Hmd Legal Reviews 

213
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally helpful staff and first-class customer service, which consistently makes complicated house moves feel much less stressful, manageable, and wonderfully smooth. Consumers also highly appreciate the very prompt email replies, clear daily updates, and the convenient online portal that keeps everyone fully informed throughout the entire transaction. However, some people mentioned experiencing poor communication, slow responses, and ongoing difficulties getting staff to answer phone calls or return messages. A few reviewers also noted occasional mistakes with paperwork, inconsistent guidance, or a frustrating lack of proactive support during their property purchases.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a smooth, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Response time

People report positive experiences with response time, highlighting that communication is very good and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as professional, responsive,... See more

User experience

Consumers find user experience to be positive, describing the conveyancing process as smooth, easy, and much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

Great firm!! I used HMD Legal for the first time and they were very prompt with their responses and reassured me that we would complete within the 56 day time period needed to meet auction purchase re... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

213 reviews

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Replied to 44% of negative reviews

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4.6

All reviews

(213)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

so very happy with HMD legal

so very happy with HMD legal . All queries were handled with integrity and respect. We did get a little frustrated with the time factor but apparently in the UK this is standard (unlike South Africa). We are very happy with HMD legal and should we purchase again, will definately use them. Tia and Chamodie were excellent

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended HMD Legal.I was in…

Highly recommended HMD Legal.I was in chain so selling and buying my new home the same time.So much stress but because Hannah and her team all want smooth.During the process they were also very helpful and quick answered all questions.Very professional.Thank you very much guys.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Hannah and her legal team were amazing…

Hannah and her legal team were amazing throughout the whole purchase and sale process. They were always professional, friendly, and approachable, and were happy to answer any questions I had along the way. Communication was excellent from start to finish, which made everything feel much less stressful. I really appreciated all their support and would highly recommend them to anyone looking for a reliable and efficient legal team.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Tia and Chamodi at HMD Legal

I would like to thank Tia and Chamodi at HMD Legal for all of their help with my first property purchase. Throughout the process they were professional, responsive, and kept me updated regularly.

They handled everything efficiently and were always helpful whenever I had questions or needed clarification on anything. Buying a first property can be overwhelming at times, but their support and communication made the process far less stressful.

I really appreciate all of the work they put in to help get the purchase completed successfully. Thank you again.

May 12, 2026
Unprompted review
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Rated 5 out of 5 stars

From what was an extremely protracted…

From what was an extremely protracted and stressful purchase, the whole team at HMD conducted themselves in the upmost professionalism. Every step of the way they kept us informed and advised accordingly. We would have no hesitation in recommending them. True professionals with a friendly and efficient approach. Thank you.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Tia and Chamodi

Tia and Chamodi made the purchase of my new home as easy it could be. The online portal allows you to check the progress of your case at any point along the process. Chamodi and Tia were available for any questions I had and responded well when issues occurred.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

We recently sold and purchased a…

We recently sold and purchased a property, and HMD represented us
We were very happy with their professional approach , their speed and how pleasant they were to deal with. Also the cost was very very reasonable , I would recommend HMD to anyone.

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Prompt and efficient service

Very happy with the professional services from HMD. We were in a position to settle and complete very quickly within six weeks, including the Christmas and New Year’s break. Hannah and her team were prompt and efficient at all times. Unfortunately, the sellers withdrew the house from sale at the last minute as their new business venture in the US had some unforeseen issues and didn’t move. Nevertheless, I recommend HMD completely. 

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

House sale

They were very efficient and responded to queries extremely quickly

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would. Our house sale very nearly collapsed twice due to staggering incompetence from this firm. First, they failed to contact the Land Registry at a critical stage—something so basic it’s hard to believe it was missed. Then, just as things were back on track, they managed to provide incorrect information to the lending building society, putting the entire transaction at risk again.

This wasn’t just stressful—it cost us money. Extra fees, delays, and endless chasing on our side to fix their mistakes.

A complete lack of attention to detail and accountability from start to finish. I would strongly advise anyone to look elsewhere unless you want your sale jeopardised and your patience (and wallet) drained.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

I had an excellent experience with HMD…

I had an excellent experience with HMD Legal, hey were efficient and I felt worked hard for me.

I had contact with several staff but mostly with Grace who was polite, and always kept me informed throughout my purchase. Grace has an excellent sense of humour also and I enjoyed talking with her.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

We used HMD Legal to handle our house

We used HMD Legal to handle our house sale. It was not a straightforward process due to the buyer/buyer's solicitor making things extremely and unnecessarily difficult. The end result was that the whole process took 18 months and we ended up selling to a second buyer.

Throughout this period, Nicola and the team from HMD did a magnificent job and finally managed to complete the sale. Nicola was supremely efficient and responsive, and I would recommend them to everyone unreservedly.

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

HMD did an amazing job as the…

HMD did an amazing job as the solicitors on our house purchase. It was a very smooth process and the online tool to check progress updates works really well. Can't recommend them enough!

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

I really would not recommend this firm

I really would not recommend this firm. Lots of automated junk like emails but no personal touch. They really did act in my interests and were very unresponsive. We happy to bill me for costs that should have been covered by the buyer and even after completion they have not billed me properly.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

After our first attempt at buying a…

After our first attempt at buying a house fell through due to solicitors incompetence basically we went after another property and used hmd this time and everything was so smooth and informative,constant email updates with how it was going and various tasks that had been completed and the process was rather quick in my opinion so I cant speak highly enough of the way they handled our house buy and if I ever needed the service again I would definitely use and trust them to do the same work for us again

February 28, 2026
Unprompted review

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