Hitway Reviews 

Don’t bother buying it for the throttle because you will need to buy a separate controller box for it to work the original controller isn’t compatible even though there is a throttle connection attached to the bike it’s pointless won’t work

I've had my bk29 for 2 months now, absolutely love it, I'm disabled and can't walk far so I had plans to put a throttle on it, hitway couldn't provide one because of uk laws, so I sent an email saying that's the only reason for ordering it, got email back saying that they've organised one for me that will be sent separately from a different source, it came within 2 days after my bike arrived, up to now I've saved over £280 in taxis, up to now it's been fully reliable (got motorbikes so I can fix most issues), brakes squeak but I like that, I've also done a naughty on speed ssshh!! So I'm getting exercise,
It saves me a fortune on taxis,
It's eco friendly,
No waiting or concern if the taxi will arrive,
No worries if you've had a couple of beers (within reason),
It's given me motorbillity,
Winner winner chicken dinner,
I would fully recommend hitway bikes. 👍

I've had my bike for about two months now and I've had a really great experience. The bike is exactly what I wanted for the price, and there were also some issues with the delivery but they responded to my emails really promptly and helped resolve my issues in a really friendly manner.

I can't say anything about how the bike lasts yet thought.

Hitway BK29S: I had damage to the brake that was still under warranty. They responded quickly to my email and then sent the part from China to Germany. The installation was very easy, especially as Hitway sent me a link to a YouTube video describing the replacement. In this case, it is an advantage that the ebike follows a minimalist philosophy and you can do a lot to the bike yourself. If you don't want that, you should buy a high-priced bike from a specialist dealer for €4,000.

My Hitway BK27 has failed after several months, and requires parts, I placed an order for the parts however the main part is not available and they said it could be on back order for months? I Requested what options they could give me and was told to sort the parts from another source if I could. It was not available elsewhere My under a year old e-bike is now sat in the garage unuseable. I strongly recommend you do NOT purchase a Hitway Bike.

Bought a bike 9 months ago, need a replacement wheel and motor hub which i am willing to pay for but out of stock for several months with no alternative suggestions, customer service are no help whats so ever.

I now have a expensive bike i cant use.

Haven’t experienced any of the problems recorded by others (can’t speak as to customer service since not been necessary to contact the Company). For the price my model serves its purpose well; although I don’t go on long journeys!

Fast delivery and great bike. Excellent after service too.

Brought a BK5 folding bike a few months ago and assembled it, now here is where all the problems started. The folding stem of the bike does not seems to have any sealant or cushioning in-between it. So when you rock forward and backward it has a creaking sounds as if metal is touching metal, this was also a hazard on the road, almost causing me to have an accident, It had come loose, from the terrain of the road. Also my left-pedal got broken from the just me pushing off in traffic. I don’t know what material HITWAY is using but it is not durable. I personally think that this make and model of the BK5 e-bike should go under quality control. Hit way also made me pay for my pedal, when my bike was still under warranty. Not happy

I bought a bike, assembled it, already seemed like the display wasn’t new but okay, charged the battery untill full locked it on the bike but it won’t turn on.. didn’t even get to ride it and it’s already not working.. would like a refund

2 days later spoke to custumer setvice only through e-mail explained that the battery isn’t working, and they do not understand they want to send me a new display… this is ridiculous.

My card and phone was stolen in London a busy Oxford street , after going to my phone provider and getting a brand new phone with the same sim and having to go to the Apple Store to restore my iCloud. I later found a email from this shit bike company saying the bike has been delivered at address I don’t know, plus the person used all my information and my card details as my phone was unlocked at the time so they had access to my whole phone. After contacting”hitway”serval times with a crime references from the police they have stated they are unable to give me a refund because the order went through successfully . I will be taking them to civil court to fight for my rights and my money I did not spend. Avoid these shit bike sellers. Didn’t even want to give it a star. Customer service “winter “ is shit

Customer service is atrocious, I have reached out multiple times via email and chat to cancel Order HWUK3960 and received no reply, just cancel the order please!!

I bought a bike for my dad 2 months ago and we are having issues now with power going to the back wheel. I have looked to try and contact you but there is only a live chat which takes 2 business days. This is urgent as my dad solely relies on his bike to get to work.
I need someone to contact me urgently to try and sort this out because every day he misses work he is losing out financially.

I ride about 12 Miles a day. great Ebike. Happy with the purchase.
From Glasgow, Scotland

The handlebar and the back wheel broke within 6 months.

The back wheel saga:
They do not let me take it to a shop to fix it sent me a completely irrelevant video of very different model. Furthermore they assume I have all the tools needed and when I ask what sizes I need they pretend like they do not understand the question and do not respond to it. I have asked 4 times in 3 weeks about the size of the tools and
The first time, they ignored the question. Second time they referred me to the video which doesnt have the size of the tool. Third time with "yes, you need the tool". Forth time "we will let you know". It has been a week, no information.

Handlebar issue:
I sent them a video for my bike, explained the problem, sent them another youtube video that has the same problem but more visibility. They say that they cant see anything. I send more videos, more clearly and they say they cant see anything. They must be blind...

I am contacting my legal insurance about this!

Product is BEST on the other side after sale service is so satisfying that they listen and answer in detail. And try to satisfy their customers by solving their problems related product

I just recieve it today and I got refund of deference price customer service were nice and I drive it today for 2 hrs look great thanks

Please think twice before purchasing from this unlawful company , with no integrity nor care for the customer . I purchased a bike that arrived damaged and clearly I think had been returned as it looked used . On contacting them they told me I will have to pay £120 to return it and then they will deduct money for usage or damage . I have been back and forth numerous times to say that their own return policy states I can return free of charge for a full refund or replacement but they are refusing to follow their own policy . I am now going down the route of consumer law , ombudsman and citizens advice .

I had an awful experience purchasing an electric bike from Hitway. The bike arrived with broken parts, and I immediately requested a return. However, they insisted the return was due to "our reason," and as a result, they charged us £120 plus postage for the return. After nearly a month of frustrating back-and-forth emails, we reluctantly agreed to halve the cost—something I was still unhappy about, but the situation wasn’t going anywhere.

Even after returning the bike and providing a tracking number, they claimed they couldn’t locate the bike and therefore wouldn’t issue a refund. It took further effort on our part to contact the courier and provide additional evidence before they finally processed the refund.

This experience was absolutely terrible. I strongly recommend staying away from this company. I deeply regret purchasing such an expensive electric bike online and wouldn’t wish this ordeal on anyone else.

Thankfully, we purchased a Halfords electric bike afterward, and my son is now happily using it daily.

trying to return a faulty bike under "right to reject within 30 days" - as bike got puncture in first week and pedal assist is stuck at highest speed at week 3 - company is unlawfully saying it will cost me 295 in shipping and restocking fees.