Hitway Reviews 

Do NOT buy from this website. I placed an order for an electric cycle more than a week ago and still haven’t received a single update. Customer service is completely unresponsive. This company cannot be trusted. Save yourself the trouble and shop elsewhere.

I bought my bike in May of this year, initially it was excellent and then we went through a period of issues that required repairs. Hitway system is to send you replacement modules, that you replace and report back. this literally took months, eventually after weeks of going back and forth, Hitway agreed to offer a full refund, again we had issues with the wrong box being sent etc, but eventually the bike was collected in the right box, it was returned and full refund was received. i believe the company to have a good product, i think maybe we just had a Friday afternoon bike, i also believe their intentions to be good, but they like we all are, are nervous of scammers and as a result they have to be diligent and insure that they as a company with a high end product aren't being subjected to scams. so i understand the process that they and the customer have to go to when it comes to faults and returns, however i would urge them to review the process and try to find a way of speeding the process up.

bought a hitway bk5 electric bike and i have had trouble from the start, the battery would not fit correctly, so i coulnt get it out when i rode it it keptcutting out, the display kept going blank, then after 20 month the rear mototr broke altogether contacted hitway but they just fobbing off giving me incorrect info how to reset the display told me the warranty of 2 years did not include bikes that were bought by third party AVOID

Avoid HITWAY – Faulty Bike & No Support

I bought a HITWAY BK17 and it failed almost immediately — throttle never worked, pedal assist stopped after one ride. I contacted HITWAY EU multiple times for a return and refund, but they completely ignored me. They seem to delay on purpose so the return period runs out. Terrible product, even worse customer service. Don’t waste your money.

This is how short I can explain my situation.

I purchased the Hitway BK2 on 20th August, drawn in by its sleek design, foldable frame, and promise of convenient urban commuting. On paper, it looked like a smart investment. In reality, it’s been a frustrating lesson in poor quality control and dismissive customer service.
Faults Within Weeks
After just 60 miles of use, I noticed rust forming on the front forks and chrome peeling off around the suspension area. This wasn’t after months of hard riding in harsh conditions—this was within a few weeks, under normal use. For a brand-new bike, this kind of deterioration is unacceptable and frankly embarrassing for the manufacturer.
Cold Customer Support
• 5th September: I emailed Hitway to report the issue.
• 8th September: They replied asking for photos.
• I sent the photos promptly—then radio silence.
• 10th September: I followed up again, asking what was happening.
• Their response? I should take the bike to a shop for rust prevention. They offered to reimburse the cost, but completely ignored the issue of the chrome peeling, which is clearly a manufacturing defect.
Let’s be clear: I shouldn’t have to arrange rust prevention on a bike that’s less than a month old. That’s not maintenance—it’s damage control for poor materials and shoddy finishing. And the chrome issue? Not even acknowledged. No apology, no offer of replacement parts, no accountability.
What This Says About the Product
The BK2 might look good in photos, but the build quality is cheap and fragile. If chrome is flaking off and rust is setting in after 60 miles, what will this bike look like after 600? The fact that these issues appeared so quickly suggests substandard components and zero quality assurance.
Buyer Beware
If you're considering the Hitway BK2, ask yourself: do you want to spend your money on a bike that starts falling apart before the first battery charge is even used up? Do you want to chase down support just to be told to fix their mistakes yourself?
This isn’t just a bad experience—it’s a warning. The BK2 is a shiny trap: it looks appealing, but underneath, it’s rust, flake, and frustration.

EDIT********

Received new forks which I have to fit myself, however upon unwrapping I found they were damaged and the small eye piece for the brake cable was snapped off, they arrived wrapped in a plastic bag and with very little protection other than a thin piece of foam.

Contacted the supplier straight away but had absolutely no response from them. People if you want cheap Chinese rubbish, buy one of these !!

The only recourse is to do a charge back on my card.

EDIT #2

New set of forks sent again and just delivered, yup you guessed it, the same piece broken off, what's worrying is that its supposed to be steel and to break it, it must be very brittle !! poor poor quality !!

EDIT #3

Update to my original review:

I’m posting this update because HITWAY has continued to misrepresent the situation and act in breach of UK consumer law. because they didn't have any forks to replace the faulty ones they offered another bike instead.

They now claim I "requested" a used bicycle, which is categorically false. On the 28th September, HITWAY explicitly offered a used BK2 bicycle, stating:
“To better resolve your issue, we can request a used BK2 bicycle in 80% condition. Is this an option for you?”
I replied:
“What are you proposing?”
a clear request for clarification, not agreement.

On the 30th September, they followed up with:
“We can request a replacement for your used BK2 bicycle. This is a complete bicycle, not a replacement part.”
This wording implied a **new** replacement, and I accepted the offer on that understanding. They did not reconfirm that the item would be second hand, nor did I consent to receiving a used product.

Only after shipment did they restate that the bike was pre owned and it turned out to be a different colour than the original. They then advised me to refuse the package so the courier could take it back, despite knowing it had already been delivered the day before, confirmed by their own tracking.

They’ve also tried to, run down the returns window by delaying clear communication constantly using the excuse we are on holiday, and are now attempting to make me pay to return both bikes, despite the original being faulty and the replacement misrepresented.

This conduct is in clear breach of the Consumer Rights Act 2015, which protects against misrepresentation and requires sellers to cover all return costs when goods are faulty or not as described.

I’ve now had to initiate a chargeback through my bank and issued formal notice of legal action via the Small Claims Court.

Avoid this company at all costs.

I've just bought the HITWAY BK30 I cannot wait until it arrives. So far customer service has been great and I'm very confident I will like this bike. UK legal to ride in public with HITWAY and bike will come with a certificate which is one reason I choose HITWAY.

After spending a lot of money with Hitway. I would not recommend this company in any way! After 2 failed delivery dates where I was waiting for my new bike. I finally received my order. After trying to contact customer service team they do not respond to any emails and do not care about any issues you have.

i bought an electric bike in May 2025, it was delivered very quickly. however less than 80km into using it the module system failed and came up with a E10 message - i contacted Hitway, the apologised and send they woudl send a new screen out and asked me to install, which i thought was strange, anyway i installed and it fixed the problem. then 2 days later the same error message came up, i contacted them and they said we will send out a new modular - can i replace and install - we went through the same process and the bike worked for a short time. now it has failed again with the same error E10. this time i got the following message: "Could you please visit a local bike repair shop to check where the cable issue might be, as it could be the cause of the E10 error on your display?
If it's not convenient for you to visit the repair shop, we can proceed with sending you a replacement BK17 integrated cable. Would this solution work for you? "

i seem to now be their repair shop - i have asked three times now to replace or collect and return money - neither of which has been addressed - very disappointing - i am going to leave this same review daily until HITWAY agree to return my money or send a replacement bike

It's been over a month since I bought a display and I still haven't received it. Customer service accused me of an incorrect address when in fact there was no error. Terrible service. No concrete action to quickly resolve the issue.

I bought a Hitway BK29s in August. Delivery was super fast. As the system entered the wrong address when ordering, I contacted customer service, who corrected it immediately. Even when I had two or three questions after the purchase, customer service always responded in a friendly and competent manner within two days (thanks Rae). I don't understand some of the bad reviews. I don't think people realize that Hitway bikes are cheap, labeled Chinese products, but that they certainly offer quality for a low price. Of course, you can't expect the same service when ordering online as you would in a specialist shop, where you'd pay several thousand euros for an e-bike. Anyone who orders a bike like this should be aware of that. My BK29s is definitely top-notch. Of course, it has components that could be better (e.g. brakes), but that would also increase the price. And it also seems logical to me that practically no repair shop touches these bikes, since they want to sell their own high-priced bikes and have no interest in tinkering with a "cheap" Chinese bike. It also depends on how you approach a mechanic. Taking all this into account, Hitway bikes are a great value for money. I think my Hitway BK29s is great. It's been fantastic so far (I've already ridden over 200 km with a lot of fun), and I hope I'll enjoy it for a long time to come.

Hitway bikes are a great product and well worth the asking price, the only problem was and I should have be checked is they are too heavy for a standard motorhome bicycle carrier. Remember when buying these bikes for a camper or motorhome you will need an extra heavy duty carrier for them. The return process was simple and easy it took a few days but I did receive a full refund which is great.

Had a problem with rear brake on my BK8 ebike which resulted in firstly receiving the wrong style (new version) which was incompatible so they sent out the correct (old type) days later cannot thank them enough for their speed of service mYany thanks to all involved.

My son loves it

Hitway bk9 rear bushes worn after 9 months contact hitway eu and there trying to pass it on to Amazon uk ….please be aware that you’ll struggle for parts like bushes etc and all they’ll say is we apologise for any inconvenience…..SO BE WARNED THERE NOT HELPFUL AFTER YOU PURCHASE……

You can't supply spears parts for my bike
Should rename the bikes to SHITWAW as that is the service you give

I purchased a bk9 in March this year 2025. Firstly there was a scratch on the bike but was disappointed to find that anyone can take the bike as the key is only for removing the battery (it doesn’t disable the battery) which means you would have to remove the battery and lug a heavy battery around with you if you pop of to the shops . The battery also had an on/off switch in addition to the control panel on/off? The rear light that comes with the bike is not powered by the main battery pack it’s a cheap cost cutting add on so has to be turned on by the button on the rear light it’s self . The 250w motors torque is very weak (58nm) for a bike of this size and is more suitable for flat surfaces, (most e-bikes of this size have 70nm+) (I’ve also just noted that hitway are now advertising a bk9s with 70nm) you’ll need lots of pedal power if you want to take this bike off road with any gradients. The bike came with a free locking cable (nice touch) but there is nowhere for it to be mounted safely apart from the seat pin but that has a quick release handle so of no use at all. The bike looks good but im not impressed with the overall quality and performance. I also purchased a twist controller for the bike (which stated it was non refundable) just after I purchased the bike but after fitting found that it didn’t work? I wrote a review to hitway and they responded to me an apologised. They said that the bike model had been updated so the part they sent wouldn’t work and would send a new one, I’ve emailed hitway 3 times and there response is there having issues with parts? We’re approaching August now so 5 months of not being able to use my bike as I intend with a really poor after sales service from this company, I would recommend customers look elsewhere for a better bike and service.

Excellent expérience! Would love to buy again from you!

good bien, good enterprise.

Smooth ride and even better performancethan Ihoped for. The design is sleekand definitely turns heads. Big thanks to HITWAY for the great communication and support