Hobgoblin Music Reviews 

1,898
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of products, noting items are often exactly as described and of a very good standard. Many people highlight the efficient and quick delivery service, with orders arriving promptly and often well-packaged to prevent damage. Reviewers also appreciate the easy ordering process and excellent service, including helpful staff and proactive communication. People frequently mention the wide selection of instruments and accessories available, including specialized items not easily found elsewhere. Many consumers also appreciate the helpfulness of the staff and the overall reliability of the company, leading to repeated positive experiences.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good condition and sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt arrival of... See more

Order

Users describe positive interactions with order, highlighting the ease and efficiency of the ordering... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high standard of products... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more


Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,898)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 14yr old son loves his new C whistle

My 14yr old son recently got into playing penny whistles. We have my wife’s cheap tin one, in the “standard” key of high D, plus expensive ones (MK Whistles) I’ve bought my wife over the years (at over £200 each, at least) - in the keys of High D, Low F and Low D - but my son wanted a whistle in the key of C, for his Christmas present.
MK Whistles don’t make one in the key of C, so I looked around for a good quality one in C.
I’m familiar with Hobgoblin as they bought over & continue Scayles Music shop, in Edinburgh, so I wanted to pass some business their way, as they have the best selection of whistles, in all the Edinburgh music stores.
Bought the Glenluce Wexford High C Whistle, brass whistle in chrome finish.
Anyway, long & short is he LOVES the Glenluce Wexford whistle and feels it’s very high quality (having been playing the MK Whistles for quite some time, and he says all the notes are perfectly in tune. I’ve a feeling he’ll be wanting a few more in other keys, soon enough !
NB. My 14yr old son plays piano and Highland bagpipes, and since the late summer, started to teach himself to play the whistle - so he has a good ear. He can even play two at the same time ! He’s been playing his new whistle almost non-stop since Christmas day !!!
So, I’d highly recommend this brand of whistles. Yes, you can buy cheap, non-tuneable tin whistles, but if you want something much better, THIS is the brand to go for.
NB2. The ordering process was easy and Dominique kept me informed of the order and shipping process. V happy !!!

December 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Responsive and helpful customer service.

Had a minor issue with a couple of orders and Hobgoblin were fantastic. You phone them and within seconds you're talking to a friendly helpful person in a position to sort you out. Perfect internet purchasing. Can't recommend them highly enough.

December 24, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely instrument

Lovely instrument. Courier absolutely dreadful. Delivered to incorrect address. Despite a different address called again a dropped guitar over the gate.

Hobgoblin staff excellent!

December 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Service

Internet site easy to navigate
Very efficient service arrived quickly
Excellent packaging
Fair price & excellent value

November 25, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Straightforward ordering

Straightforward ordering. Well packaged and arrived in a timely fashion. I would definitely order again from them. One slight gripe the second hand instrument I ordered was described as having a bag. The bag it came with was not a gig bag. It was a thin white protective bag. If the description was clearer I would have given five stars. I did order a gig bag and that came in a timely manner.

November 21, 2025
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Hi, thanks for leaving a review. It would be really helpful if you could let me know what item this was or your name, so I can talk to the staff who described it for the website and discuss what sufficiently qualifies as a bag for the "with bag" tick box! If you're able to supply any additional info please email post@hobgoblin.co.uk - thanks!

Rated 5 out of 5 stars

Love Hobgoblin

Love Hobgoblin. Good range of instruments and music accessories. Competitive price and efficient delivery. Thanks 😉

November 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Needed to repair an instrument and its was great to be able to find the part I needed at a good price and supplied quickly.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great range of sheet music

Ordered a sheet music book on a friend's recommendation and, while looking for it I spotted a number of things I hope to ask family members to give me for Christmas. I have not been to a Hobgoblin shop but their range online means I would definitely go for a browse if nearby. The book arrived very quickly and was exactly what I wanted.

November 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I wanted a new Classical Guitar

I wanted a new Classical Guitar. After researching, I made my choice and ordered it from Hobgoblin. I was worried it might be damaged in transit. I needn't have worried. It was robustly packed and turned up in perfect condition.

Tip: if you are ordering a new guitar, order some new strings at the same time. You have no idea how long the guitar has been in stock.

November 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look