Hobbiesville Reviews 665

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and friendly demeanor, often highlighting exceptional customer service and quick, effective responses to issues. Many people appreciate the competitive pricing, wide selection of products, and fast shipping, making it a preferred choice for their needs. Reviewers frequently mention receiving their orders in good condition, with some even getting valuable items from their purchases. However, some customers experienced issues with customer service being unresponsive or unhelpful, particularly regarding order cancellations or price adjustments. There were also complaints about receiving damaged products, issues with order pricing or availability after cancellation, or items not being as described, leading to frustration and the need for further assistance to resolve issues.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over poor... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the wide variety of items... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the support as "top-notch,"... See more

Price

Users describe ambiguous interactions with price, with many customers praising competitive and fair prices,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered with hobbiesville about 7 times now and have had nothing but amazing experiences with them. Prices are always very competitive, their shipping has been faster than every other company I o... See more

Rated 5 out of 5 stars

I had trouble looking for my sons gift and was losing hope that I'd find something he would like. After shopping at hoobiesville I was matched with expertise that allowed me to find a specific gift ba... See more

Rated 5 out of 5 stars

I bought a product, and the next day, the price of that product had dropped. The Hobbiesville team acted professionally by offering a gift card with a value corresponding to the discount difference. H... See more

Rated 5 out of 5 stars

Always a pleasure dealing with Hobbiesville and their team. I’ve never had a single issue with my orders. They always come well packaged and arrive quickly. Great service and communication as well. Lo... See more


Company details

  1. Collectibles Store

Written by the company

We are an online hobby shop specializing in collectable items. This includes trading cards, board games, puzzles and toys.


Contact info

4.0

Great

TrustScore 4 out of 5

665 reviews

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Replied to 13% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great company!!!

Great company! Quick shipping, friendly and prompt customer service. Will definitely purchase from them again!!

July 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Ordering from Ontario

I've been ordering from Hobbiesville for over a year and have had zero issues with the shipment or condition of my ordered product. I have ordered Pokemon, Yu-Gi-Oh, Weiss, and Gundam and nothing has been damaged. They have a generous coupon system where you can get your next order off depending on how much your previous orders were. The pricing on products seem to be on par with other card stores and they try to not overprice items based on demand.

July 1, 2024
Rated 5 out of 5 stars

Good juju for pokemon cards here!

Great hobby shop. Especially for cards. I've bought 3 booster box packs from them (pokemon) and the pulls I get are the insane. My streak is so good, I always let the staff pick out the box for me and it's yet to fail. If you collect pokemon cards you GOTTA buy your booster boxes from here.

Not to mention this is the only Hobby shop I've seen to do a 250$ give away.
Staffs always good and fun to chat with.

Don't bother with other shops, I always make the trip out to hobbiesville. I ONLY buy my pokemon cards from here!

-Sandro Idone

June 15, 2024
Rated 5 out of 5 stars

Ordered from Alberta CA!

Hobbiesville has a great selection of board games at a competitive price (both games and shipping) in Canada! Packaging was great and all games arrived safely!

September 12, 2023
Unprompted review
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Rated 5 out of 5 stars

They have some great deals on Gundam…

They have some great deals on Gundam kits from time to time, which I just had to jump on. I'm local and pickup takes no time. Lots to check out in-store and the staff know what they're talking about. Always a great time visiting the store.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great prices compared to other hobbies…

Great prices compared to other hobbies stores and they offer free shipping, was able to get my Digimon model kits when i was not in a great mood and it helped me through that tough time

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

What I look for when ordering online!

I’ve had multiple orders get delivered to me from Hobbiesville, both large and small orders. And so far I haven’t had any issues! I’ve spend hundreds of dollars on cards and other things in one order and everything shipped really well, and didn’t get damaged. That’s always my biggest fear about ordering cards online, and having a reliable store that will get you, your stuff in one piece, but Hobbiesville has been reliable when it comes to that. Thanks guys!

June 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Competitive prices and Awesome selection

Found this hobby shop's Ottawa location several months back and it has a great selection and competitive prices, more often better prices than other shops I frequent. Ordering online/on the app is easy and their buylist system is actually amazing. Staff is casual and friendly, always answered questions I had and the online order turnover for pickup is roughly a day or two in my experience. It seems their warehouse doesn't operate over the weekend, so if you order something, it'll likely be the following Tuesday to receive a notice for pickup. I haven't ordered online and shipped anything, but assuming from my other experiences, this would be similar to pick up in store.

All in all a great hobby shop to go out of the way for.

March 12, 2024
Rated 5 out of 5 stars

Great prices on Gunpla, fast service.

I haven't ordered any trading cards from this site, but my experience with ordering Gunpla has been great - free international shipping when buying a certain amount really helped and the packages were shipped fairly quickly with only some slight issues with FexEx. This issue was quickly resolved with the store when I contacted them though.

Note: For anyone ordering from the US, the Gunpla boxes do not have straps on them so be sure to make sure your kits didn't get messed up in shipping.

June 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Great shop with great prices!

Great shop with great prices!
Just had a little hiccup with an item wrong availability on the app once but it was explained fast.
Shopping there from time to time. Everything always arrived on time and well packaged!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered from Québec!

Ordered from Québec for an Icons of the Realms Dragon box adventure i was looking for: it was the lowest price i found, shipping was fast (6 days later and our National holiday to boot!) and the packaging was gave me an intact product! Shipping price was also affordable. Will use again, thanks!

June 20, 2024
Unprompted review

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