Hobbiesville Reviews 665

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. Many people appreciate the competitive pricing and the wide selection of products available, often finding excellent value. The customer service is also often described as top-notch, with quick responses and effective problem-solving. However, some people were dissatisfied with their orders, experiencing issues such as damaged products upon arrival, unfulfilled pre-orders, or items missing from their shipments. There were also instances where customers felt that customer service was unresponsive or unhelpful in resolving these problems, leading to frustration.

What people talk about most

Order

Customers had ambiguous experiences with order. While some reviewers praised the excellent service, quick... See more

Product

Consumers have mixed feelings about the product offerings. Many appreciate the wide variety of products,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and quick... See more

Price

People report ambiguous experiences with price. Many consumers praise competitive and fair prices, often... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered with hobbiesville about 7 times now and have had nothing but amazing experiences with them. Prices are always very competitive, their shipping has been faster than every other company I o... See more

Rated 5 out of 5 stars

I had trouble looking for my sons gift and was losing hope that I'd find something he would like. After shopping at hoobiesville I was matched with expertise that allowed me to find a specific gift ba... See more

Rated 5 out of 5 stars

I bought a product, and the next day, the price of that product had dropped. The Hobbiesville team acted professionally by offering a gift card with a value corresponding to the discount difference. H... See more

Rated 5 out of 5 stars

Always a pleasure dealing with Hobbiesville and their team. I’ve never had a single issue with my orders. They always come well packaged and arrive quickly. Great service and communication as well. Lo... See more


Company details

  1. Collectibles Store

Written by the company

We are an online hobby shop specializing in collectable items. This includes trading cards, board games, puzzles and toys.


Contact info

4.0

Great

TrustScore 4 out of 5

665 reviews

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Replied to 4% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing customer service and great prices

I don't do reviews but Hobbieville sure deserved this one. Hobbieville staff has been amazing and super accommodating. I modified an order approximately 5 times, and they were supportive and quick with replies (and it was all through email!!) I am very impressed with your customer service. The bonus was their prices were fair market as well. I will definitely shop here again.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and helpful, full of assortment.

They were quick to help me out with my order which I messed up with the address on. The assortment of items is endless, I'm certain you'll find something that fits your fancy. I needed cards to finish building my deck and they had them all in stock.

October 28, 2024
Unprompted review
Rated 4 out of 5 stars

Decent and trusted company

I've ordered a few times from them. Some Hello Kitty backpack and wallet from the birthday collection. I have a pre-order for some Stellar Crown and Surging Sparks and some Booster bundles and Tins. The prices seem alright or when on sale. I'd buy from them again. Likely more Pokémon sealed products in the future.

October 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service!

Instant reply when I made a mistake on my shipping address to get it changed to the proper address. Very friendly, and I would highly recommend this store!

I will definitely be buying from them again!

October 10, 2024
Unprompted review
Rated 4 out of 5 stars

Good Customer service

Recently I made a pre-order, It took more time than expected to deliver, but it was a shipping company issue. Unexpectedly, the order was also stolen. I contacted them, and they responded very quickly. They have a nice staff and are willing to fixe issues without making you wait too long. They also offered a small discount for my next order. Responsible company here.

September 27, 2024
Unprompted review
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Rated 1 out of 5 stars

Won't Refund Damaged Product, "Shipping Protection" is a scam

Do not buy from them.

I pre-ordered the collectible alternate art cover of the D&D Player's Handbook 2024 from them. And even paid extra for their Shipping Protection. When the product arrived, they had not padded the sides of the box, only the top and the bottom. The bottom right corner of the cover and some of the pages were damaged and bent. They are saying it's cosmetic and won't even send an undamaged copy (I'm not even asking for a refund). Absolutely awful experience.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

My Fav TCG store

I started playing trading card games last September, and this store has been my go-to ever since. Their online inventory is fantastic, and the option to pick up in-store helps avoid delivery fees. The staff is incredibly passionate and knowledgeable about every TCG, always ready to help with any questions. They also host weekly card tournaments that are well-organized and fun. Overall, I highly recommend this store. However, please note that the website inventory isn't always reflected in-store so if you order, wait for your email confirmation to go pic up your stuff. Also, a special thanks to Luc and Collin for making everyone feel welcome and at home whenever we come by. You guys are the best!

November 17, 2023
Unprompted review
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Rated 5 out of 5 stars

Is it 1950?

They are quick to respond.
They are quick to act.
They are friendly and helpful.
They seem to appreciate that they have you as a customer.
They seem to want their customers to come back again.

So odd for a business to operate in such a crazy way!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Every time I shop with Hobbiesville I have a most excellent experience. The orders are always quick to be delivered. I had a customer service issue, and they responded/resolved it quickly. I am enjoying getting my pre orderes through them as well.

July 24, 2024
Unprompted review

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