Holiday Architects Reviews 

909
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the knowledgeable local guides and the carefully crafted bespoke itineraries that cater perfectly to personal interests and family needs. People note that every detail from flights to excursions runs smoothly, allowing everyone to enjoy a stress-free adventure. Customers are particularly impressed with the seamless organization of transport and the charm of the selected boutique hotels across diverse destinations. Some people also felt that the journeys provided an ideal balance between exploring iconic landmarks and enjoying quiet downtime. Reviewers highlight that the responsive support and expert advice make planning effortless from start to finish.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, noting that arrangements go smoothly with detailed... See more

Staff

Customers consistently note positive experiences with staff, praising the team's professionalism and deep... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the seamless planning and... See more

User experience

Customers had positive experiences with user experience, consistently praising the seamless planning and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our second trip through Holiday Architects. This time, 23 days touring Japan. Emma did a wonderful job; helping to plan our trip, listening to our ideas and giving her suggestions. We stayed in 10... See more

Rated 5 out of 5 stars

We recently returned from an amazing trip to Zimbabwe and South Africa. The trip, booked with Lisa went smoothly from the first conversation. All hotels were excellent as was the transport and guides.... See more

Company replied

Rated 5 out of 5 stars

A brilliant holiday perfectly put together for our family of 6 . Catherine listened carefully to our wishes and created a perfect, much awaited holiday, great walking , excellent accommodation and rea... See more

Company replied

Rated 5 out of 5 stars

Our first holiday to Japan was planned with attention to every detail. Fenton went above and beyond to make our trip truly memorable. He had first hand knowledge of where to be and what to avoid. The... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Since launching in 2010 Holiday Architects has set out to really listen to our clients – we get to know you, we get to know your travel needs and we design the perfect holiday to match. By operating in this manner, and avoiding the standard off-the-shelf packages offered by many other travel companies, we’ve become one of the fastest-growing and most-trusted tour operators in the UK. Underpinning all of this is the expertise of our team: each committed to servicing their specialist destination, backed up with a dedicated country website packed full of unique hotels, quirky excursions and engaging holiday suggestions. Every one of our team has visited their destination many times (often even lived there), has many years’ experience in the travel industry and is carefully chosen to fit with our friendly and helpful team culture. This means when discussing your travel plans, you’ll have the peace of mind that you’re not only speaking to a genuine expert but a real person who cares about you and your holiday. We believe we are better than anyone else at listening to your travel aspirations and turning them into perfectly designed holidays, but of course that is not always easy to substantiate, which is why we were extremely proud in 2019 to be named Wanderlust magazine’s ‘Top Tour Operator of the Year’, for the second year running, gaining a 100% satisfaction rating from their readers. Competition at these awards is fierce, so winning brings us a great deal of pleasure and pride as it means we have lots of very happy clients!


Contact info

4.9

Excellent

TrustScore 5 out of 5

909 reviews

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4.9

All reviews

(909)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing holiday in Malaysia & Borneo

Amazing holiday in Malaysia & Borneo - Erin was super helpful & helped us in choosing a once in a lifetime holiday - special memories in a beautiful country.
All accommodation was great, tour guides knowledgeable and helpful & transfers went really smoothly.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful family trip to Vietnam for two weeks

Thank you for the wonderful family trip to Vietnam that you organised for us this August. I had been a little apprehensive about travelling around with the kids but we all thoroughly enjoyed it. In particular, the local guides were excellent - they engaged with all of our group, helped us understand the lives of the local people a little better, and were excellent hosts. Accommodation/food/boat trips/cycle trips were fantastic. We particularly enjoyed the the quick cycle trip through the peaceful and pretty Mekong delta and would definitely recommend that.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

2 amazing weeks in Costa Rica!

We have just returned from 2 weeks in Costa Rica and what a fabulous holiday we had. Dawn got it spot on and we just had the holiday of our lives!! Highly recommended.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellently organised holiday

Thanks you once again Holiday Architects, for another amazingly organised holiday. This time we traveled to Vietnam, everything about the holiday was excellent, the accommodation, the transfers, the guides, the support from the local handling agents.
Lisa listened to where in Vietnam we wished to visit and planned the perfect itinerary within budget. I can’t recommend HA highly enough.
Thank you Lisa for your patience and guidance.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Using Holiday Architects for our trip…

Using Holiday Architects for our trip to Costa Rica was definitely a good decision. Dawn offered great advice and options and the organisation / transfers on the trip itself were first class. An unforgettable holiday for the family!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

We had a marvelous family holday in…

We had a marvelous family holday in Kuala Lumpur and Borneo. Booking arrangements, organisation and support throughout from Ian Lowbridge at Holiday Architects was first class. Collection and delivery throughout our stay was highly efficient and timely and the guides in Kuala Lumpur and Kota Kinabalu were excellent, attentive and informative, though perhaps a tad less so in Sepilok. By and large accommodation was excellent

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic travel experience to Sri Lanka!

We have just had the most amazing 2 weeks in Sri Lanka. We initially looked at using another tour company however once I spoke to Dawn I felt like she knew the country so well and it felt we would get the detail in the planning of the trip. I really appreciated all the tips that came once we had booked, they were so useful. We would definitively recommend Dawn, Holiday Architects and their Sri Lankan counterparts Pan Lankan. It was so nice to have everything planned in advance and most things were pre paid so made it easy to turn up at the hotels/activities. Smooth sailing and I will definitely look to use Holiday Architects for our next special trip.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Another superb holiday in Japan!

My family and I have enjoyed a fabulous trip to southern Japan - beautiful, fascinating and fun! This was our second visit with Holiday Architects and another brilliant job by Fenton who helped us plan a wonderful holiday. Thank you!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

A Journey Perfectly Crafted: Our Galápagos Adventure

Dawn created the most beautiful itinerary for our first trip to the Galápagos, weaving together every detail with such care that it felt like stepping into the pages of a perfectly written book. She handpicked incredible guides and drivers, arranged stunning accommodations, and even included a memorable horseback riding experience that became one of our favorite moments. Every element flowed seamlessly, making the journey truly unforgettable. It was perfect in every way, and I can’t wait to plan my next adventure with her!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic family holiday

Lisa organised a fantastic family holiday to Sri Lanka. She totally understood the brief and we had the trip of a lifetime. We visited so many different parts of the country and all the activities and hotels were spot on. We wouldn't hesitate to recommend Holiday Architects, a great experience from beginning to end.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

FANTSTATIC SERVICE

I have booked 2 holidays with Holiday Architects and each time the planning and detail has been exceptional. Rebecca for Sri Lanka and Fenton for Japan. The attention to detail, personal service is continuous support is really reassuring and cannot rate them highly enough

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great trip to Japan

This is my second trip with Holiday Architects, Fenton is very knowledgeable and the trip was very well organize.

I would definitely use them again

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Trip To Costa Rica

Dawn was so helpful with our recent trip to Costa Rica. She listened to our requirements, was patient when we wanted changes and asked questions and came up with a trip that was amazing from start to finish. The local support in Costa Rica was superb everyone we met wanted to make our visit the best it could possibly be from drivers, to tour guides and the hotels we stayed with. They kept us informed and nothing was too much trouble. I would highly recommend Holiday Architects and also a trip to Costa Rica a beautiful holiday destination.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Japan Trip

We have recently returned from a fantastic holiday to Japan which was organised by the lovely Emma at Holiday Architects. Emma was incredibly helpful (and patient!) with us as we discussed and planned what we wanted from this holiday. She then took care of all the logistics and made it a trip for us all to remember. Her suggestions as to what we should do and where to go were so helpful and made the trip very special. I would thoroughly recommend Emma and Holiday Architects.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Our 3rd perfect holiday with Holiday Architects

We have just returned from a trip to Chile, our 3rd holiday tailor made by Holiday Architects. Louise was extremely friendly and professional sharing her expert knowledge of Chile and listened to everything we wanted without any 'hard sell' of tours etc. She was also very efficient and timely at putting together ideas and changing things for us as we built our ideal itinerary. The HA website is a great resource and the choice of hotels depending on what style and budget you have has always been great at helping us pick very individual, lovely properties. We arranged just a couple of half day private tours through Louise and these were led by really nice guys in each city and we learnt so much more than if we had just walked around on our own. All our transfers between hotels were seamless and the company HA used out in Chile were first class. I would not hesitate to recommend them and will carry on using them for organising trips in the future.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Family trip to Sri Lanka

Family trip to Sri Lanka
We would thoroughly recommend Holiday Architects. Lisa listened to what we wanted to do (& didn't want to do!) and put us together a great itinerary with really lovely and unique hotels. We can't pick a fault!

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

We had the most wonderful holiday in…

We had the most wonderful holiday in Sri Lanka thanks to Holiday Architects. Everything went extremely smoothly and our guides and hand picked hotels were fantastic. Lisa was very attentive and organised our trip perfectly. Thank you for a memorable holiday!

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

2 week holiday in Vietnam

My teenager and I had an absolutely wonderful time. From the preliminary discussions about what our requirements were to the final organisation, everything was perfect. The itinerary covered so much but also gave us time to relax. The local guides and drivers were very good too. Highly recommend this company and would happily use again.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

A dream fulfilled in Borneo

We used Holiday Architects to tailor a two-week trip to Borneo that fulfilled our requirements to see as much of the wildlife as we possibly could in the timescale. Our itinerary included 4 very different destinations and the whole experience exceeded our expectations! If you want to de-risk your holiday then Holiday Architects is a great option. Many thanks to Erin for crafting the perfect adventure for us!

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Belated 30 Year Anniversary Canadian Adventure

Well, what can we say! We have just had the best holiday ever all thanks to the fantastic Helen and team at HA. My husband and I have wanted to visit Canada since we met 35 years ago! We would have realised this dream 5 years ago had it not been for Covid but the extra wait was so worth it. We were slightly challenging for Helen as my husband particularly wanted to see Niagra and me the Rockies - only 4,210km apart! But nothing is too much of a challenge for HA and before we knew it Helen had the perfect itinerary planned to encompass our dreams and so much more. 3 flights, 8 hotels, a few local trains/buses and a car for the 1,000 mile drive from Vancouver to Calgary were all booked and made for the perfect adventure. Helen listened to everything we asked for and made sure that we got just that. Her suggestions for our free days were perfect and the excursions she organised were all amazing. It truly was a perfect holiday and knowing we had the support from HA if we needed it was really reassuring for two new international travellers. We can’t recommend HA enough. Their own passion for travel shines through when they are organising your holiday which makes for the very best experience. Thank you Helen and all the team at HA.

June 12, 2025
Unprompted review

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