Hobgoblin Music Reviews 

1,898
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of products, noting items are often exactly as described and of a very good standard. Many people highlight the efficient and quick delivery service, with orders arriving promptly and often well-packaged to prevent damage. Reviewers also appreciate the easy ordering process and excellent service, including helpful staff and proactive communication. People frequently mention the wide selection of instruments and accessories available, including specialized items not easily found elsewhere. Many consumers also appreciate the helpfulness of the staff and the overall reliability of the company, leading to repeated positive experiences.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good condition and sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt arrival of... See more

Order

Users describe positive interactions with order, highlighting the ease and efficiency of the ordering... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high standard of products... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more


Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.8

All reviews

(1,898)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience

Wonderful experience buying from this company. I was buying a birthday present and had left it very close to the date. From expert advice from the shop floor to the brilliant considerate planning in the warehouse, all items were shipped and arrived on time. I even received a free gift of an essential item that they noticed I'd left out of the order. Great experience all round. Thank you!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Service minded staff , fast delivery

Service minded staff who answered the call, and retrieved information I requested. Fast delivery and good quality product (Harp book)

February 9, 2026
Unprompted review
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Reply from Hobgoblin Music

Thanks!

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Rated 4 out of 5 stars

You get what you pay for

The prices were expensive that’s why I chose this one. The old saying’ you get what you pay for’ comes to mind

February 19, 2026
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Hi, sorry to hear you weren't happy with the product - please get in touch if you'd like us to help.

Rated 3 out of 5 stars

I’ve bought numerous instruments…

I’ve bought numerous instruments previously, Auto harp, violin, ukulele plus others. All have been very good quality. Needed a new tipper for my bodhran. At the same time decided to buy a second set of wooden spoons (bought my original set from Canada). The tipper is perfect but the spoons are absolutely useless. Such a shame, they are unplayable. I will put it down to experience.

February 12, 2026
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Hi, I'm very sorry to hear you weren't happy with the spoons. We've checked the ones here and they do work, but are not great quality, which is why they are end of line and reduced to 1/3 of their original price. We are getting a new range in soon which should be a lot better. You're welcome to get in touch regarding exchanging or returning the spoons. Please do let us know if we can help!

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Rated 5 out of 5 stars

Superb Carbony A whistle

Superb Carbony A whistle! Hobgoblin were amazingly fast at ensuring I received my order almost the day after I ordered it and just before Christmas. The whistle was very well packaged and superb quality. Thank you for getting it to me so quickly! I would definitely recommend buying from Hobgoblin.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very popular and knowledgeable music shop

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed!
We were there as I had got my husband and son some vouchers for Christmas. They each picked a guitar and the guy threw in a leather guitar strap too.
Genuinely lovely staff who don't mind you trying out the instruments. There is no hard sell, no rush and they certainly know their stuff.
I'm really glad this space exists and you can tell how good it is by just how many people were coming and going.
Definitely recommend!

January 3, 2026
Unprompted review
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