Hodge Jones & Allen Solicitors Reviews 1,531

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and dedication, highlighting their supportive and compassionate approach. Many people found the service to be exceptional, noting the clear communication, prompt responses, and the team's commitment to achieving positive outcomes for their claims. Reviewers frequently felt well-supported and informed throughout their entire process. However, some customers also noted dissatisfaction with the company's communication and responsiveness, mentioning slow replies and a lack of follow-through. A few people felt that the firm was unhelpful and lacked empathy, particularly when dealing with complex or non-standard cases, and expressed concerns about their willingness to take on certain claims.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Consumers generally express high satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Claim

Reviewers highlight positive aspects of claim handling. Many customers express satisfaction with the... See more

Response time

People report positive experiences with response times. Many customers highlight prompt and instant replies,... See more

Based on these reviews

Rated 5 out of 5 stars

I highly recommend Karen Mann and her team at Hodge Jones & Allen. I was involved in a car accident where I was unable to get the other driver's number plate, which made the situation very stressful.... See more

Company replied

Rated 5 out of 5 stars

Raj and his team were fantastic support in representing myself and my boss through a very complex and stressful case. He provided a light in the dark and guided us through all possible scenarios and a... See more

Company replied

Rated 5 out of 5 stars

We went to this firm on the recommendation of a criminal barrister friend of ours. We were referred to Michael Ackah and he called us back very quickly and went into a really helpful amount of detail.... See more

Company replied

Rated 5 out of 5 stars

Ms. Riffat and Araba were absolutely amazing during my case. They went above and beyond, and the results could not have been more positive. I have no words to express my gratitude. I was truly lucky t... See more

Company replied


Company details

  1. Lawyer

Written by the company

Hodge Jones & Allen is one of the UK’s most progressive law firms, renowned for ‘doing things differently’ and fighting injustice. We offer a broad range of personal legal services offering high calibre advice from specialist solicitors.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The partner who handled my case was…Cormac

The partner who handled my case was Cormac and it was such a great pleasure working with him. The journey was smooth sailing from the beginning to the end. Cormac was very professional, very polite and courteous and I liked his cool demeanour. As you walk into the office right from the reception you receive a warm and friendly smile from the receptionists. The offices/meeting rooms are clean and they have water, tea and coffee in abundance. Cormac would always deliver whatever he promised whether it was a telephone call, emails or sending hard copies through the post. I cannot even believe how stress free this whole case was handled and the matter was resolved quickly. I enjoyed working with Cormac and would certainly recommend him and the firm Hodge Jones & Allen to anyone. They are good...exceptionally good. Thank you

March 31, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re thrilled to hear about your positive experience with Cormac McDonough and have shared your kind comments with him. If you need any further assistance, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

A reassuring and professional…

A reassuring and professional experience from the first contact. A team of well informed and patient people
With an excellent understanding of what is required.

December 31, 2024
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Martin,

Thank you for leaving a 5-star review! We’re happy to hear about your positive experience with our solicitors and are glad we were able to assist you. If you need any further help, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

A very friendly and professional…

A very friendly and professional service. Very informative, and helpfull throughout.
I strongly recommend this company for all your needs.
Well done.

September 12, 2024
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Robert,

Thank you for the 5-star review! We’re delighted to hear about your positive experience and glad you found our services professional and helpful. If you need any support in the future, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

HJA on the right side of History

Committed, kind, hard working, talented people, HJA lawyers got me acquitted multiple times for charges I had for peaceful protests. HJA is on the right side of history. Protest wouldn't be possible without amazing lawyers like this to help us navigate the system. Thank you HJA.

August 12, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for taking the time to leave a 5-star review! We’re so pleased to hear about your positive experience with our lawyers, and we truly appreciate your kind words and feedback. If we can support you further, please don’t hesitate to reach out.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Declan was very helpful in a property…

Declan was very helpful in a property dispute we encountered and helped us resolve the matter sooner than expected.

July 1, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you so much for the 5-star review! We’re delighted to hear about your positive experience with Declan and have passed on your lovely comments to him. If there’s anything more we can do to support you, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

"I highly recommend Hodge Jones & Allen…


"I highly recommend Hodge Jones & Allen for their exceptional legal services. Louise Dukes demonstrated a deep understanding of my case and provided clear, concise guidance throughout the entire process.

Their professionalism, expertise, and dedication to their clients are truly impressive. I was kept informed every step of the way, and their communication was prompt and effective.

Thanks to Louise Dukes , I achieved a successful outcome, and I couldn't be more grateful for her hard work and commitment.

Five stars isn't enough – I'd give them ten stars if I could! Highly recommended.
Thanks
Deirdre & Jefferson

September 1, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Jeff,

Thank you for writing such a heart-warming 5-star review! We’re delighted to hear about your positive experience with Louise Jukes and have passed your wonderful feedback on to her. If you need any further support, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Thanks Shabina

Thank you for dealing with our matter in a promptly manner and very quick timing, achieved our outcome, and was kept up ro date at every stage.

February 1, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re so pleased to hear about your positive experience with Shabina Bird and have passed your kind words on to her. If you need any further assistance, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Great firm

Great firm - accident claim. Karen was great to work with. very transparent and everything was handled virtually

August 2, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We're thrilled to hear about your positive experience with Karen Mann and have passed your feedback on to them. If you need any further assistance in the future, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Brilliant professional service

Brilliant professional service.
Great service and clear explanation throughout. Would definitely recommend.

July 2, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Lilian,

Thank you for the 5-star review! We truly appreciate your lovely feedback, and your kind words mean a lot to us. Thank you for recommending our firm. If you need any help in the future, please don’t hesitate to reach out, we’re always here to help.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Katie McFadden was brilliant at…

Katie McFadden was brilliant at explaining the process and keeping in contact afterwards.

August 19, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for leaving a 5-star review! We’re delighted to hear about your positive experience with Katie McFadden and have passed your praises on to her. If there’s anything else we can support you with, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Professional and devoted to the cause…

Professional and devoted to the cause however busy they are. I would always recommend HJA. 5 stars!

August 19, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review of our services! We’re delighted to hear about your positive experience with us and we’re grateful for your kind words. If you need any assistance in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Mubashar is Amazing!!

I was having trouble in trying to get a tenant out of a property, Mubashar offered great support and advice from the moment I was introduced.
I Would definitely recommend him, and on the day of court he was very professional and efficient and he got the right outcome.

July 21, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re delighted to hear about your positive experience with Mubashar. We have passed your feedback on to him. If you need any further assistance in the future, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Highly recommended

Through the whole process communication has been excellent. Emma who dealt with my case is knowledgeable and supported me through every appointment and form that was required. She and the company did their absolute best for me as a client under no win no fee claims to maximise the total amount I received for my injury. Which was a trip and fall that was not my fault. Emma made sure everything was straight forwards and was always there to answer any questions I may have had. I cannot thank Emma enough. I am highly satisfied with my experience with Emma and Hodge Jones and Allen solicitors.

August 19, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the lovely 5-star review! We’re pleased to hear about your positive experience with Emma Hall and have passed your praises on to her. If you need any further assistance in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Very happy

I was very fortunate I was allocated Denise I can't put into words how amazing that woman is Hodge Jones and Allan are a very professional outfit I would recommend them all day long thank you everyone who helped me along the way Paul Dance

August 14, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for taking the time to leave such a wonderful 5-star review! We’re delighted to hear about your positive experience with Denise and have shared your kind words with her. Please don’t hesitate to reach out if you need our support again.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

very helpful and great comnication good…

very helpful and great comnication good service .

August 13, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re so pleased to hear that you found our services helpful. We’re glad we could assist you, and if you ever need support in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 1 out of 5 stars

Highly unprofessional staff with no apparent supervision or management

I spent hours of my time carefully laying out in writing the details of a data breach that has traumatised me. This breach stemmed from ongoing divorce proceedings against a domestic abuser and alleged white-collar criminal. I was told by a legal secretary at Hodge Jones & Allen that a solicitor at the firm could help with the matter if I could wait for her schedule to free up in ~10 days. When I didn't hear back, I followed up and received an email from the solicitor suggesting a call early the following week. To accommodate this-- because the matter was extremely important to me and I wanted it dealt with a as a priority-- I cleared three days of my week completely and offered any time in those days to the solicitor.

She didn't bother to get back to me.

Having realised my time had been wasted-- and now having little time in which to find another firm, where I might also be messed around in similar fashion anyway-- I asked the legal secretary for the managing partner's name. Twice. She evidently refuses to give it to me or to explain why she won't give it to me.

Instead, the solicitor, Karolina Kupczyk, wrote back to me saying that now she could schedule a call after all, and asking me for information that I had already provided. I was neither impressed by this inattention to detail nor by the apparent attempt to keep me from speaking to the firm's management-- unless of course they have no management, which is another problem that ought to make you want to avoid them.

I thus attempted to raise this within the firm so that a supervisor was aware that I had been strung along while highly vulnerable, but because my request for the managing partner's email was ignored twice, I'm raising it publicly here instead-- for starters.

I'm a UK Press Card holder and if I'm able to survive my divorce proceedings, I intend to cover this kind of behaviour in a long-form essay on the torment that women are subjected to by the people who have the power to help them. Public shaming in a high-profile outlet is likely the only way anyone in the legal profession (and the institutions that allegedly regulate them but only pocket high fees, like the SRA) will shape up.

It's hard enough going through the English court system as a victim of domestic abuse. When solicitors say that they will help and ask you to wait and then fail to follow up, this exponentially increases the suffering of those of us in this situation. We expect our abusers to hurt us; we do not expect it from legal professionals we go to for help.

August 12, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Dear Ms CW

We apologise that you have had to raise concerns this way.

We can see that you initially made contact with us on 8 July 2025. The partner allocated your enquiry was unable to review this until 21 July 2025 and you agreed that was acceptable. Unfortunately due to a busier than expected work schedule the partner was unable to come back to you until 24 July. She requested some further documentation and suggested an initial call and provided her mobile number. You confirmed on 25 July that you were available for a call the following week, at the beginning of August. Unfortunately the call has not taken place. The partner followed up with an email on 8 August, but it appears this crossed with your email of the same day raising your concerns.

We are sorry that your emails requesting the matter be escalated were not actioned but as at 8 and 12 August the Head of Department was on annual leave and the solicitor informed you of this and offered a contact upon her return from leave.

We were unaware that there was an urgency to the matter as you had confirmed you were happy to wait for the partner to be available a few weeks after your initial enquiry. However, we sincerely apologise for any upset and inconvenience caused as this falls below our usual standard of service.

If you have not secured alternative legal advice, we would still be willing to discuss your matter and how we may be able to assist.

Regards

HJA Client Care Team

Rated 5 out of 5 stars

Laura obrien HJA solicitors.

I was very happy with the service provided by Laura obrien and the support team at HJ A regarding a recent legal matter.Laura made the whole process easy for me to understand and carried out the work in a very professional manner,keeping me informed and updated at all times.

August 12, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for leaving a 5-star review! We’re thrilled to hear about your positive experience with Laura O'Brien, and we have shared your lovely comments with her. If you need any help in the future, please don't hesitate to reach out to us.

Best wishes

HJA Client Care Team

Rated 1 out of 5 stars

Won't bother really

Honestly I really don't know. Got an email back from Civil liberties dep.
made a call, and this lass with not a clear diction said immediately
NoCapacity. Explained about the email received just 1 minute before her N.C. not happy to be disappointed, she asked me about case and whom sent the email.
Discrimination& plus, and Civil department what followed, to be told was a mistake made by another receptionist, hence getting my phone number she reassure passing to whom would have called back,
Have you heard from them?
I haven't!!
So moral of the Fairytale:
Receptionist 0 star
Team 1 star as I would not ever bother if not sure 100% win.
Received email from the Council and reviewing case.
Is that possible because I told them as Litigant Person I'm taking to Court its Authority for Discrimination Equality Act 2010 and band 3 45k
as suggested by HJ&AS?
Guess they ain't that clever too these people as 45k and 75% would grab the attention for many. Can't even smell money, and looks as a bit greedy. Was not 33.750£ not enough?
That is why 4.8 ...almost.
If the Law is what they profess, then Maths is what they lack.
Glad to be with that 4% if not meant to be, then a Sign of the cover ain't always what appears. 🤏🤌

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent firm 5**

HJA were excellent every step of the way. Responsive, understanding and professional.
A huge thank you to Francesca Cociani who helped us through a very difficult time and who fought for me until my case was finally dropped before going to court. Her expert guidance, clear communication and proactive and professional representation gave reassurance at an otherwise very stressful time. She was also profoundly kind and supportive.
You couldn't ask for a better representative!

August 6, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for taking the time to leave a 5-star review! We’re delighted to hear about your positive experience with Francesca Cociani, and we have shared your kind words with her. If you need further assistance, please don't hesitate to reach out to us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Supportive, Clear, and Always Professional

From the very beginning, I felt fully supported by my solicitor. His calm and collected manner instantly helped ease my stress and anxiety about the situation. He gave me confidence that the case was in safe hands and that we were on the right path to a positive outcome.

Even when there were details he needed to clarify, he always followed up and made sure I had the correct information. What I appreciated most was how clearly he explained everything, he made sure I fully understood each step of the process, never rushing or overwhelming me.

I truly felt like I had someone in my corner who cared, communicated clearly, and remained steady throughout. Highly professional and genuinely reassuring. I could not have asked for better support.

July 31, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Hayley,

Thank you for taking the time to leave a 5-star review! We’re happy to hear about your positive experience with our solicitor and have passed on your lovely comments to him. If you need any help in the future, please feel free to contact us.

Best wishes

HJA Client Care Team

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