Hmrc Reviews 279

After waiting on hold for an hour, I was disconnected by an impolite employee. Despite the situation, I remained courteous. English wasn't her first language. She claimed to have sent an email but got my details incorrect, and stated she could do no more. As I was asking a question, she simply hung up, showing no interest in helping further. It seems things may deteriorate further. I refuse to let this affect me badly. I am done for the day.

Absolute scum of the earth...my wife has cashed her pension in,and these scumbags think they're entitled to £600 of it!!! The whole government is corrupt!! Love to get my hands on them!!! Starting with SUNAK!!!

Pathetic. HMRC sent me a letter threatening debt collection for a payment which was made over 5 weeks ago. Because HMRC is so abysmally run it is impossible to get anyone on the phone so there is no way to get this issue put right.

You do realise HMRC that you are funded by the tax payer and you are there to provide a service? Instead you cause stress, anxiety and waste valuable time. In the private sector the CEO and senior executive team would be fired and replaced. In the public sector they just complain about their pay and strike.

Truly awful you wait 1hr to speak to rude HMRC staff they dont know anything put you on hold again and again as they ask the other person working in HMRC what to do when will someone be held accountable never, its taxpayers money no one cares in HMRC about service!

1 hour on hold before talking to anyone what a joke of a service we pay for . No point paying your taxes as they don't use them to improve to country they just put it In there own pockets. Shoddy service as always from a public service.

Closed company down and went back to sole trader.accountantant was told i would get vat number which 9 months later has not been sorted but they keep sending penalty charges.accountant spoke to them numerous times.im waiting to pay what i owe but length of time its taking must only employ single person to do all the work.pull your finger out hmrc

I have been trying to call HMRC support twice now from overseas, each time waiting for over 40 minutes and still could not get through to an advisor. Unfortunately I cannot use their online service to solve my issue, I am required to speak to an HMRC advisor. This lack of service is appalling.

Awful experience - broken Britain!!!
Initially told 30 minutes delay, a rang yesterday morning first thing, was told 30 minutes delay, then again 3 hrs later, then again mid afternoon then again just before the cut of time at night was told every time 30 minutes delay on the automated system… how on earth can you be delayed 30 minutes every time. What a shocking disgrace the HMRC is in ! Still can’t get through current been on hold 47 minutes! Not fit for purpose

HMRC are a bunch turnips. You can't call or email them! Their website is an unadulterated mess and the live virtual asst/chat isn't fit for purpose.
How the mighty have fallen!

I received a summon letter and couldn’t understand as I thought I was paying regularly after the reminder letters, its all blurry to me. I just had my newborn and didn’t know how I missed out 3 months. I don’t know what I’m going to do, i was like panicking, my baby was crying, i couldnt think straight, how did i missed it out i’m really helpless. First agent who I spoke to tried to help me but it was unclear. After I spoke to my husband, i called the hotline again and luckily agent name Debbie patiently explained and provided me reasonable options to settle. I do appreciate her professionalism and kindness, speaking to someone with empathy really help me calmed down which helps me clear my mind to make decisions. I thought I’m gonna lose my mind today.
Thank you Agent Debbie, you save my sanity really and my family as well, I hope you receive a recognition in HMRC as you really deserve it. More blessings to you.

I needed to see if HMRC required information about my change in circumstances. Online there were no details specifically to help; so I called the number which said 30 minutes wait time...46 minutes later...the call ended whilst I was still in the queue listening to the music! Useless! A joke of a department. Now they'll go without the information they crave!!

They don't answer letters and you can't get through on the phone, calls while waiting get cut off after about 30 mins. How on earth are we supposed to interact with them. The website is poor too as there's no mechanism to message them apart from raising a complaint so have just done so.

Sent a recorded letter to HMRC hasn’t even been delivered or signed for they reckon weeks of letters haven’t even been collected absolutely useless it’s getting worse not better.

Would give -1 if I could . They have messed up my tax code and have taken more tax and NI than they should have. No option online to let them know as it doesnt fit into ' change your employment details' there is no email or contact option. Tried the online chat, everytime I got through they went away to look at my issue then cut me off. Tried calling for over a week now.. Hours wasted on the phone still havent got hold of anyone who can help me. They are stealing our money and no one is stopping them. Where are the auditors auditing this 'service' Absolutely disgusting .

Called HMRC 20th March looking for a copy of my tax returns as can only go back to 2020 online and looking for 2017 for going to court.
Waited on phone 11/2 hours to get through, they cant email them to me because they dont have email facility, and will take up to 10 days.
15 days later still nothing, call them today 52 mins to get through, got Barry, sorry about this, I will get them sent out, will now take up to 14 days
What do I say to the Sheriff at court? Sorry sir?
This is a complete disgrace, they charge me £100 penalty if Im late with my returns, made a formal complaint to them on the 20th March, got a text yesterday they have received my complaint and will get back to me soon.
Unbelievable and so frustrating!
Regards
Allan Fulton

spend 45 minutes waiting to speak to someone who can't even speak english. set up payment plan and still receiving letters with false informations from these thieves. please hire people that can actually speak english properly. It is so hard to understand these customer support team.

HMRC actually have some really good people working for them. If you can get through to the right person, and that's a big IF, then often they are really helpful. Some of the processes have been streamlined a lot in the last 20 years and the website is often clear and effective. When things go right it's great, but when they don't is when they really don't...

The difficulty is that some of their systems are quite 'rigid' and therefore things easily stuck in the system. I currently have a form they've had for over a year to update one detail on a VAT account - receipt of the form has been confirmed by HMRC- but it's not been processed and there's no note of why and no contact was made to indicate what has happened. Almost a dozen calls/chats later still no luck - every HMRC advisor struggles to understand what went wrong because there's no note on the system. It's likely one tiny little detail caused the processing of this form to fail, and then their own records, on their own processing or their own form, tells them nothing.

They would say they are so busy they can't deal with all the enquiries (they tell you this in the answer machine messages) but often because a enquiry is dealt with so poorly (by the system, not the people), you end up making many more calls or chats than you should have to - wasting everyone's time, not least your own.

How has this company got away with such appalling service for so many years..(well before COVID)
Spent 4 hours today trying to contact via phone , internet & Hmrc chat...no one answered. Tried to get help with Capital Gain/Loss... have less than 55 days to get help..don't hold out much hope of that... Then of course I will be in the wrong for not notifying them !!

I tried to access my account online several times. My login credentials are all correct, but I keep getting a "sorry some of the information you have supplied is incorrect" message. After 5 failed attempts you can't retry for 2 hours. They are impossible to contact. It's a national disgrace.

I am trying to sort out Capital Gains Tax issue and currently been waiting over an Hour for someone to answer the phone. They need more staff as this is absurd as could be resolved in 5 minutes.