Hobgoblin Music Reviews 

1,931
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and secure protective packaging, ensuring that delicate musical instruments safely arrive in pristine, perfect condition every single time. Consumers also deeply appreciate the exceptionally helpful phone support, expert staff advice, and the wonderfully wide selection of quality musical supplies available. However, some reviewers noted minor drawbacks regarding occasional high shipping costs, transit delays, or minor protective packaging wear on international deliveries. A few people additionally mentioned encountering occasional isolated product flaws, minor damages, or unexpected pricing details during their online shopping journeys.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive very quickly and are... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with robust instruments,... See more

Order

Customers had positive experiences with order, highlighting the simple website interface and prompt, reliable... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Securely packaged and delivered promptly. Very pleased with the Atlas 10” Tongue Drum….love the musical tone, which was accurately demonstrated on your website YouTube video. This was the reason why I... See more

Rated 5 out of 5 stars

Hobgoblin are an example of the best of music shops. A wide variety of instruments & the staff have never been anything less than helpful. The staff are knowledgeable players & always seem well vers... See more

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

Ordered a sheet music book on a friend's recommendation and, while looking for it I spotted a number of things I hope to ask family members to give me for Christmas. I have not been to a Hobgoblin sho... See more


Company details

  1. Music Store
  2. also in
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,931)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Hobgoblin Birmingham

Bought a second hand melodeon by telephone from Hobgoblin Birmingham. I spoke to several friendly staff members. The service was excellent and the instrument arrived swiftly by courier in great condition as described. Thanks Hobgoblin, would recommend!

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the Atlas 10” Tongue Drum in C

Securely packaged and delivered promptly. Very pleased with the Atlas 10” Tongue Drum….love the musical tone, which was accurately demonstrated on your website YouTube video. This was the reason why I bought it from Hobgoblin…well done guys! The good quality drum also came with a pair of rubber mallets, quality soft case and songbook..at a decent price….a satisfied customer!

October 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Hobgoblin are great

Hobgoblin are an example of the best of music shops. A wide variety of instruments & the staff have never been anything less than helpful.
The staff are knowledgeable players & always seem well versed in what would be good for any level of player.

September 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Broken Melodeon Spring

I called Hobgoblin to find out which replacement spring I needed for my melodeon. Three days later (I called on Friday) I had the springs in my hand. Brilliant service!

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Everyone was helpful and friendly

Everyone was so helpful and friendly. There was good coordination between the shops and the main online hub when something I wanted was in short supply. They were also really obliging in sending my item quickly so I had it for a birthday.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Top notch transaction . THANK YOU !!

I recently bougt a Kentucky KM 900 . I'm very satisfied !!
Almost new for an instrument this age (8 years ) ...
I talked with Tom who's been was very helpful , giving me details and sending me close photos .
Perfect !!!

September 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Fast

Fast, efficient service from people who listen to their customers. No apps, no AI just musicians helping musicians!

September 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Really excellent

Really excellent. Ordered a cheap concertina. A key broke and it just wasn’t of the quality I wanted. Thought I would have to deal with all sorts of annoying nonsense to sort this out because that is the modern experience but honestly the online and London store teams were SO helpful and responsive. I now have a concertina that’s ideal and the whole thing was sorted in such a smooth and pleasant way. I’ve bought things from Hobgoblin before as well and had no issues.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a concertina to Canada

Ordered a concertina to Canada, and they were very communicative through the whole experience, shared photos of the exact on I was getting and packaged it extremely safely. Would order from them again, for sure

August 27, 2026
Unprompted review

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