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Holafly Reviews 

104,277
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 17,103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service reliable and easy to install and activate upon arrival, ensuring a stable connection throughout their travels. Many praise the user experience, noting that the eSIM works seamlessly like a physical SIM card. Furthermore, people frequently highlight the customer service team for being professional, patient, and highly efficient in resolving any issues promptly. However, some customers also noted issues with the product's performance, experiencing slow data speeds or inconsistent coverage in certain areas, which made more demanding online activities challenging. A few individuals also reported lengthy resolution times and unhelpful interactions with customer support, sometimes requiring multiple attempts to address their concerns.

What people talk about most

Service

Reviewers mention positive feedback about service, with many finding it reliable and providing good... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and installation of the... See more

Staff

Users describe positive interactions with staff, often highlighting their patience, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, helpful, and... See more

Product

Consumers find the product to be ambiguous, with many reviewers expressing satisfaction with its ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Holafly saved me when Airalo failed me! I’m in Bermuda and absolutely need data to get around. Even then I’d prepared in advance and purchased an Airalo eSIM, it completely failed to work on arrival d... See more

Rated 5 out of 5 stars

I have used Holafly for numerous UK trips and one multi-country European trip. It's reliable, easy to install and activate upon arrival, and doesn't have any issues with speed or connection. I just re... See more

Rated 5 out of 5 stars

Easy to use, full instructions must be read before travelling but there is a work around if not done before trip which means you can apply the sim and it will work. Bit more expensive than others but... See more

Rated 5 out of 5 stars

First time ever using eSim. The setup was easy and went right from the getgo. I just selected the amount of days I needed the eSim and payed up. Next was activating the eSim in my smartphone. I did it... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104K reviews

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4.7

All reviews

(104,277)

42,680 reviews in the last 12 months

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vietnam

Rated 5 out of 5 stars

Easy to install and setup, generally reliable

Was easy to find a plan, purchase and install the eSIM. Instructions (Android) were easy, generally it worked very well, a few remote areas in Vietnam and Malaysia had no coverage where other networks did, but otherwise was reliable. It did use a lot of battery power over a normal SIM.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Best idea of my trip was purchasing eSIM in advance…

So glad I purchased my eSIM and installed it before my trip to Vietnam. While other passengers were trying to buy sims in the airport on arrival, I was able to switch on my sim as soon as we landed. So easy to install and use. Connection was great throughout my trip. I purchased unlimited data and had the confidence of always being connected. This was essential as I needed my phone to access information on my trips, boarding passes, taxi apps, directions to hotels etc. I also found that WiFi in some hotels wasn’t good in some areas so having my unlimited data was an excellent purchase. Highly recommend!!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

I have had a great experience M

I have had a great experience from asking questions before my trip to Vietnam. Have had no problems from receiving eSIM to loading it before flying to then being able to activate in Vietnam was just as easy. Internet service in Vietnam is amazing. Will be using again.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Much better than VPNs

I had been using VPNs in China many times: some worked part of the time, many never worked. The Holafly esim worked all day, everyday - also in Vietnam. It was great.

July 6, 2026
Rated 5 out of 5 stars

Easy walk through

My service stopped working, once on WiFi guest service was really really good. They walk you through everything over a chat and it was very easy to follow instructions. They made it work again. I’ve been to Thailand, Vietnam, Malaysia and didn’t have no issues at all until this once while in the Philippines. Make sure to have your order number

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great and will use again

It was easy to find the right plan, pay for, and download the e-SIM to my phone. (Your phone must be unlocked by your phone carrier to use the e-SIM.)

The service was cost-effective and worked as advertised. Other than the occasional, minor network slowdown, it worked perfectly with great peace of mind to have my own secure network and not have to rely on free public networks.

I was able to text, share photos, and call home to the USA with WhatsApp. I had no issues with my Samsung wallet or Google Pay, I was able to check my bank accounts, e-mail, stream TV, and movies, manage check-ins, download mobile flight tickets, and listen to music and e-books during long layovers or when the hotel's entertainment was lacking,

We were able to easily navigate public transportation, cities, and towns in the countries we visited (Cambodia, Singapore, Vietnam, and Taiwan) with Google Maps and request a ride-share with Grab (Southeast Asia's version of Uber or Lyft).

The cost was great. I paid about $20 for a multi-country 9-day SIM, a fraction of what my friend paid for her international calling plan through her cell carrier.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

I used a Holafly eSIM on a recent trip to Vietnam and the EU

I used a Holafly eSIM on a recent trip and found the whole experience refreshingly straightforward. The purchase and installation process was simple enough, the QR code was delivered quickly, and activating the eSIM on my phone took just a couple of minutes with clear instructions provided.
Once set up, it worked exactly as expected. I had reliable data connectivity throughout my trip, with no noticeable drop-offs or need for troubleshooting. It removed the usual stress of finding a local SIM or relying on patchy public Wi-Fi, which made travelling far more convenient.
Overall, it was a smooth and hassle-free experience, easy to set up, dependable in use, and well worth it for peace of mind when travelling.

June 16, 2026
Rated 5 out of 5 stars

Great Coverage in Europe & Vietnam

We used Holafly on two long trips overseas, once in Europe in 2025 & second time in Vietnam in 2026. Excellent coverage at all times. Will definitely use Holafly again & have recommended to family & friends.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good support

My eSim was working fine in Thailand, Vietnam and mainland Malaysia.

When I entered East Malaysia it didn't work anymore.

I had 4 people for more then 3 hours in support until it was working again.
They didn't give up.

It's a hassle if something doesn't work like it supposed to, but Support was good.

June 6, 2026
Unprompted review

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