Banner for Holafly

Holafly Reviews 

102,311
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 16,804 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the effortless setup and easy installation of the eSIM, highlighting its reliable and flawless performance with fast data connections. Many commend the exceptional customer service and staff for being helpful, patient, and responsive, contributing to a seamless user experience and making it a preferred choice for travelers. However, some people mentioned experiencing issues with the product, such as eSIM activation failures or data not working as expected, with reports of poor connection speeds. A few other people also felt that customer service was unhelpful, slow to respond, or provided generic answers, failing to resolve their specific concerns.

What people talk about most

Service

People report positive experiences with service, often highlighting its ease of installation and reliability... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of installation and activation of... See more

Staff

Consumers generally report positive experiences with the staff, highlighting their helpfulness, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the fast, responsive, and... See more

Product

Customers had ambiguous experiences with the product, with many reviewers praising its ease of installation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Holaflay for yars when travelling in Europe and US. It works flawlessly and it is very reliable. I use it for work, navigation, connecting with friends and family and sharing files. I highly rec... See more

Rated 5 out of 5 stars

I was a bit tentative before initiating an eSim, Holafly made it easy. I wasn't sure the download had worked; their chat-line customer service person was patient and explained very simply what to chec... See more

Rated 5 out of 5 stars

The net access was flawless, the ESIM setup was simple. I was holidaying in the San Juan Islands in Washington State, near the Canadian border. There were locations where I was providing hotspot acces... See more

Rated 5 out of 5 stars

- Easy to purchase even after I had already landed at my destination - Easy to install - Consistent and reliable data connection throughout the trip I wouldn't hesitate to recommend Holafly if... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(102,311)

43,228 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
colombia

Rated 5 out of 5 stars

the connection and speed was reliable…

the connection and speed was reliable through the whole trip, I purchased and Esim for a trip to colombia and had no issues, the only time I lost signal was when there was no cell service entirely in the more rural areas of the country, it wasnt that holafly lost service, no one had service in that area

June 21, 2026
Unprompted review
Rated 4 out of 5 stars

Great service throughout the trip

Great service throughout the trip

This was an easy option to choose, good pricing, easy to install, good service throughout our trip covering Bogotá, Cartengna and Barichara.
Will definitely use again on our next trip back to Colombia

June 21, 2026
Rated 4 out of 5 stars

Great service throughout the trip

This was an easy option to choose, good pricing, easy to install, good service throughout our trip covering Bogotá, Cartengna and Barichara.
Will definitely use again on our next trip back to Colombia

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

The Holafly e-sims are very reasonably…

The Holafly e-sims are very reasonably priced. I've used them in Colombia, Crete and Gran Canaria. Each time I got a good solid and fast signal. The app is easy to install and works well. Installation of the e-sim is straightforward but you do need 2 devices if installing using the QR code. Overall it suited my needs with no problems.

May 17, 2026
Rated 5 out of 5 stars

Holafly saved me at the mall on a whim

I literally googled companies for eSIMs while in a mall on a trip to the US after another app wouldn’t let me use PayPal to pay, and the mobile store I had visited was trying to charge me 60USD for a trip of 6 days.

Within minutes I had purchased a 6 day plan for a third of the price on Holafly and 10 mins later had installed and activated it and was online. During my trip I had data 24/7, never noticed any dead spots and was able to use it in multiple cities and even additional states across the US. The data was fast and reliable and was perfect for what I needed it for, which was GPS navigation and keeping family and friends in the know regarding my location.
Can’t wait to try Holafly later this year for my trip to Colombia and next year for my trip to India. Very pleased and impressed.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I gave Holafly three chances across…

I gave Holafly three chances across three different trips and three different smartphones, and I will never use them again.
First experience was in Bali in 2023: the internet was continuously extremely slow and practically unusable. Meanwhile, my friends using Nomad and Airalo had perfectly working connections without issues.
Second experience was last week in Aruba: terrible download and upload speeds again. I contacted the helpdesk, tried all troubleshooting steps they suggested, but nothing improved. In the end I requested a refund and switched to a Nomad eSIM — instantly fast and stable internet without any problems.
Now the final attempt in Colombia: once again extremely slow internet. Current speeds are around 2 Mbps download and 0.06 Mbps upload, which is basically unusable in 2026. I activated another eSIM from Nomad on the same phone and immediately got fast 5G speeds.
Conclusion after 3 trips, 3 countries, and 3 different smartphones: Holafly has consistently delivered the worst mobile data experience I’ve had while traveling. I have now deleted the app and will permanently stay with Nomad or Airalo, which actually provide usable speeds and reliable service.

May 17, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Massimo, I'm Juan,

Thank you for sharing your experience across Bali, Aruba, and Colombia. We know how vital a seamless connection is when exploring the world, and we truly value the trust you placed in us for these journeys.

It's clear that having high-speed data is your top priority. For this reason, we’re genuinely sorry we didn't meet those expectations during your trips. That being said, I have contacted you privately to follow up on your case and listen to you further. We're always here 24/7 to support you.

Juan - Customer Experience

Rated 2 out of 5 stars

Internet speed was bad

Internet speed was so bad in Brazil and Colombia. The locals had fast internet and always had data whilst my data wasn’t available most of the time and it was very slow.

May 3, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Rafa, this is Ana,

Thank you for sharing your experience with us. I’m sorry to hear that you experienced slow data speeds and limited availability in Brazil and Colombia. Your feedback is very important, and we are continuously working to improve our service.

We have also reached out to you through Trustpilot to gather more details and assist you as quickly as possible. Thank you for your understanding and patience.

Best regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Zoe was very helpful to me when…

Zoe was very helpful to me when purchasing my e-sim. She knew exactly to tell me what to do when my payment wasn’t being processed. Thank alot Zoe, I wish I could send you a bag of coffee from Colombia l.

Thanks

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Holafly is reliable

Ayobami sorted out my issue in no time and I had no connectivity or data issues during my stay in Colombia. Overall the service was great and I highly recommend Holafly to anyone traveling and needs an eSIM.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I love Holafly

I love Holafly! I used it on my trip to Colombia and it was reaaaally easy to install. The customer service is amazing and they respond really fast. I would definitely use it again.

March 31, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Francis, I'm Juan,

Thank you so much for sharing your experience in Colombia. We know how important it is to stay connected effortlessly, and hearing that your installation was a breeze truly makes our day.

Our mission is to provide that peace of mind so you can focus on enjoying your trip. For this reason, it's wonderful to know our team was there to support you quickly whenever you needed it.

Remember we are here for you 24/7 for all your future adventures!

Juan - Customer Experience

Rated 1 out of 5 stars

Useless customer service and don’t do what they promise

I made a referral to get 600 Holapoints and the person who I referred a 5% discount. The discount has been applied to the order made by the other person but I haven’t received the 600 Holapoints. I spent hours chatting with someone based in Colombia who’s only able to write me the same message all the time. The customer service is useless and the company is not serious. I’m a regular customer and I buy at least 3 esim every month for my business travels

April 1, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Claudio. Thank you for taking the time to write your review. We're sorry to hear that you didn't receive your Holacoins. And that the assistance provided by our team didn't reach an appropriate solution for your case.

We'll contact you soon to further investigate your situation and look for an adequate solution for you.

Kind Regards,
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

Colombia eSIM with no issue

I had no issues while traveling to Colombia, the set up was smooth, as soon as the plane landed the connection went through.
No complaints, didn't use it to call, just data, but it was perfect

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Internet Throughout My Trip to Colombia

I travelled to Colombia and used Holafly with the unlimited data package. The installation and activation on my iPhone were not very intuitive at first, but I contacted support and received immediate assistance — the issue was resolved in about 5 minutes.
During the trip I had internet with good signal and relatively fast speeds across most of the country. The only place where it failed a few times was in Salento.
I was travelling in a group of five people, and three of us were using Holafly while the other two were using SIM cards from other companies and had several issues with signal and were left without internet in multiple places.
Overall, I was very satisfied with the service. The unlimited data option is a big advantage and gives a lot of peace of mind while travelling. I will definitely use it again whenever I travel.

February 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look