3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.
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Review summary
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What people talk about most
Reviews shaping this summary
We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more
I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service. I went on their website and started completing the questionnaire when I made a bit of a... See more
Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
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I have used them for several years
I have used them for several years, always a good price, I'm very happy
July 8, 2026
The price is a lt cheaper than any one…
The price is a lt cheaper than any one else all the questions are a bit of a pain special my husband medical I vanot comment on anything else fortunately we have not had to claim we have been with you years
July 8, 2026
Price and efficiency
July 6, 2026
EASY TO RENEW AFTER A GAP
EASY TO RENEW AFTER A GAP. BUT NEVER HAD TO MAKE A CLAIM WHEN THAT WILL BE THE TIME FOR A FINAL JUDGEMENT.
June 30, 2026
Easy to book
June 22, 2026
Always use holiday safe for our travel…
Always use holiday safe for our travel insurance
great company
June 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No annual
Every thing is verry good,except you cannot book annul insurance,thus in 2027 i may have to look at alternatives.
June 9, 2026
Reply from Holidaysafe Travel Insurance
Hi Richard,
Thank you for taking the time to leave us a review and I am sorry to learn you have been unable to obtain an annual policy.
We have sent you an email to discuss this further.
Kind regards,
Claire
HolidaySafe Team
Easy to complete application form and…
Easy to complete application form and good choice of options and price.
May 26, 2026
How can I review your service?
How can I review your service?
I did not need to make a claim so have no idea how good (or bad) your service is.
All I can say is that you collected my premium very well!
Best Regards
June 12, 2026
Reply from Holidaysafe Travel Insurance
Hi Andy,
Thank you for taking the time to leave us a review and for your honest feedback.
We appreciate you have not needed to claim and so cannot fully review. Feedback can come from any aspect, be this the sales journey, website, agent service etc.
If you do have any queries, you can contact the customer service team on 0333 005 0162.
Kind regards,
Claire
HolidaySafe Team
Helpful team
Helpful team, ring they they say they will. Cover my medical conditions and cheaper than last year.
June 25, 2026
Just wanted to renew policy and…
Just wanted to renew policy and question was asked if ny change to health issues over previous 12 months to which I said NO. Couldn't proceed to payment and had to go through entire health history with agent which took over 30 mins.
Extremely tiresome, why ask the top question in the first place.
May 29, 2026
Reply from Holidaysafe Travel Insurance
Hi Colin,
Thank you for taking the time to leave us a review and I am sorry to learn of your experience.
We have sent you an email to discuss this further.
Kind regards,
Claire
HolidaySafe Team
Holiday in Salou.
We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was mediocre and very loud until after 11.00 pm if you has a pool facing room. Transfer after the holiday back to the airport was on time and comfortable but the driver drove one handed at 70 mph on the dual carriageway as he ate his breakfast! Rather disconcerting!
June 11, 2026
Always consistent in their pricing and…
Always consistent in their pricing and more importantly very good cover for Medical Conditions price wise they are far more economical than other Travel Insurers. Been a client for a numbe of years.
June 10, 2026
Reasonably priced travel insurance for people with health conditions
When my wife was diagnosed with bowel cancer, our existing insurance company wouldn’t cover her. When I shopped around a lot of the mainstream insurers were asking for thousands to cover her (as if the diagnosis on its own wasn’t depressing enough). I found HolidaySafe via the McMillan website and found their prices reasonable - obviously higher than before the diagnosis but, not taking the piss amounts higher like other companies. Haven’t had to put them to the test yet thankfully but, the sales process was straightforward enough and hopefully, if MacMillan recommend them, they should be ok
June 16, 2026
I found your representative very…
I found your representative very helpful and efficient .
Bernard Cullen
June 2, 2026
I strongly recommend Holiday safe
I strongly recommend Holiday safe , great and friendly service. Value for money excellent especially if you have serious medical conditions
June 15, 2026
Very thorough medical review tool.
Very thorough medical review tool.
A lot of pre-existing conditions covered.
Reasonable prices for multi trip Europe. Supplement for cruises
June 6, 2026
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