Hogparts UK Ltd Reviews 

No contact no information of delivery nobody ever reply’s to emails. But the parts arrived well packaged and seem good quality would not use again as a first choice. Because nobody replied to any of my messages I believed items would not arrive so cancelled order and reordered with another company. Now I have to send back at my expense.

Dear Hogparts,
Why have I given you such a low score? I have just made my third purchase and sadly this was a total disappointment. I ordered a new throttle cable: when I received it on 26th June, it was too long.

To check whether I had calculated it correctly, and what could I do I if I had got it wrong, I called you that same day and then I explained the problem in a message via your website.

Over that week I called more than five times. The website says: “if we miss your call , please message us online”. A recorded message is all you get: “due to a high volume of calls or online orders, our staff are focused on processing and dispatching orders”. You can’t even leave a voicemail.

I emailed "via the website" three times - again, no response at all. What happened to " We aim to respond within one working day" ???

After sending duplicate emails to your sales and support I receive an answer……

"Sorry, I didn't see your previous message. The housing doesn't include the ends. Please excuse my brevity. We receive many messages daily and have to answer them as quickly as possible in order to get through them all.
Regards,
Hogparts UK"

So, after a week of chasing, a brush off is all I get from you. If I wanted to swop it, what do I do now? or have I wasted £85? You tell me, but you probably won’t have time to.

Your "Online first" might be okay when things go well. But if they don’t, your customer service is not up to it and a total disappointment. It is "Online ONLY " – no other option. I don’t know why you bother to put your phone number on the website or the card that accompanies the order, or the bag it’s in: phoning you is an utter waste of time, and then you don't respond to online contact via the website either.
Successful firms learned that if something goes wrong for a customer (and sometimes they do) and if they take it seriously and solve it, they have won a customer for life and created an advocate for the firm.
I suspect your business model is that you just want to ship orders out and I doubt whether you are really bothered your customer’s experience: you can probably afford to lose a few along the way. So I guess I’ve just thrown away £85.

Parts in stock and quick delivery. Easy to navigate web site . Never have problems ordering from your company . Very happy customer

The bag of sweets.

Provided the exact parts I ordered but I was unable to combine two orders placed on the same day as phoning was not an option and on line ordering didn’t allow additions to the first order. For postage the orders were combined but each ordered was still charged separately.

Customer s assistance quick shipping ,the value for money

I have ordered many parts over the years and never waited more than a week for parts to arrive. Also you wont find better prices anywhere else.

Used Hogparts for years the place to go for HD parts or aftermarket.
Postage is a bit exspensive if only ordering 1 item
Reccomended

The products arrived after about a week and they are good quality so I am very pleased. I think you have to be a bit patient with them when it comes to them acknowledging your order. But it is all good.

Use have everything i need for my HARLEY DAVIDSON well priced well packaged over all good service 👏 👍

Communication is non existent unfortunately causing me to have to cancel order But to be fair the parts were delivered in a fair time scale but because of lack of communication I gave bad review the parts however were good quality and packaged well. Come on hogparts even one email would of changed whole experience which deters me from ordering again

Never had any issues using this company great service 👍

Ordering was easy and delivery was quick

After a negative experience last year I decided to try hog parts again for a urgently needed item.
Thankfully this time all was well, part in stock and sent within the stated timeframe so confidence restored ! would like a better tracking system though!. but all good.

Ordered Biltwell slimline riser's on a bank holiday weekend and only took three days to come. Clear tracking communication during delivery. Securely packaged, cheaper than online auction site and quality product.
Very happy.⭐️⭐️⭐️⭐️⭐️

Great service

Once again first class service

Easy order process.
Delivered quickly
Sounds amazing