Hobbiesville Reviews 665

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and friendly demeanor, often highlighting exceptional customer service and quick, effective responses to issues. Many people appreciate the competitive pricing, wide selection of products, and fast shipping, making it a preferred choice for their needs. Reviewers frequently mention receiving their orders in good condition, with some even getting valuable items from their purchases. However, some customers experienced issues with customer service being unresponsive or unhelpful, particularly regarding order cancellations or price adjustments. There were also complaints about receiving damaged products, issues with order pricing or availability after cancellation, or items not being as described, leading to frustration and the need for further assistance to resolve issues.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over poor... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the wide variety of items... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the support as "top-notch,"... See more

Price

Users describe ambiguous interactions with price, with many customers praising competitive and fair prices,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered with hobbiesville about 7 times now and have had nothing but amazing experiences with them. Prices are always very competitive, their shipping has been faster than every other company I o... See more

Rated 5 out of 5 stars

I had trouble looking for my sons gift and was losing hope that I'd find something he would like. After shopping at hoobiesville I was matched with expertise that allowed me to find a specific gift ba... See more

Rated 5 out of 5 stars

I bought a product, and the next day, the price of that product had dropped. The Hobbiesville team acted professionally by offering a gift card with a value corresponding to the discount difference. H... See more

Rated 5 out of 5 stars

Always a pleasure dealing with Hobbiesville and their team. I’ve never had a single issue with my orders. They always come well packaged and arrive quickly. Great service and communication as well. Lo... See more


Company details

  1. Collectibles Store

Written by the company

We are an online hobby shop specializing in collectable items. This includes trading cards, board games, puzzles and toys.


Contact info

4.0

Great

TrustScore 4 out of 5

665 reviews

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Replied to 13% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Store order - Great experience

Placed an order at the store and the staff was very friendly and helpful. The order came in soon after and I was notified right away once it came in. Overall had a great experience here and would definitely come back to buy again!

June 23, 2024
Unprompted review
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Rated 4 out of 5 stars

Overall the offerings are good and…

Overall the offerings are good and delivered products are as advertised. I did have a slight issue on my second order and there was a lack of communication from the team. However, the third party used for protection handled things swiftly.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great, hard to find games at great prices

We had been wanting a copy of "The Snallygaster Situation: A Kids On Bikes Board Game" for a while, as it was getting harder and harder to find, and more and more expensive on Amazon and Ebay.

It was easy to find what we were looking for on the Hobbiesville site, and at a reduced price as well!
Shipping was fast and inexpensive. Now Hobbiesville is the first place we check for games!

December 9, 2023
Unprompted review
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Rated 5 out of 5 stars

Best TCG store in Ottawa

The employees are always super helpful and the store has some of the best prices for Pokemon and other TCGs! I always end up buying too much but I always leave happy!

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing spot for all things collectible!

Amazing spot for things collectible from Gundam models, Magic: The Gathering, Pokemon, Flesh & Blood TCGs.

Bonus: They've got Mortal Kombat 2 and The Simpsons 3/4 scale arcade cabinets that are free to play :)

June 14, 2024
Unprompted review
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Rated 5 out of 5 stars

They’re awesome! But

They’re really awesome and have really great deals for TCG. The sports cards on the other hand I wish they had more selection (even tho it is pretty tough to get product sometimes) and I wish some of the sport card prices were more competitive with their competitors (they do have steals every so often).

June 20, 2024
Unprompted review
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Rated 4 out of 5 stars

Good prices for boardgames

Good prices for boardgames, often the lowest I can find. However, selections are often limited. I can’t find enough games I’m interested in to reach the free shipping threshold and there isn’t an on-hold option.

June 3, 2024
Unprompted review

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