Their customer service/ technical support is dismal, if your internet goes down expect up to a week with none. Quick tip, go to Vatican City and get an ordinance with the pope, both quicker and more c... See more
Company replied
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See what reviewers are saying
We had MAJOR problems with our old supplier. We messaged Hola wifi via their website, had a quick response and the engineer came, installed and tested within a week. Very happy with the service.... See more
Company replied
Hello. It's Mr Mason in Murla. I want to thank you for the service you provided yesterday. Our Internet was very poor, the Technician was extremely efficient and professional. He found that... See more
Company replied
Excellent service. Very quick response. Explained everything that would happen through the process. Very pleased with the internet speed. Mobiles transferred very efficiently. From making a call on... See more
Company replied
Company details
Written by the company
En holaWifi creemos que el acceso a Internet debe estar al alcance de todos. Por eso, hemos desarrollado una de las redes inalámbricas más amplias para llevar conectividad a donde más se necesita. Además, seguimos invirtiendo y expandiendo nuestra cobertura para que cada vez más personas puedan disfrutar de nuestros servicios.
Contact info
Carrer del Marqués de Campo, 6, 2º, 6ª, 03700 , Dénia, Spain
- 671113113
- info@holawifi.net
- holawifi.net
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid avoid avoid
Internet speed drops on a regular basis. Customer service is appalling, they're argumentative and generally unhelpful. The problem is nearly always your fault not theirs, and they'll openly lie to your face.
August 3, 2024
Unprompted review
Reply from holaWifi
Hola Jim, tu total desafección nos preocupa porque por lo que dices, ni el servicio de internet ni la atención al cliente cumplen con tus expectativas. En holaWifi entendemos tu falta de confianza como un reto, la cual seguro que sabremos recuperar si nos das la oportunidad. Tan solo tienes que ayudarnos a identificarte como cliente, ya que por este nick no localizamos ningún servicio. Ya verás como tras comprobar la situación real somos capaces de brindarte una solución satisfactoria. Esperamos tu comunicación en el 671 113 113 (llamada y chat). Un saludo.
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Holawifi have been great
Holawifi have been great, the wifi has been very reliable - on our urbanisation my neighbours often complain, but Holawifi doesn’t give me that problem.
But what I like most are the temporary leaves , as I come and go to and from Spain, so don’t need a year long service.
So I set up the wifi to be on for when I arrive, and the best bit is the customer service, they answer my queries in English and speedily and the staff are polite and knowledgeable - the best service I have had from any utility company in well over 10 years.
Thank you Davinia !
June 3, 2024
Unprompted review
Reply from holaWifi
Hello! Thank you for evaluating holaWifi's technician team's service and professionalism. If you ever need us again, you know that you can contact us at 671 113 113.
Thank you again for your trust. Kind regards.
It’s a trustworthy company with a good…
It’s a trustworthy company with a good quick service for a nice price.
April 24, 2024
Unprompted review
Reply from holaWifi
Thank you!
Great customer service
I have been with Holawifi for years and have always received great service. From installation to speaking to representatives on phone, they provide great customer service. I like the ability to transact via WhatsApp and the representatives are so friendly, particularly because I am in UK most of the year. Great company!
April 3, 2024
Unprompted review
Reply from holaWifi
Hello Lynsey! Offering the best for our clients is our priority. Thanks for your words.
Excellent customer service
Whenever there is an issue, Holawifi always answer your message promptly and tell you what us happening. It's very reassuring to know that they do this, rather than just ignore you. I would thoroughly recommend them
February 5, 2024
Unprompted review
Reply from holaWifi
Hello Cherry! Thank you very much for placing your trust in us and for your honesty! Kind regards.
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Issue resolved quickly and good service resumed
We had a problem with download speeds, I sent a WhatsApp to Hola & they responded almost immediately. Reviewed the issue and the tech support team resolved. This was followed up by a further message later in the day and 24 hours later a call to check I was happy. The usual service is stable and high speed. I was very impressed by how the issue was resolved and the follow up. Would recommend Hola WiFi.
January 25, 2024
Unprompted review
Reply from holaWifi
Hello Jo! Happy to read your comment. Our engineers are very appreciated and do a great job from 8 a.m. till 12 p.m every day. Enjoy the service! All the best!
Generally very good service
Generally very good service. Occasionally WiFi goes down but they get it up an running fast.
November 30, 2023
Unprompted review
Reply from holaWifi
Hello David! Thanks so much for sharing your feedback. Kind regards.
Always react very quickly
Always react very quickly. Good service. Also afterwards informed if anything was done well. Top!
November 14, 2023
Unprompted review
Reply from holaWifi
Hello Martinus! At holaWifi we know that your time is very important, that's why we put at your disposal the best trained technicians to solve your doubts or possible unforeseen events quickly and competently. Thank you for expressing your opinion. Kind regards.
Paid for a year upfront including…
Paid for a year upfront including equipment. Any problems attended to promptly, only part time in Spain and able to suspend service. Been with hola several years.
November 9, 2023
Unprompted review
Reply from holaWifi
Hello! Thank you very much for placing your trust in us and for your honesty. Kind regards.
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Customer for 5 years the last 3 years…
Customer for 5 years the last 3 years only problems they do not respond so i canceled my contract per the 5th of October it is the 3th now and they cut me off and no response on the WhatsApp Shame on you
October 3, 2023
Unprompted review
Reply from holaWifi
Hello, we at holaWifi are sorry for the inconvenience you have experienced. Our customer service is available from Monday to Sunday from 8am to midnight without interruption, although it seems that it was not always able to assist you as quickly as you demanded. Even so, every time the electricity company has carried out power cuts in our infrastructure we have tried to inform you, in the same way that our technicians have attended to the specific incidents that you have reported, which they were usually able to resolve quickly. Undoubtedly, shortening response and resolution times, as well as improving communication, is something that should be strengthened to maintain the quality service that characterises us, so we take good note of it. We are sorry to hear that you prefer to change, but we hope to be your internet provider again in the future. Thank you for your feedback.
ALWAYS EXCELLENT SERVICE
Always a great service from hola wifi - responsive, polite and informative
Have been with them for 6 years with no problems except the normal with internet
September 5, 2023
Unprompted review
Reply from holaWifi
Hello Janis! At holaWifi we work hard because we want to give you the attention you deserve, with professionalism, proximity and immediacy. Thank you for sharing your satisfaction!
Ripoff
I have just come back from a 7 week trip in our Motorhome 2 of those weeks were in England. When I was there I had a problem with our bank app so I had to contact them which is a free call or charged at normal rate from landlines or mobiles so you can imagine how shocked I was when I got a bill for a 10 minutes call to a free phone or normal rate charging me 92 euros and even though I proved to them that I had called this same number once in January and 2 in march and they did not charge me as I have a contract with them for 100 minutes of calls to England yet they say if I do not pay the 92 euros for this call they will cut me off immediately.
Since I posted this I have now received another bill asking for a further 140 euros plus Iva for ONE phone call that's ridiculous amount for one phone call.
June 26, 2023
Unprompted review
Reply from holaWifi
Hello Mr Mills,
We are very sorry for your anger. We will try to offer you an explanation to help you understand what has happened.
The calls made are to a free number or with local cost as long as you call from a British line, however this call was made from a Spanish line that was roaming in England and that is not included in the international call plan, which explains the cost.
As you say, there had already been another call to the same number before and as it was not a common occurrence, and seeing that it was repeated, the decision was made to investigate before billing. However, on this occasion we already had the information we shared with you and it was not possible for us to assume a new cost.
You will understand that this is also very frustrating for us because it seems that having made a commercial gesture to take care of a customer has turned against us.
However, in view of your dissatisfaction, we have also offered you a discount on this occasion as it is important to holaWifi that everything is sorted out. I hope you will accept it and stay with us for a long time to come.
Our internet went down
Our internet went down, phoned holo who was on the case straight away. The customer service phone to check after it has been fixed. Very polite and careful
June 29, 2023
Unprompted review
Reply from holaWifi
Thank you very much!
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The English service was super and…
The English service was super and really fast.
Hola Wifi is the best
Thank you
March 31, 2023
Unprompted review
Reply from holaWifi
That's right, at holaWifi we work hard because we want to give you the attention you deserve, with professionalism, proximity and immediacy. Thank you for sharing your satisfaction!
Reply from holaWifi
Thank you!
Hola Wifi
I have been a customer of Hola wifi for a number of years, I never had any problems with my connection. Until a week ago. I sent an email and the next day I was called and they were sent a technician right away. He has fitted a newer type of dish and my internet is fast and very stable again. Thanks
February 7, 2023
Unprompted review
Reply from holaWifi
¡Thank you Sjaak!
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Stable fast internet connection Veryry…
Stable fast internet connection Veryry good after sales service. Fast reaction in the rare cases you have a problem. accurate communication untill the problem is solved..
January 31, 2023
Unprompted review
Reply from holaWifi
Alex, we are very pleased to know that the speed and the efficiency of holaWifi has impressed you. Thanks for trusting us!
Excellent service
Excellent service. Next day installation. Engineer very polite & efficient.
December 30, 2022
Unprompted review
Reply from holaWifi
Thank you David! Glad to know you are happy with the service.
Internet
So many trouble in the last days! No Internet or a very slow speed.
December 18, 2022
Unprompted review
Reply from holaWifi
Hello Herbert. You deserve a better service than the one we are providing you with at the time. This issue is due to an incident of the electrical company that affects one of our repeaters, and it is impeding our usual quality of service. As you know, we have been informed of your needs and how pressing this matter is to you, so we have been compelling the company to solve their issue as soon as possible. Lastly, while we do understand that money is not the centre of this problem, you can be sure that we will be providing a discount in your next bill. Once again, we want to apologize for the inconvinience and thank you for your patience and the trust you put in us.
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