Disastrous experience. I paid for an item and never received it. They also sign you up for a €63 subscription, which is then converted into shopping credits every 15 days on their website. Stay away!
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See what reviewers are saying
Unfortunately what I thought I signed up for was not what I received. I didn't read the terms and conditions, (my bad) but Carmen from the escalation team reached out and assisted hopefully resulting... See more
Maxri listened attentively to my situation and helped me find the best solution. I am very happy to have such wonderful employees in the team. The store system is new to me. I didn't understand it rig... See more
I thought the progress will take little longer but the person who communicated was made the work done with much great effort Highly appreciated for the service which rendered Thank you
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Hasn’t replied to negative reviews
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The company staff are good and gives…
The company staff are good and gives personal attention to the client problem and help find solution.
They helped me cancel the membership…
They helped me cancel the membership and helped in a refund process
Pleasant surprise
interactive communication between the customer and the service provider by chat facilitates the exchange of information for the resolution of contentious or the clarification of issues, etc.
In my case, the service provider did not wait for the conclusions of the examination of my case to be completed and unilaterally decided to reimburse me in full for all costs incurred... "really a pleasant surprise"
Daves review
Nothing really I suppose Hobbyclub may be good for other people but not for me
The help I got after I didn’t receive…
The help I got after I didn’t receive my Goodson time and got refunded😆😀
Still waiting for Edith about…
Still waiting for Edith about escalation team to refund me back
Jeremy was very pleasant to talk to.
Jeremy was very pleasant to talk to.
Great agent
The agent made sure that I could clearly understand her n she was patient with me zoe
What my experience was
Was very frustrated with my situation of not receiving responses and attention to my matter. But thru their great escalation team, I was able to get the attention I need and my process was attended to immediately. Well done escalation team. I will await my refund.
Whatever problem they have they fix it and everyone gets happy.
It's their promotions. Even though I didn't get anything that they said I ordered and I was charged more and there was no trace of the money. Even the bank couldn't help me because they couldn't trace the merchant number.
Eric was great in resolving my issue
Eric was great in resolving my issue
I got the response I wanted to hear
I got the response I wanted to hear
This company is totally dishonest
This company is totally dishonest. They sent me an email declaring I had taken a membership with them. I think they my got details through a third party and debited my credit card of 49.99€. I never took a membership with them. I managed to stop consecutive payments but not he initial one. Their customers services won't do it. Do not have anything to with them.
Awesome Service
Thank you for a prompt reply about my refund and cancellation Mr. Eugene.
The company is very attractive and…
The company is very attractive and interesting when looking it up. I signed and was not aware that I would be on a subscription, after my account my debited I requested a refund and took 8 months for them to reach out and for me to receive my refund I have to write a review with 4 stars to get my refund.
Very helpful in sorting the problem
I didn't know that I had signed up hobbyclub.store when I did notice I got in contact with costumer support they where very helpful with helping me to cancel my sign up
Online shop
I didn't know that I'd started an account I thought it was a one off payment but the online assistant was very understanding and helpfull and sorted me out
Thieving mongrels..why are you…
Thieving mongrels..why are you deducting from my acct, not once, but several times now, WITHOUT my permission.
DO THE CORRECT THING & CREDIT ME.
If you don't credit Mr, I WILL GO TO THE NZ POLICE & sue your company.
Thanks.
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