Holiday Architects Reviews 

908
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the knowledgeable local guides and the carefully crafted bespoke itineraries that cater perfectly to personal interests and family needs. People note that every detail from flights to excursions runs smoothly, allowing everyone to enjoy a stress-free adventure. Customers are particularly impressed with the seamless organization of transport and the charm of the selected boutique hotels across diverse destinations. Some people also felt that the journeys provided an ideal balance between exploring iconic landmarks and enjoying quiet downtime. Reviewers highlight that the responsive support and expert advice make planning effortless from start to finish.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, noting that arrangements go smoothly with detailed... See more

Staff

Customers consistently note positive experiences with staff, praising the team's professionalism and deep... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the seamless planning and... See more

User experience

Customers had positive experiences with user experience, consistently praising the seamless planning and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our second trip through Holiday Architects. This time, 23 days touring Japan. Emma did a wonderful job; helping to plan our trip, listening to our ideas and giving her suggestions. We stayed in 10... See more

Rated 5 out of 5 stars

We recently returned from an amazing trip to Zimbabwe and South Africa. The trip, booked with Lisa went smoothly from the first conversation. All hotels were excellent as was the transport and guides.... See more

Company replied

Rated 5 out of 5 stars

A brilliant holiday perfectly put together for our family of 6 . Catherine listened carefully to our wishes and created a perfect, much awaited holiday, great walking , excellent accommodation and rea... See more

Company replied

Rated 5 out of 5 stars

Our first holiday to Japan was planned with attention to every detail. Fenton went above and beyond to make our trip truly memorable. He had first hand knowledge of where to be and what to avoid. The... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Since launching in 2010 Holiday Architects has set out to really listen to our clients – we get to know you, we get to know your travel needs and we design the perfect holiday to match. By operating in this manner, and avoiding the standard off-the-shelf packages offered by many other travel companies, we’ve become one of the fastest-growing and most-trusted tour operators in the UK. Underpinning all of this is the expertise of our team: each committed to servicing their specialist destination, backed up with a dedicated country website packed full of unique hotels, quirky excursions and engaging holiday suggestions. Every one of our team has visited their destination many times (often even lived there), has many years’ experience in the travel industry and is carefully chosen to fit with our friendly and helpful team culture. This means when discussing your travel plans, you’ll have the peace of mind that you’re not only speaking to a genuine expert but a real person who cares about you and your holiday. We believe we are better than anyone else at listening to your travel aspirations and turning them into perfectly designed holidays, but of course that is not always easy to substantiate, which is why we were extremely proud in 2019 to be named Wanderlust magazine’s ‘Top Tour Operator of the Year’, for the second year running, gaining a 100% satisfaction rating from their readers. Competition at these awards is fierce, so winning brings us a great deal of pleasure and pride as it means we have lots of very happy clients!


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(908)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A memorable 2 weeks in South India

We had a great 2-week holiday in South India, thanks in no small measure to Holiday Architects whose India expert Clare put the itinerary together in conjunction with local agent partners. All of the places that we visited in Karnataka and Kerala were memorable. We stayed in very good accommodation, ate delicious (plentiful) food, learned a lot from expert guides in Mysore, Calicut and Cochin, and enjoyed the nature in Kabini, Wayanad and the Backwaters. Our driver Sanish was fantastic too. It was definitely worth asking HA to put the trip together, as it was very well planned by Clare and then flawlessly executed by the local team.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Osa Peninsula, Costa Rica - January 2026

We have no hesitation in recommending Holiday Architects. We have just returned from our first trip with them, to Costa Rica. The Costa Rica specialist has first hand and extensive knowledge of the area, which was really helpful in our planning and became clear as this was our fourth and excellent visit to Costa Rica. The itinerary and lodges were well thought out for what we wanted, which was a nature orientated holiday. Our outward travel was frustrated by the technical failure of our aircraft and Holiday Architects were monitoring our new flights and keeping all parties informed.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Sri Lanka

We're just back from an amazing 17 day holiday in Sri Lanka, 'curated' by Rebecca. I say 'curated' because Rebecca took the trouble of exploring our particular interests and passions (birding and architecture !) and constructed an itinerary that best reflected these. The chosen boutique guest houses and small hotels were all delightful, the activities varied, appropriate and interesting and the services of the local agent, Pan Lanka, were faultless. Our driver-guide Jaya was a delight. Thanks Rebecca and the Holiday Architects team for a memorable travel experience.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great travel company – helpful, knowledgeable and professional

We've just returned from a fabulous two-week holiday to Sri Lanka, carefully put together by Lisa J-S of HA, who knows the country well and understood perfectly what we were looking for in terms of types of location and hotels. She was so helpful throughout the planning and booking process, including securing excellent flights, making the whole holiday (from planning it to enjoying it!) so easy for us. This is the first time I have used HA but I'll go straight to them the next time we are planning a similar multi-location trip.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous introduction to Morocco

We enjoyed a fabulous 6-centre holiday in Morocco in November '25 - our first holiday with Holiday Architects. From our initial enquiry we were really impressed with Emma Higgins, who specialises in Morocco. She took time to listen to what was important to us, and pieced together an excellent itinerary with beautiful, unique places to stay. Her personal knowledge of the places was invaluable.
The local agents they use are top notch, and the drivers are very experienced and safe.
We would happily use Holiday Architercts again and recommend them

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Malaysia!

Just had 14 fantastic days in Malaysia.
The itinerary was perfect, all three hotels in Kuala Lumpar, Penang and Langkawi were luxurious and our private guides were first class.
Ian's planning was excellent from initial contact until the holiday. He was extremely helpful, knowledgeable and understood exactly what we wanted for our special trip.
A BIG THANK YOU to Ian and Holiday Architects, can't wait to book another trip.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Top class customer service

This is the second time we have used Holiday Architects and this year we went to Costa Rica. Our destination manager was Louise Mumford and after spending time discussing our requirements, she put together a superb package within a reasonable budget. Louise has visited Costa Rica many times and was very familiar with all the places and hotels so she was able to give us some great tips. I would thoroughly recommend this company and it's specialist staff.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Trip to Vietnam, Malaysia, and Laos

My wife and I were planning on returning to Vietnam and Malaysia, but wanted to add on a first visit to Laos as well. We had an idea of what we wanted and contacted Holiday Architects to see what help they could offer. Our contact, Erin, was extremely helpful, making suggestions on where we could visit, beyond our initial plans, and what excursions we could take to get the full benefit of our time in each country. She arranged everything so that as we arrived at each airport someone was waiting to take us to our next hotel, that guides turned up to show us round each city, and as we moved on someone came to each hotel to take us to the next airport or train station. Nine flights, eight hotels, one cruise, one high speed train journey all arranged and co-ordinated perfectly. We had a great holiday, saw lots of interesting things, fed elephants, ate too much ourselves, and had the time of our lives. Thanks very much Erin and Holiday Architects. We wholeheartedly recommend you and the company to other travellers who want a great holiday experience.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fenton really listened

Fenton really listened to what we wanted to see in Vietnam and what we didn't want to spend too much time on, so our personalised itinerary really did tick all our boxes. We felt royally looked after all the way, seemed to have the best seats/spots/timings etc, the hotels were fabulous and we loved all our activities and tours. The guides and drivers were great too, very accommodating and easy to get on with, the local guides were fab too.
We wouldn’t hesitate to recommend Fenton and Holiday Architects and will certainly be using them again.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Ian organised a short trip to Jordan

Ian organised a short trip to Jordan. Had a fabulous time visiting Petra and The Dead Sea.
I was helped as soon as I arrived at the airport, getting through customs and taken to my driver who was great company, I never felt rushed whenever I was picked up and always given plenty of time everywhere we visited.
Great care has been given to ensure you got a decent service, good driver, decent car which also had WiFi.
My guide at Petra was brilliant, very knowledgeable and also a very imaginative photographer.
The choice of hotels didn’t disappoint, one right next to Petra and the other had its own private part of the Dead Sea.
Where a lot of travel companies forget about you once you return back, I received an email asking about my trip. Not only shows that they care about your experience but it gives them an opportunity to improve if anything wasn’t satisfactory.
Happy to use them again.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Magical Cambodia

We have just returned from the most amazing holiday to Cambodia. Lisa was brilliant and organised everything for us, we stayed in four different hotels and they were all perfect. The in resort guides and drivers were so friendly and full of information.I would highly recommend holiday architects and will be booking wirh them again. As for Cambodia we all fell in love a magical place with the friendliest people.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely scam of a company

Absolutely scam of a company. DO NOT TRUST. THEY WILL ROB YOU OF YOUR MONEY AND THEN SAY THEY CANT REFUND YOUR OWN MONEY.

November 12, 2025
Unprompted review
Holiday Architects logo

Reply from Holiday Architects

Thank you for bringing this to our attention. We are very sorry to hear about your experience.

Holiday Architects is a small, UK-based travel company specialising in tailor-made holidays. Unfortunately, we have recently become aware that our company name is being impersonated by scammers using fake websites and WhatsApp/Facebook accounts. These scams typically involve fraudulent “remote job” offers that ask individuals to send money in order to complete data-entry tasks. If this is the reason for you leaving your review on Trust Pilot, then we would like to confirm that Holiday Architects does not offer remote working and would never ask for payment as part of any recruitment process. Our only legitimate website is www.holidayarchitects.co.uk. Any other websites or accounts using our name are not connected to us. While we are actively reporting impersonation where we can, we unfortunately have no control over these criminal activities.

If you have left your review for a different reason, please do contact us so we can discuss any issue directly with you.

Andrew Hunt
Founder / CEO

Rated 5 out of 5 stars

Top company ,well done Dawn and top destination

Never been on a holiday which included various hotels and accommodations before.
Discussed various options and ideas with Dawn and she made up a suggested itinerary.
We amended it a couple of times and at one point i was going to cancel one of the trips but she persuaded me otherwise and i am glad she did.
Everything went like clockwork and every accommodation had its own unique charm and quality.
All drivers arrived at least 15 minutes before time which saves all stress.
Costa Rica an amazing place and even the drives between places were entertaining,imformative and beautiful.
Thankyou Dawn ,one of my top 3 holidays in my life and the best with just my wife.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Trip To South Africa

Trip To South Africa

A friend suggested speaking to Holiday Architects to help organise our trip to South Africa. We were put in touch with Catherine Williams who, very quickly, understood what we wanted from the trip and put together what turned out to be an ideal package for us. All the boutique hotels booked for us were superb as were the timescales in each area and the suggestions about activities and restaurants. We will certainly choose them again.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastically organised trip

Rebecca Dodds organised me the most fantastic holiday in Sri Lanka
She really listened to what I liked and wanted and tailored my holiday accordingly. And whilst there when I had a change of plan she went the extra mile to accommodate a detour
The hotels were just my kind of place. The organisation of the whole trip was second to none. Would recommend holiday architects and certainly Sri Lanka too

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic Costa Rica experience

Our expectations were exceeded on this amazing trip around Costa Rica. Louise listened to what was important and customised our itinerary to include wonderful hotels/lodges in a number of fabulous locations. Expert guides introduced us to the stunning wildlife and we saw so much up close. Add to that dazzling scenery and such friendly people, it was another perfect holiday organised by Holiday Architects.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Vietnam holiday

Fenton and the team at HA organised an excellent holiday in Vietnam for us. They listened to our ideas and gave helpful and informative advice in shaping our itinerary. Their knowledge and experience of the country was extremely valuable. The local team in Vietnam couldn’t have been more helpful. I would thoroughly recommend HA.

November 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look