is wanneer een korte video veel langer duurt om te verwerken dan verwacht — zeker als u daarvoor heeft betaald.

De conversietijd kan beïnvloed worden door meerdere factoren, zoals de prestaties van het apparaat, systeeminstellingen en de gebruikte AI-functies. Dat neemt echter niet weg dat uw ervaring niet aan uw verwachtingen voldeed, en daarvoor bieden wij onze oprechte excuses aan.

Wat betreft uw verzoek om terugbetaling: wij hebben uw melding gezien en uw situatie is inmiddels doorgestuurd naar onze klantenservice voor verdere opvolging. Ons team zal contact met u opnemen om uw bestelling te controleren en een passende oplossing te bieden, inclusief het bekijken van de terugbetaling waar u om vraagt.

Dank u dat u dit onder onze aandacht heeft gebracht. We waarderen uw feedback, ook al is die kritisch, en we nemen deze serieus om onze service verder te verbeteren.

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Rated 1 out of 5 stars

Î make a mistake and the email address…

Î make a mistake and the email address si not correct, so i can't use my purchase the mail address is wrong the answer buy a new one or wrtite a 5 star comment
sorry but that is not what i except from a customer oriented company, bad support ,
every person made mistake you too customer service

January 16, 2026
Unprompted review
HitPaw logo

Reply from HitPaw

Hi,

We’re very sorry for the frustration and disappointment this situation has caused. You’re absolutely right — everyone can make mistakes, and this is not the experience a customer-oriented company should provide.

We would like to clarify that we do not require or encourage customers to leave positive reviews in exchange for support or services. If any of our communication gave you that impression, it was not our intention and does not reflect our policy.

We sincerely apologize for the inappropriate suggestion you received earlier. You do not need to buy again or leave any review to get support. This was a misunderstanding on our side, and we take full responsibility for it.

To properly resolve this, we will arrange a dedicated support specialist to personally follow up and help you correct the email address and restore access to your purchase as soon as possible.

Thank you for bringing this to our attention, and again, we sincerely apologize for the poor support experience you encountered. We appreciate your patience and the opportunity to make this right.

Thank you for sharing your experience. We’re truly sorry for the misunderstanding caused.

Rated 5 out of 5 stars

I had a great experience with HitPaw

I had a great experience with HitPaw, both with their customer service and the Video Converter software I purchased. The software is very easy to use, fast and efficient, perfect for my needs. It allows me to convert videos quickly without any quality loss, which is exactly what I needed. Many formats are handled, which is very convenient and saves a lot of time. What impressed me most was the customer support team: they were responsive, professional and helpful. They answered my questions clearly and solved my issue in a short time. They provided effective solutions to my problems. Overall, HitPaw delivers high quality product softwares combined with excellent customer service. I am very satisfied with my purchase and would definitely recommend HitPaw products to others.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

HitPaw Review (for Trustpilot)

Subject: HitPaw Review (for Trustpilot)

I have been using HitPaw for video and photo processing, and overall my experience has been very positive. The software is easy to use, even for beginners, and the interface is clean and intuitive. I especially like how quickly it processes files and how stable it is compared to similar programs I have tried before.

Customer support was also responsive and polite when I contacted them with a licensing issue. They explained the policy clearly and offered an alternative solution, which I appreciated. While I hope the device management system can become more flexible in the future, I still think HitPaw is a reliable and useful tool.

I would recommend HitPaw to users who want simple, effective software for everyday editing tasks.

January 14, 2026
Unprompted review
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Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. I've been testing the software in different ways and it's worked wonderfully. Some people are undecided about whether the program works well or not, but that's why they offer a free trial, and you can decide afterward if it's what you're looking for. In my specific case, for photography, it has worked very well, and my clients have been satisfied. Many thanks to all the staff.
I hope that in the near future they can add new updates so I can continue using it and keep improving compared to the competition. It deserves 5 stars.

August 15, 2025
Unprompted review
Rated 2 out of 5 stars

It's unacceptable that if I have…

It's unacceptable that if I have credits, I have to pay to use the ones I have left, and not only that, they used to charge me $15.00 and now it's double, in addition to an initial subscription of about $89.00. At first, they didn't charge anything, and it worked well. Then they started charging for credits, and when I asked why, I was told that the technology was very expensive, and so on. I only used it to color old photos; that's the only thing I was interested in. All these actions they're taking are outside the legal framework, and I feel cheated by their decisio

January 11, 2026
Unprompted review
HitPaw logo

Reply from HitPaw

Thank you for sharing your experience. We’re truly sorry to hear how frustrated and disappointed you feel, and we understand why these changes caused concern.

We’d like to clarify that credits and subscriptions are designed as separate parts of our service. Credits are required to process AI tasks because they rely on high-cost computing resources, while the subscription mainly covers access to the software and its basic features. As our AI technology has continued to evolve, the operational costs have increased、. We understand that this change was not what you originally expected, especially since you mainly use the photo colorization feature.

That said, we’re very sorry if our previous explanations were unclear or if this made you feel misled. This was never our intention. Your feedback is valuable to us, and it helps us improve how we communicate pricing and usage rules more transparently.

If you’re willing, we’d really appreciate the opportunity to review your account and see whether there’s a more suitable solution for your situation. Please feel free to contact our support team directly—we’ll do our best to assist you further.

Thank you again for your honest feedback.

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