Hitway Reviews 

I’ve already written a review on the mechanics/electrics of the Hitway BK16 but I’d thought I’d add the ride quality as a separate review. This bike was purchased for my wife as it’s a step through. I decided to take it out on one of my regular runs which involves 13 miles and over a 300 metres of climbing. One of the climbs is an average of 10% for 3 miles. The bike is quick off the mark once you start peddling and reaches 9mph with very little effort on PAS1. 12mph in PAS2 and 15mph on PAS3. This speed needs to be handled carefully in traffic as the bike will not go slower than 9mph unless you have it on PAS0 or feather the brakes. I’m 63 and have been riding bikes since I was 7 years old so think myself as an experienced cyclist. I used to race when I was younger but now am purely for fitness and enjoyment. I found the bike was too severe in acceleration for inexperienced riders. I had to feather the brakes in traffic and try to remember not to pedal in certain situations as the bike would try and get to 9mph in PAS1. In fact I found I could ride more relaxed when I fitted a throttle. The throttle doesn’t max out the motor. Pedal assist does. (Hitway confirmed by email that this is how pedal assist works on their bikes. It’s either zero or max. Nothing in between). On my regular route I noticed that the bike would push me quite a few times. It was like a nudge in the back. I put this down to the motor continually going from zero to max as my speed dropped below 15mph on PAS3 although it did do it on PAS1 and 2 but at lower speeds. Once speed was above 15.5mph which incidentally you couldn’t tell what speed you were going as bizarrely the speed display stops at 15.5 mph, the ‘push’ stopped. I had Cyclemeter running so I could see my real speed so it wasn’t a real problem but it is very bizarre Hitway have programmed their bikes to do this. When I hit the 10% hill I put the PAS up to 3 and the voltage sag was astounding. I went from 8 bars to three on battery level and the motor was very noisy. It really sounded like it was complaining. I weigh 80kg so I’m not a huge man but this bike claims 25% is no problem. It’s not surprising though. As I said before the bike motor is zero or max. So the bike was trying to push me uphill at 15.5mph. Fearing this would damage the motor or controller I reduced it to PAS2 and cycled harder. The voltage sag improved. Going downhill the bike is fairly rigid and you do feel every bump. The brakes are plain awful. You really have to grab both brakes (by the way the brakes aren’t as UK regs. Front brake is in the left) and the squealing made the sheep run. This isn’t unusual for this price of bike. I personally think that hydraulic brakes should be the norm but this bike is for recreational riders not going downhill at 40-50mph as I still do. There are better bikes out there. I have 4 bikes and my wife has two. The BK16 is the worse in my opinion mainly due to the rather silly design of having a motor that runs full on whenever you pedal. It makes the ride uncomfortable and not very pleasant. The battery display indicated 50% used after 13 miles. That is excessive but I suspect it’s again because the motor is on practically all the time. Batteries don’t last long like this. Would I recommend it? No. Not in its present format. The addition of a throttle does make the ride smoother. The bike will accelerate smoothly to whatever speed set by the PAS level. Ironically in the UK on public roads a throttle can’t be used if it propels you faster than 4mph. I suggest if someone is thinking of a Hitway BK16 then try it first. I’d recommend this for any e-bike bought from the web. It’s a lot of money that could be spent elsewhere. Take the range figures with a large pinch of salt. This is a recreational cycle for pottering about the town and charging nightly. Not for longer rides that involves hills or country tracks.

I bought E-Bike BK29 (849,99 €) since 23.07.24 and rejected to receive the package so package is automatically sent back with logistic since 02.06.24 (the same day package arrived), I already talked with Hitway EU through email and they said they will have to wait til the e-bike is back to the shelfs so they could refund me but the problem is it has been A WHOLE MONTH already and still NO UPDATE. They have been IGNORED MY EMAIL since 17.07.24 and never replied me, the status of new tracking number from logistic are also can not be seen.

849,99€ is a lot of money, I'm a student and survive everyday with the little money I got from part time work, that money is all my saving and I've been struggling in financial and physical since a month and this month I didn't even now how am I gonna survive since I still got NO REFUND so I have no new money to buy new bicycle to go to work,I don't even have enough money to buy a groceries and other stuff for daily life

Updated! 01/09/2024
They're contacting me back on 07/08/204 to apologise for all the problem and gave me refund (749,99€) so I asked them where is the other 100€ and they mean since tge bike has been return for no reason they have to charge me for the logistic return cost, I can understand that but I also mentioned sunce my first email about the reason of my return, unfortunately they couldn't do anything more about that but they offered to refund me 30€ out of 100€ to help with returning cost and I accept that so thanks to them for helping me but I also think that if I didn't post the review on here, they wouldn't reply me back since they had been ignoring my email for 2 week and just replying me and refund me first when I post the review but yeah at least I got most amout of refund back, thx to their help.

The best purchase I made this year, runs perfectly uphill, smooth breaking, easy folding so I don't leave my bike outside I can take this into my place of work. Very well made bike. Customer services are excellent, very professional and helpful. I highly recommend purchasing from this company, and I thank them very much for their support.

Just received and assembled…. My wife is now a biking go girl, so good to see the independence a bike can provide!
Well done Hitway- now Fitway!!

Hitway H5 ABE (Germany) - very good product; good build quality and nice design.

Very friendly customer support & also great help.

For the price, this bike is amazing, so comfortable, 10 out of 10🚲👍👍👍

I would rate it 4.5 stars as there's always room for improvement, but this can't be selected in the rating chart .

Although there are multiple entry points on the web for ordering a Hitway electric e-bike, I decided to order through the official website. The pricing is slightly higher compared to other sites, but the faster delivery time and the sense of trust were key factors for me.

The website is clear and easy to navigate, with multiple recognized payment methods including afterpay. I used a credit card, which worked smoothly. After 5 working days (the website mentioned 3 to 7 days), the box arrived in good condition via DPD.

The delay between the shipment notification from Hitway and receiving updates from DPD felt uncomfortable, but Hitway's customer service responded quickly to my questions. The robust packaging ensured the contents were protected, and the package included all the accessories mentioned on the website, such as a pump, toolset, lock, and charger… and more.
Assembling the e-bike was straightforward and took me just 15 minutes. The test ride brought a smile to my face. This e-bike rides smoothly and is fast, with disc brakes providing ample stopping power. The folding mechanism is easy to use, and the middle bar serves as a handle for lifting when folded or unfolded. Although the steel frame makes the e-bike a bit heavy (especially with the battery in place), it's still manageable for lifting into a car or train.

The e-bike looks cool and rides smoothly, typical of a rear-wheel motor-driven bike. The saddle's spring suspension adds to the comfort of the ride.

Overall, I am really pleasantly surprised by this BK5 e-bike.

Thanks for this excellent electric folding e-bike!

We bought the Hitway BK11 7 months ago and it is a very cool and fun bike. A few weeks ago the bicycle suddenly exceeded the maximum speed of 25 km per hour. We contacted Hitway and they helped us well. By purchasing and installing a throttle, the bicycle could be reset to the permitted speed of 25 km per hour. We removed the throttle again because it is illegal in our country and we can enjoy cycling again. Thank you Hitway for the good solution and help!

I bought bk9 and it was very good but had to return it due to not able to fit in the bike rack on the ferry provided, however, I rode the bike and it was great. Regretted returning it but had to cos that was my only means of commuting from the island and back, so had to change it for a smaller tyre. HITWAY was very considerate as they waived the usage cost of me but had to pay for shipping as their policy says if product is ok shipping is at the cost of the buyer. If you are looking to buy bk9 go for it as it’s a very goooood bike.

I bought a hitway bike and was very happy about it, I’ve been using it for a month now and everything is great. To be honest, this is the only store where I could buy a good bike, all my friends bought from them. I also asked the help to customer service. Very responsive and solved problems immediately. I highly recommend buying bikes from them.

Customer services is good and they respond very quickly to any query you have.

They sell 1000 euro bikes. But a charger takes 30 days to deliver from china. No good cominucation. I did not get any notivication that it was deliverd. So they send back. Better by a bike from someware els.

Thieves- returned a bike because the pedal arm sheared off on the first ride and the tyres were not puncture proof ( which they advertised it, as getting a puncture on the second ride) and they haven’t refunded the money.
Had the bike a week, returned it and two months later still no refund.

Update another day, another email sent- still nothing from them.

Further update
10’s of emails, a PayPal complaint, a credit card issue raised and a poor trust pilot review to get told they have received the item but it’s not been checked yet. They collected it a month ago and allege it’s been sat in the warehouse unchecked since then.

My son used the bk29 e bike for 1 day and it broke due to bike defects and parts been faulty I've now been in contact with hitway for 3 weeks I've sent my bike back as it was faulty which they sorted all out to get someone to come and get my back it has now been nearly 2 weeks and they don't know where my bike is it's been the worst experience I've had with any company I would not recommend to anybody as the bikes themselves are terrible plastic things and you don't actually receive your refund I've sent all photos and screenshots of the bike being collected and everything and they still can not sort it out worst company I've ever used DO NOT USE SCAMMMMM

Bought bike didn’t arrive customer service is only active at 3am it appears

No simple way to get money back and now out of pocket and lost a job because I was unable to attend due to constant broken promises from HITWAY EU

*update
Refund received but only after they tried gaslighting me by telling me that it was was with DPD when it was in FACT! in their warehouse the whole time they told me it was sent Monday twice before actually confirming it hadn’t left their warehouse at all! Tried to delay me finding a bike for work for their own personal gain hardly thinking of your customers first is it! I ALSO HAVE THE PROOF OF THEM LYING TO ME

Purchased BK7 a while and I’m rlly happy with the bike!

Thumbs up!!

One of two E cycles I purchased from them has developed a fault with the righthand pedal. Teething problems which could so easily be sorted out. That is, if Hitway could be bothered to reply, or even acknowledge my emails about it. Customer service rating - Zero.
Since I wrote this, I have had contact with Hitway and, they have said they will replace the pedal. I have not heard anything since other than them wanting to know more about this review. I will be back!
20/06/2024 - Update. I now have the replacement pedals. Thank you

Ordered few weeks ago bikes for myself (BK3S) and wife (BK8). I also ordered a bag afterwards. All orders arrived very quickly.
The bikes had a small problem with the front brakes. I contacted the service, they always answered me quickly (within 24 hours, as it is written on the site) and tried to help first with the adjustment and then sent new brake discs. So for the service and support a special plus!
In general, my wife and I (after around 250 km of ride) are very satisfied with the bikes. The quality is at a high level. I would like to mention the seat. I have problems with my joints and usually it is very difficult for me to find a seat on which I could ride. But here the seat is so comfortable that even long distances I ride without discomfort. Battery life is good. At maximum speed, the electrical support is enough for 50-80 km, depending on the terrain and how much stuff I have with me. But even without electric support, it is very comfortable and enjoyable to ride the bike.
For the value for money / quality / service / support I definitely recommend this company (but be prepared that when you buy a bike may need a little service, which you can do yourself). I would like the company to develop and also add more accessories and components on the website!

polite and fast service and assistance ... !

BK16.
My first e-bike. I can say for the money I am impressed with it. Build quality is good. performance is above what I expected thanks to its 48v battery, goes up hills easily. All in all a very good bike. No problems. Thanks to Hitway for bringing a pensioner an e-bike I can afford.