HolidayTaxis Reviews 

Went to Benidorm booked through hays travel rutherglen absolutely disgraceful, in arrival no one to meet us and we booked private transfer for 4 people and 4 cases , told to go down stairs at airport twice up and down then they called an hour later. Finally got to our hotel but on the way back we were told to be outside for 08-40 am which we were from 8-30 am at 09-05 no sign of transfer and we got a taxi , whilst in the taxi at approximately 09-15 we were called by this company asking were we were and told them we had to pay again for a taxi. Then they just hang up with no explanation

I booked a package with BA Holidays and they made the horrible decision to choose Holiday Taxis as my transfer option.

Can it get worse? Yes, they booked me with another company, called TMT.

TMT didn't reply any of my calls or messages and I almost missed my flight.

They were not even waiting for me at the airport.

Misleading service, unsafe pick-up point, and disgusting customer service

On the way from the airport to my hotel everything went smoothly, but for my return journey I was told I had to walk 10–15 minutes down a steep hill with three small children and multiple suitcases to meet the coach.

I followed the instructions, struggling down the steep hill in the heat, only to find that once I boarded the coach, it drove just a few minutes and stopped a minute from our hotel. So why was I made to walk all that way when the coach clearly stops right near our hotel? It makes absolutely no sense.

To make things worse, I spent hours on the phone trying to get help from both the company’s helpline and the supplier’s helpline. The service was shocking — no one could help, no one could give a clear answer, and every time I asked a simple question, the reply was “I don’t know.” I was constantly passed between departments with no resolution.

Even worse, the woman on the UK phone line was rude and condescending, telling me that if I’m travelling with children, I should have booked a private hire — and said it in a way that felt like she was talking down to me, as if I couldn’t afford it. Absolutely disgusting and unprofessional behaviour.

This whole experience was stressful, unsafe, and completely unacceptable — especially for families with young children. I would never recommend this service to anyone. The communication is terrible, the organisation is poor, and the customer service is downright disrespectful.

Very efficient and prompt but a little bit hot in the car, air conditioning could of been a bit better.

This service was outstanding and far exceeded my expectations. It was by far the cheapest option I found online for a return transfer to Faro. For an extra £5 we had a 'luxury vehicle' and were picked up in a brand new Mercedes. A lovely lady was waiting for us in Arrivals with our name on a card. She took my case off me as soon as she saw us, gave us mints in the car and played music we liked. On our return journey, our driver was waiting outside the hotel 15 minutes before our pick up time and was equally friendly. This service cost about 30 quid more than a shared shuttle bus and it was so worth it

Instructions very easy to understand transfer was waiting for us as soon as we arrived no delays and arrived on time for our return flight .i have used other transfer in the past but this company has been the best my first time using them

The driver was excellent, very knowledgeable and made good conversation. The car itself wasn't fit for purpose as there was heavy rain and the water was leaking in from the rear window on top of us and also into the boot on top of our luggage.

If i could give zero i would! driver broke contract by waiting in his car, we were waiting inside as we were told by easyjet to do and the driver drove on and left us! Transfer didn't turn up for the return taxi and we nearly missed the flight. When i rang the and gave the reference number the girl said my reference was from 2017 and hung up! Found Bolt taxi's and they saved us a fortune not to mention no hassle! Don't give holiday taxis your business!

The organization was very good. The taxi did arrive in time. The announcement when the pickup would be came as promised 24 hours before the departure.
To be improved: The pick-up time was 4 hours before the airplane departure. This left me with 3 hours waiting time at the airport.
The driving skills of the local diver cannot be described as „defensive“. I guess I have never seen anybody using his headlight flash as often as this driver, constantly using neither the right nor the left lane, instead driving in the middle. I guess this is the local stille of driving - but this can be improved by training.

This was my first time using Holiday Taxis service and it was 100% positive and reliable. Appreciate confirmation that was sent to the hotel a few days before the transfer. The driver was on time, looking professional. The car was comfortable, clean and in good condition. The ride was smooth and felt safe. Thank you for your service. Highly recommend!

Great service , pick up from airport was convenient. Collection from resort on time dropped off outside the terminal

Lovely friendly driver. Quick and easy pick up

Excellent service.

Drivers on time both ways. No problems.

Taxis booked from and to the airport. Flight delayed by 15 minutes, waited 25 minutes in airport, no show.
We had rescheduled pick up from the original time, as my grandson lost his inhaler at security, so missed our flight going back for it. We organised new pick up time, this was all confirmed.
Having left our home at 3am and arriving at our destination for 12.15 am the next morning, to find the taxi was a no show, when travelling with a child is shocking.
I did send an email on our return, they did reply stating they would look into this, it has now been 10 days since my original email and nothing is sorted! I would never use this company again.

Driver was not waiting in the arrivals hall as agreed. When I contacted the agent they insisted he was there. Then I got a message from the driver saying he'd been trying to contact me but had the wrong number and blamed my agent. (He had transcribed incorrectly, it was one digit out). The message he'd sent told me to go to a gate on a different level in the airport where a customer rep would direct me to the bus.
A car finally arrived but the driver told us he was an Uber driver and had only just got he call to pick us up
I complained about this but holiday taxis said the driver had been in the arrivals hall and left after the allotted time. In spite of the evidence from a stream of WhatsApp messages proving that this was simply not true. Insult to injury and very poor service. Wouldn't trust them again. I've used various cab companies over the years for airport pickups with no problem.

Left Dalaman airport and found the kiosk. The driver and assistant were there waiting for us so we were taken to taxi straight away. Very flash van with lights and video which was very odd as we felt like we were on a train! Nice driver but he did drive quite fast pon the mountain roads but did get us there safely.

Driver waiting on arrival. Decent transfer time to apartment. Return journey- driver on time at pick up and efficient transfer to airport. Thanks.

Coach company failed to pick me up . I waited at designated hotel pick up point, at the scheduled pick up time A coach arrived just ahead of me ( literally a few metres) half hour late. As I walked towards the coach to find out if it was mine ( holiday taxis use 3rd company transport with no confirmation of what the company is called who is picking us up.) it drove off . He literally stopped for a few seconds. Before this , I made subsequent calls to the transfer company to find out where the coach was . They advised to call back in 10 mins after initial call, after that they would not answer phone . After 45 mins I made the decision to get a taxi to the airport. I escalated a complaint when I returned home . After a month since I emailed a complaint, received a response saying I was not to be seen by the driver and they would not reimburse my taxi fee , offered me £2 compensation due to the driver being late!
Terrible company. Definitely avoid!