Hodge Jones & Allen Solicitors Reviews 1,532

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and dedication, highlighting their supportive and compassionate approach. Many people found the service to be exceptional, noting the clear communication, prompt responses, and the team's commitment to achieving positive outcomes for their claims. Reviewers frequently felt well-supported and informed throughout their entire process. However, some customers also noted dissatisfaction with the company's communication and responsiveness, mentioning slow replies and a lack of follow-through. A few people felt that the firm was unhelpful and lacked empathy, particularly when dealing with complex or non-standard cases, and expressed concerns about their willingness to take on certain claims.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Consumers generally express high satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Claim

Reviewers highlight positive aspects of claim handling. Many customers express satisfaction with the... See more

Response time

People report positive experiences with response times. Many customers highlight prompt and instant replies,... See more

Based on these reviews

Rated 5 out of 5 stars

I highly recommend Karen Mann and her team at Hodge Jones & Allen. I was involved in a car accident where I was unable to get the other driver's number plate, which made the situation very stressful.... See more

Company replied

Rated 5 out of 5 stars

Raj and his team were fantastic support in representing myself and my boss through a very complex and stressful case. He provided a light in the dark and guided us through all possible scenarios and a... See more

Company replied

Rated 5 out of 5 stars

We went to this firm on the recommendation of a criminal barrister friend of ours. We were referred to Michael Ackah and he called us back very quickly and went into a really helpful amount of detail.... See more

Company replied

Rated 5 out of 5 stars

Ms. Riffat and Araba were absolutely amazing during my case. They went above and beyond, and the results could not have been more positive. I have no words to express my gratitude. I was truly lucky t... See more

Company replied


Company details

  1. Lawyer

Written by the company

Hodge Jones & Allen is one of the UK’s most progressive law firms, renowned for ‘doing things differently’ and fighting injustice. We offer a broad range of personal legal services offering high calibre advice from specialist solicitors.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Supportive, Clear, and Always Professional

From the very beginning, I felt fully supported by my solicitor. His calm and collected manner instantly helped ease my stress and anxiety about the situation. He gave me confidence that the case was in safe hands and that we were on the right path to a positive outcome.

Even when there were details he needed to clarify, he always followed up and made sure I had the correct information. What I appreciated most was how clearly he explained everything, he made sure I fully understood each step of the process, never rushing or overwhelming me.

I truly felt like I had someone in my corner who cared, communicated clearly, and remained steady throughout. Highly professional and genuinely reassuring. I could not have asked for better support.

July 31, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Hayley,

Thank you for taking the time to leave a 5-star review! We’re happy to hear about your positive experience with our solicitor and have passed on your lovely comments to him. If you need any help in the future, please feel free to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Fantastic team!!

They were there to facilitate every step of my divorce with sound guidance and understanding.

June 9, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for leaving a 5-star review! We’re thrilled to hear about your positive experience and that you were satisfied with our service. We’re grateful for your lovely feedback, and please don’t hesitate to get in touch if you need our assistance.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Elizabeth Garrett was so lovely and…

Elizabeth Garrett was so lovely and extremely patient with my case. She was so understanding and I wouldn’t have got the result I deserved without her help and the teams help.

Thank you so much to you all

Petra

July 31, 2024
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you so much for leaving a 5-star review! We’re delighted to hear about your positive experience with Elisabeth Garrett, your kind words have been shared with her. If you ever need our help again, please don't hesitate to reach out to us.

Best wishes

HJA Client Care Team

Rated 1 out of 5 stars

dismissing customers without even bothering to find out there needs etc

Online form does not give enough room to explain anything in detail , you get dismissed with no help towards any cognitive issues and told to go elsewhere without them even ringing or clarifying why you are contacting them in the first place, filling the form out states somebody will contact you , only to say they can’t help even though they don’t know any information.
making assumptions without knowledge or willing to find out any information from a customer about the situation is very unprofessional adding further to the distress in the situation.

Edit in reply to your response;

As you know yourself what you are currently stating is false the email you sent me specifically said you can’t help as it’s not a negligence claim , you stated this without even contacting for details or information therefore you just presumed and penalised a customer and you clearly was not willing to help at all, you could of stated earlier you wasn’t going to get back to or contact customers with this instead of misleading me and wasting time. Also following up my review you seem to have lied and contradicted what you sent me in email this review states completely different to what you sent me via email.

July 25, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Dear Jono Nottz,

Thanks you for your feedback, and we’re really sorry to hear about your experience.

Our online enquiry form has a 1,000-character limit, but please know that our enquiry handlers always follow up to gather more details when needed. Unfortunately, we didn’t have the capacity to assist this time. We understand how disappointing and upsetting that must have been, especially when you were reaching out for legal support, and we’re truly sorry we couldn’t be there for you on this occasion.

Thanks again for taking the time to share your thoughts.

Kind regards,

HJA Client Care Team

Rated 5 out of 5 stars

Helpful, Supportive, and Professional

Arifah was incredibly helpful and supportive throughout my personal injury process. Due to various delays on the defendant’s side, we ended up working together for nearly 12 months. During that time, she consistently kept me informed of any updates or changes, which made a stressful experience much more manageable.

As we approached the final stages of the process, Arifah happened to be on holiday. Even then, I felt well looked after. Chloe, one of her colleagues, promptly reached out with updates as soon as anything changed. It was reassuring to know that there was a clear handover in place and that I would continue to be supported even in Arifah’s absence.

Everyone I interacted with was professional, responsive, and genuinely supportive. I’m really grateful for the excellent care I received from the whole team.

July 9, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Glynis,

Thank you for taking the time to leave a 5-star review! We’re so pleased to hear that you had a positive experience with Arifah and Chloe, your lovely praise has been passed on to them. Please feel free to contact us if you need any further assistance in the future.

Best wishes

HJA Client Care Team

Rated 2 out of 5 stars

I suffered a serious injury at work

I suffered a serious injury at work. I was financially unable to pay for a solicitor at the time, so thought “No win, no fee” would be a good option.
The company was great at keeping me informed and offered good advice.
The problem was when it came to the final offer/counter offer.
I received several treatment sessions from health professionals along the way.

It was explained by my solicitor that the cost of the treatments would not be taken out of the final settlement. But it was.

I queried a report that had been completed and sent via email. As it sounded like I would
Be the one paying for the treatment out of the final settlement.
I was advised a lot of people query this information but was reassured it was nothing to worry about, and that I would receive the full settlement.

I did not, as the treatments were taken from the final settlement.

I feel letdown and upset regarding this, as I feel I was not correctly advised .

July 11, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Dear Alex,

Thank you for your feedback. Please be assured that your solicitor worked hard to achieve the best possible outcome. Your settlement was in relation to your injury and other related losses and expenses.

We understand there may have been some confusion around treatment costs. To clarify, these were not deducted from your compensation - they were included in the total settlement, as outlined in our earlier correspondence.

If you'd like to go over any details, we’re more than happy to help - please don’t hesitate to get in touch directly at clientcare@hja.net

Kind regards,

HJA Client Care Team

Rated 5 out of 5 stars

Professional and Compassionate

We cannot fault the professional and compassionate way Sarah Conner and the team guided us through writing our Wills and Life Interest Trust. Sarah made a complex process feel clear and manageable, and we’re very grateful for her support and expertise.

July 14, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Janet,

Thank you so much for the 5-star review! We’re delighted to hear about your positive experience with Sarah Conner. Your lovely feedback has been shared with her. If you need our help in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 1 out of 5 stars

Not what their website claims - min effort need only apply

Claim to be advocates and specialist in dealing with neurodiversity and autism - didn’t even acknowledge those elements of my discrimination case. They offer poor explanations as to why they refuse a case - sounds like if it’s anything other than clean cut and requires more than minimum effort they don’t want to know. Highly misleading given how much their website professes to advocate and represent and fight for people’s rights.

July 7, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Dear Consumer,

Thank you for bringing this issue to our attention. We are sorry you feel the service hasn’t met your expectations. We are unable to trace you on our system just from this review. We kindly ask that you email us at clientcare@hja.net with your case reference and we’ll be happy to look into your enquiry further.

Kind regards

HJA Client Care Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Just won my case with these couldn't asked for better service absolutely outstanding!! Service is 10/10

July 4, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you so much for the 5-star review! We’re really pleased to hear that you had a positive experience and were happy with our service. It was a pleasure assisting you, and if you ever need anything in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Michael has built my confidence

Michael has built my confidence to help me with attending the magistrates courts. I have dyslexia and ADHD but Michael was so very understanding and supportive.

June 30, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Shan,

Thank you for the 5-star review. We’re pleased to hear about your positive experience with Michael and we have shared your lovely feedback with him. If you need any further assistance, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Exceptional Solicitor – Compassionate, Professional, and Highly Effective

My brother and I had the privilege of being represented by Cormac McDonough on a particularly sensitive and emotionally complex matter. From our very first interaction, Cormac impressed us with his professionalism, integrity, and genuine compassion.

He navigated us through every stage of the process with clarity, empathy, and sound legal advice. His calm and measured approach helped us feel reassured even during the most difficult moments. Cormac was always accessible, responsive, and incredibly thorough, qualities that made a real difference during a stressful time.

Thanks to his expertise and steady guidance, the matter was resolved in a fair and thoughtful way that respected all involved. We are deeply grateful for his support and would recommend him without hesitation to anyone seeking a solicitor who truly cares and delivers exceptional service.

July 3, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Chris,

Thank you so much for leaving a 5-star review. We’re delighted to hear about your positive experience with Cormac McDonough and your praises has been passed on to him. If there's anything else we can assist you with, please don't hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Absolutely smashed it for me

Absolutely smashed it for me. Claire it was a pleasure being your client you did everything I could of asked for

May 1, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Kierian,

Thank you so much for the 5-star review. We’re thrilled to hear about your positive experience with Claire, we have passed along your praises. Please feel free to contact us, if you need our help in the future.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

"Denise was fantastic from start to…

"Denise was fantastic from start to finish kept me updated and informed "

July 2, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning John,

Thank you for your 5-star review. We’re delighted to hear about your positive experience with Denise, and we’ve shared your lovely praises with her. If you need any help in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Thank you.

Never been arrested, came up with a plan for the interview. I don't think I would had the outcome that I had if it wasn't for the Solicitor present.

June 23, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Marcus,

Thank you for your 5-star review. We’re delighted to hear about your positive experience with one of our solicitors. If there’s anything else we can assist you with, please feel free to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Case number :1051946.0001

Case number :1051946.0001

Just want to say a big thank you to Mrs Tahir she is great and very helpful . Very good service and I'm impressed to be honest. Keep the good work and thank you again.

July 1, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you so much for the 5-star review. We’re pleased to hear about your positive experience with our solicitor, Arifah Tahir. We’ve passed your lovely comments on to her. Please don’t hesitate to reach out if you need any further assistance.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

They were very helpful and provided all…

They were very helpful and provided all of the necessary details for my case

January 27, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Jamar,

Thank you for the lovely 5-star review. We’re grateful for your kind comments about our services. If there’s anything more we can do, please don’t hesitate to reach out—we’re here to help.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Sarahs Unmatched Expertise

As a returning client of Hodge Jones & Allen, I thought I knew excellent service—then Sarah took over. Meeting her face-to-face immediately put me at ease. In just three days, she negotiated a reduction in my charges that exceeded all expectations. Her deep legal insight, clear communication and down-to-earth manner turned a stressful situation into a reassuring journey. Sarah is simply outstanding. If you need a solicitor who listens, fights for you and delivers lightning-fast results, insist on Sarah. The whole HJA team deserves every one of these five stars!

June 24, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Dominique,

Thank you for taking the time to leave a 5-star review. We’re delighted to hear about your positive experience with Sarah, and your lovely feedback has been shared with her. If you need further assistance, please don’t hesitate to reach out to us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Very genuine & supportive!!

June 27, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your 5-star review. We’re pleased to hear that you found our services genuine and supportive. If you need any assistance, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Exceptional solicitor

I just wanted to take a moment to thank Ghislaine Sandoval for the outstanding service she provided. She was truly excellent from start to finish professional, efficient, and always clear in communication.

I really appreciate the time, effort, and attention to detail she put into my case. She made what could have been a very stressful process feel much more manageable, and I couldn’t have asked for better support.

Warm regards,
Zhay’anne Henry

May 14, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your 5-star review. We’re pleased to hear about your positive experience with Ghislaine Sandoval and have shared your kind feedback with her. If you require any further assistance, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

5 Stars - Exceptional Service and Expertise

I am extremely grateful to Hodge Jones & Allen Solicitors for handling my car accident claim with the highest level of professionalism. After my injury left me unable to start a new job, their team was meticulous and calculated throughout the entire process. They carefully considered every aspect of my situation and worked out a fair and reasonable claim based on my circumstances.

From start to finish, I felt supported and well-informed. Their attention to detail and commitment to achieving the best possible outcome truly set them apart. Thanks to Hodge Jones & Allen, I was able to move forward with confidence and peace of mind. I highly recommend their services to anyone in need of expert legal help.

June 19, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Emir,

Thank you for leaving a 5-star review of our services. We're thrilled to hear about your positive experience with our solicitors and truly appreciate your kind words. If you need anything else, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

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