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Hola Health Reviews 

687
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional convenience and speed of the online consultations, noting that medical appointments are arranged rapidly without leaving home. Consumers also appreciate the professional and friendly medical staff who consistently provide thorough care and issue necessary digital prescriptions straight to their phones. Some reviewers were not happy with customer support, mentioning unhelpful responses, poor communication, and frustrating delays regarding their medical requests. A few other people also felt that certain consultations were far too rushed or experienced longer than expected wait times before finally speaking to a doctor.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick response times and convenience... See more

Staff

Consumers find staff to be positive, highlighting compassionate, courteous, and highly professional medical... See more

User experience

Clients share positive opinions on user experience, highlighting how easy it is to navigate the platform and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the rapid... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both extremely helpful interactions... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very simple and easy to make an online appointment. I was seen by a GP within minutes and had the medication I needed soon after. Never had to leave the house.

Rated 5 out of 5 stars

Good quality medical consult to get antibiotics fast so i could stop the infection. Very pleased with the doctor I saw. Local solutions are too difficult to get into my regular GP quickly. Hola healt... See more

Rated 5 out of 5 stars

Fantastic. So easy. When you're used to having to call the doctors at 8:30am and be on hold for 45 mins only to find there's no appointments left that day, this was a revelation. I had an issu... See more

Rated 5 out of 5 stars

It was so quick to book an appointment and I got linked to a GP straight away without having to wait a week for an appointment. I only needed a referral and I got the exact referral I wanted for the t... See more


Company details

  1. Family Practice Physician
  2. General Practitioner
  3. Medical Certificate Service
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.3

Excellent

TrustScore 4.5 out of 5

687 reviews

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4.3

All reviews

(687)

598 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very thorough & little waiting

I’ve only used telehealth twice. The booking was easy to navigate, and the expected possible wait time was 120 mins. I was seen in 25 mins and the Dr was very thorough and helpful.
Definitely recommend and would use again Thankyou 5***** experience

July 6, 2026
Hola Health logo

Reply from Hola Health

Hi Gaye,

Thank you for your support and for sharing your experience. We appreciate your trust in Hola Health.

Regards
Team Hola Health

Rated 5 out of 5 stars

The whole process was easy and…

The whole process was easy and convenient..
Being so sick and having an actual dr appointment to get antibiotics was fantastic

July 1, 2026
Hola Health logo

Reply from Hola Health

Hi Cheryl,

We truly appreciate your feedback. Thank you for choosing Hola Health for your healthcare needs.

Regards
Team Hola Health

Rated 5 out of 5 stars

Booking was fast and efficient

Booking was fast and efficient, doctor was understanding and helpful

June 24, 2026
Hola Health logo

Reply from Hola Health

Hi Elvia,

Thank you for your kind words. We're pleased to know our service was able to support you when you needed it.

Regards
Team Hola Health

Rated 5 out of 5 stars

Great service.

Not a long wait to speak to a doctor.
Patient and knowledgeable consultation.

July 6, 2026
Hola Health logo

Reply from Hola Health

Hi SD,

We appreciate your review and are pleased that we could provide the care and support you needed.

Regards
Team Hola Health

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience

July 3, 2026
Hola Health logo

Reply from Hola Health

Hi there,

We're grateful for your support and your review. Thank you for choosing Hola Health.

Regards
Team Hola Health

Rated 5 out of 5 stars

Weekend Telehealth.

Easy booking system, appointment within an hour after booking on a weekend was fantastic to be able to access the service.
Doctor was easy to understand, thorough and provided quick diagnosis and treatment.

July 4, 2026
Rated 5 out of 5 stars

Very easy to contact

Very easy to contact. Simple process. All relevant documents clear . 100percent on point.Beats the hard process of seeing my local doctor. Especially when feeling unwell.

June 26, 2026

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