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HolaflyReviews 

99,992
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 15,847 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of use and setup of the product, which often takes only minutes. The customer service is frequently described as exceptional, with staff members being professional, knowledgeable, and quick to resolve issues. Many people appreciate the 24/7 support and the clear, patient guidance provided by the team, even arranging video calls when needed. The website is also noted for being easy to navigate, making the purchasing and installation process smooth and straightforward. Reviewers report reliable connections and good reception, even in rural areas or when streaming. However, some customers experienced issues with network failures in certain locations, leading to intermittent service. A few others also mentioned slow internet speeds at times, which made activities like streaming challenging. There were also instances where customers found it difficult to communicate with support due to language barriers, causing frustration.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its reliability, ease of use, and... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of purchasing, installing, and using... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, frequently praising the support team for being... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of navigation and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from booking my ticket to the World Cup in Miami..Buying and activating this e-sim was just brilliant...Extremely reliable internet whenever and wherever....This is simply a brilliant service...... See more

Rated 5 out of 5 stars

Emma was extremely helpful in ensuring that the Holafly eSIMs for both my son’s and my phone were installed successfully. She was extremely professional and knowledgeable. She provided excellent... See more

Rated 5 out of 5 stars

Excellent service and product. I usually get stressed using new software and anything tech related, and HOLAFLY made the installation and setup process so easy, simple and quick. My coverage was 100... See more

Rated 5 out of 5 stars

Price, coverage, ease of use, and experience were a 10 out of 10. I set up both my wife's and my eSIMs while we were coming off the plane to our luggage pickup. It literally took no more than 10 min... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.7

All reviews

(99,992)

40,864 reviews in the last 12 months

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usa

Rated 1 out of 5 stars

Scammers

If I could leave a negative stars I would, I down loaded the app, paid for 5 days, at the airport, for my visit to the USA, my phone said I had 5G, I left the airport and had nothing, when I got to my friends place we tried to figure it out we both tried the “contact us” email and the “help” email and nothing worked, so I spent some time having to plan a rout home driving with a paper map. Thanks for taking my money and not giving me a thing. I figure you must be just like the scammers from India.

June 18, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hi Keith, this is Adraine from Holafly. We appreciate your comments concerning the data signal upon leaving the airport and your experience with our help emails. We understand how inconvenient it is to navigate a trip without an active data line. Our team will be contacting you directly via email to review the circumstances of your case and provide a resolution. Sincerely, Adraine Harris, Customer Care Specialist.

Rated 1 out of 5 stars

Terrible instructions on how to…

Terrible instructions on how to activate the eSIM.
Crossed border into USA. Already had purchased and had my email receipt from Holafly that eSIM was purchased.
Was charged Roam Like Home by Rogers within minutes of crossing border.
Hola fly was a total waste of money.
Will not use this company in my next trip.

June 29, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Julia, I’m Juan,

Thank you for sharing your experience in the USA. We know how essential it is to have a smooth connection when crossing borders to keep your trip worry-free. I’m truly sorry that the setup process wasn't as seamless as we aim for.

We understand that staying connected without extra charges from your home provider is exactly why you chose us. For this reason, please remember our team is available 24/7 to guide you in real-time.

I have reached out to you privately to follow up on your case and assist you further.

Juan - Customer Care

Rated 5 out of 5 stars

This was the first time I used Holafly…

This was the first time I used Holafly so I had put old email address (my fault) in which was not accessible but Holafly were amazing and sorted this out for me very quickly. I was in USA and got good connection and data speed. It’s also easy to use and no problem when I landed it automatically switched over.I would definitely recommend this company and I will be using again next time.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great and will use again

It was easy to find the right plan, pay for, and download the e-SIM to my phone. (Your phone must be unlocked by your phone carrier to use the e-SIM.)

The service was cost-effective and worked as advertised. Other than the occasional, minor network slowdown, it worked perfectly with great peace of mind to have my own secure network and not have to rely on free public networks.

I was able to text, share photos, and call home to the USA with WhatsApp. I had no issues with my Samsung wallet or Google Pay, I was able to check my bank accounts, e-mail, stream TV, and movies, manage check-ins, download mobile flight tickets, and listen to music and e-books during long layovers or when the hotel's entertainment was lacking,

We were able to easily navigate public transportation, cities, and towns in the countries we visited (Cambodia, Singapore, Vietnam, and Taiwan) with Google Maps and request a ride-share with Grab (Southeast Asia's version of Uber or Lyft).

The cost was great. I paid about $20 for a multi-country 9-day SIM, a fraction of what my friend paid for her international calling plan through her cell carrier.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Easy to install and worked really well on my trip to the USA I was in Boston and New York and I had a good solid connection throughout.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Good Purchase!

Second purchase, once for USA trip and now for France trip! Cheaper than offers with my current provider. Easy to install and worked really well. Would recommend!

June 12, 2026
Rated 4 out of 5 stars

Great coverage at a great price

Excellent coverage and great price for what we needed and where we were travelling in Canada and USA. A little confusing initially to set up but once established it was awesome.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I had a very positive experience with Holafly in the USA. It was user-friendly and easy to install and activate. The price for unlimited data was reasonable enough. The connection seemed to be reliable and fast. i would use Holafly again.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great product, great service, great support

What made my experience great is what always makes it great. A great service, a reliable product, great support when required,
I have used Holafly on many trips, South Africa, Morocco, USA, Canada, Portugal, Spain. The reason that I go back is because, I trust them.

June 22, 2026
Rated 4 out of 5 stars

Used Holafly 3 times, each for 2 months. Will use again.

I've used Holafly 3 time now, in Canada (2025), Europe (Q1 '26) and most recent USA (Q2'26), each time for 6 weeks to 3 months. Overall very happy and will use again.
Lost one star because occasional issues (e.g. could use laptop but not phone connected to router due to IPv6 nit working - maybe due to some local carriers in USA, not them - but took a while to get sorted). Also slowish ping, via Spain, but cost-benefit makes them a sensible choice.

June 21, 2026
Rated 5 out of 5 stars

Easy to buy, install and use

Easy to decide on which plan to buy, easy to setup and with a little tweaking easy to switch to the eSIM once we landed in the USA.
The network worked very well across 15 states over 3 weeks with no issues or network drops (other than a few areas such as Yellowstone)

June 18, 2026
Unprompted review
Rated 3 out of 5 stars

We bought esims for the usa

We bought esims for the usa. But upon arrival they did not work. We contacted their helpdesk and have been sending them a lot of screenpictures of phone settings. After an hour it was concluded that we would receive a refund ticket. But we never received a refund ticket. After coming home I tried to arrange the refund but they did not want to anything. A certain Emma E keeps sending the same reaction, saying that we should send them the refund ticked (which we never received).

After putting a negative review on Trustpilot suddenly the helpdesk of Holafly woke up and they have arranged a refund within a day. So they can be customer oriented and friendly!

June 10, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Meindert, I'm Juan,

Thank you for sharing your experience in the USA. I’m truly sorry for the hurdles you faced while trying to get connected. We know how important it is to have a reliable service to navigate your travels with ease.

For this reason, I have reached out to you privately to personally review your case and ensure your voice is heard. We are committed to providing the support you deserve to regain your peace of mind and will follow up with you immediately.

Juan - Customer Care

Rated 5 out of 5 stars

Holafly USA unlimited data plan - it just works !!

Issue with install initially as I purchased 2 eSIMs but was fixed very quickly by online support. It just worked for our 3 week trip to the USA. From landing in San Diego through Hawaii to Las Vegas we had no issues with the data plan which was unlimited and invaluable for searching things to do and of course Google maps. As I said it was seamless it just works. Well done Holafly on a great product. As an aside if you also need to make calls to a US landline eg hotel/car hire company then a VOIP app called Talkatone works great and is free to download and make the calls. I tried it and it works !

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Best eSIM experience I have had

I used a Holafly eSim on my recent trip to the Eastern states of the USA. Very competitive price, easy to install and activate and a good app. Excellent connection at all times with great speeds. Able to hot spot to my laptop and ipad easily. The best eSIM experience I have every had. I will continue to use Holafly from now on

June 8, 2026
Unprompted review

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