Hobbyclub Reviews 

342
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Disastrous experience. I paid for an item and never received it. They also sign you up for a €63 subscription, which is then converted into shopping credits every 15 days on their website. Stay away!

Rated 4 out of 5 stars

Unfortunately what I thought I signed up for was not what I received. I didn't read the terms and conditions, (my bad) but Carmen from the escalation team reached out and assisted hopefully resulting... See more

Rated 5 out of 5 stars

Maxri listened attentively to my situation and helped me find the best solution. I am very happy to have such wonderful employees in the team. The store system is new to me. I didn't understand it rig... See more

Rated 5 out of 5 stars

I thought the progress will take little longer but the person who communicated was made the work done with much great effort Highly appreciated for the service which rendered Thank you


Contact info

3.8

Great

TrustScore 4 out of 5

342 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(342)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant surprise

interactive communication between the customer and the service provider by chat facilitates the exchange of information for the resolution of contentious or the clarification of issues, etc.
In my case, the service provider did not wait for the conclusions of the examination of my case to be completed and unilaterally decided to reimburse me in full for all costs incurred... "really a pleasant surprise"

April 26, 2024
Unprompted review
Rated 4 out of 5 stars

What my experience was

Was very frustrated with my situation of not receiving responses and attention to my matter. But thru their great escalation team, I was able to get the attention I need and my process was attended to immediately. Well done escalation team. I will await my refund.

June 10, 2024
Unprompted review
Rated 1 out of 5 stars

This company is totally dishonest

This company is totally dishonest. They sent me an email declaring I had taken a membership with them. I think they my got details through a third party and debited my credit card of 49.99€. I never took a membership with them. I managed to stop consecutive payments but not he initial one. Their customers services won't do it. Do not have anything to with them.

May 27, 2024
Unprompted review
Rated 4 out of 5 stars

The company is very attractive and…

The company is very attractive and interesting when looking it up. I signed and was not aware that I would be on a subscription, after my account my debited I requested a refund and took 8 months for them to reach out and for me to receive my refund I have to write a review with 4 stars to get my refund.

September 13, 2023
Unprompted review
Rated 3 out of 5 stars

Online shop

I didn't know that I'd started an account I thought it was a one off payment but the online assistant was very understanding and helpfull and sorted me out

May 5, 2024
Unprompted review
Rated 1 out of 5 stars

Thieving mongrels..why are you…

Thieving mongrels..why are you deducting from my acct, not once, but several times now, WITHOUT my permission.
DO THE CORRECT THING & CREDIT ME.
If you don't credit Mr, I WILL GO TO THE NZ POLICE & sue your company.
Thanks.

May 2, 2024
Unprompted review

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