Generally a lovely stay..but the flies and mosquitoes can be irritating at times..but mainly outdoors? A lovely host that's very helpful before you fly with all your necessary information for villa a... See more
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Review summary
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well placed, clean and spacious villa. Close to amenities and restaurants. Kitchen a bit sparsely equipped but it was October and end of season.
Company replied
Very good organised. I get all the necessary information about bookings in time. The payment is always done on a wright way.
General cleaning is lacking. But the place is beautiful. Pool is well maintained, close to Calpe town we paid 20 euros for taxi. very secure, mattress too hard
Company replied
Company details
Written by the company
Holidu is a search and booking platform for vacation rentals that allows you to find your perfect accommodation and book for the lowest price. We partner with large online travel agencies, regional tourist offices and local specialists to provide you with the large selection you need to find the perfect rental for your vacation. Our proprietary image recognition technology detects if the same vacation rental can be found on multiple websites and will always show you the lowest price.
Contact info
Germany
- holidu.co.uk
4.2
Great
2K reviews
Asks customers to review
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Needed to confirm information via the web chat their response was excellent
Live web chat excellent
December 15, 2025
Reply from Holidu
Dear Shaun,
Thank you very much for your positive review!
We are delighted that you found your way to Holidu and that you are satisfied with our booking platform.
We hope you enjoy your stay!
Kind regards,
Your Holidu Team
Reply from Holidu
Hello,
Thank you so much for your kind words!
We’re delighted to hear that everything was easily organized and that you felt well-assisted.
We wish you an amazing stay!
Kind regards,
Your Holidu Team!
Very good experience
Very good experience. Easy to book, good communication. Apartment as described, everything fine.
December 4, 2025
Reply from Holidu
Dear Susan,
Thank you very much for your kind review.
We are delighted to hear that you had a very good experience, found the booking process easy, and that the apartment met your expectations.
We look forward to welcoming you again soon.
Best regards,
Your Holidu Team
The house was stunning
The house was stunning, very comfortable and very well equipped. Myself and 7 friends absolutely loved our stay and didn't want to leave. The booking couldn't have been easier. Thank you for a great experience.
September 5, 2025
Reply from Holidu
Dear Claire,
Thank you very much for your kind review.
We are delighted to hear that you loved the house, found it comfortable and well-equipped, and that you and your friends had such a wonderful stay. We’re also glad that the booking process was easy for you.
We look forward to welcoming you again soon.
Best regards,
Your Holidu Team
Take extra care booking through Holidu
Unfortunately, this is not a positive review, but I feel others should be warned. We were looking for a place to stay in Salou to meet family and participate in a golf tournament. During our search, the Holidu site appeared, and we found what we thought was the perfect apartment. However, Holidu accepts no responsibility if something goes wrong. We encountered a major issue as we were dealing with a local company, Planet Costa Dorada, whose service was non-existent. We did not receive what we paid for, and there was no recourse. Holidu may look impressive on the surface, but there is nothing to support their polished image when their clients experience problems.
September 16, 2025
Unprompted review
Reply from Holidu
Dear Rob,
Thank you for sharing your feedback. We sincerely apologize for the experience you had in Salou. We understand your frustration when a long-awaited trip, especially one involving family and a tournament, does not meet the expected standards.
We would like to clarify that we take these matters very seriously. Following your report, our Quality Team conducted a thorough investigation into the local provider's service. As a result of their lack of cooperation and the issues you documented, we have made the decision to permanently remove this property from our platform to prevent this from happening to other guests.
Furthermore, although the final decision on refunds usually lies with the provider, Holidu has stepped in to offer you a goodwill compensation as a gesture of our commitment to your satisfaction and to acknowledge the handling of your case.
We have attempted to reach out to you directly to finalize this, so please check your inbox so we can resolve this matter for you.
Best regards,
Holidu Support Team
Reply from Holidu
Dear Bipin,
thank you very much for your lovely review.
We are delighted to hear that you enjoyed your stay, and we would be happy to welcome you again anytime.
Best regards,
Your Holidu Team
Apartment Avenida de Colon 21, 38660 Adeje
Holidu booking code 5WHYXC.
Holidu booking number 6577277
Apertmento Costa Adeje.
We booked this property for 9 days from 26th November 2025. We only stayed in the apartment for 1 night, we booked other accommodation the following day and moved out other apartment around 5pm.for the following reasons.
1. The toilet was dirty and had not been flushed.
2. Only 1 bath towel supplied for 2 people
3. No toiletries supplied, not even hand soap in toilet
4. Bad smell in property disguised by air fresheners
5. Loose or broken flooring in places.
6. Cleaner had emptied dirty water in sink but failed to clean sink.
7. no hairdryer provided
8. Our feet were black because of dirty floor.
9. Impossible to watch television from sofa as sofa is on the same wall as television.
10. Photos of apartment and pool area are misleading.
We reported the toilet situation, lack of toiletries and towels to the host. He stated that he was shocked to hear about the toilet. He would get towels to us the next day, didn’t mention toiletries but did say he would give us a gift as compensation. Surprise he failed to turn up.
We have informed the host and Holidu and told them we are expecting 75% refund, we probably should be asking for a full refund. The Holidu representative we have been in touch with has stated as we have provided no evidence he/ she would have to speak with supervisor before any decision is made, and would contact us on Monday 1st December 2025.
We would advise anyone thinking of booking this apartment not to.
We will let you know the outcome. Watch this space
Regards Ron
November 26, 2025
Unprompted review
Reply from Holidu
Dear Ron,
Thank you for your detailed feedback. We sincerely regret that the condition of the apartment did not meet your expectations and for the discomfort you experienced during your stay.
I have personally reviewed your case and the communication with our team. We take reports regarding cleanliness and property maintenance very seriously. As soon as we were informed of your dissatisfaction, we acted as intermediaries with the host to find a solution that met your requirements. We can confirm that, as requested, a 75% refund has been processed and issued by the host to resolve this matter.
Furthermore, we have verified that the property meets all legal licensing requirements. We have also shared your specific comments regarding the flooring, cleaning, and amenities with the homeowner to ensure these points are addressed immediately for future guests.
We appreciate your cooperation in reaching this agreement and sincerely hope you were able to enjoy the remainder of your time away.
Best regards,
Your Holidu Team
Phew got it again.
Lucky to book this property again for a second year thanks to this company and roughly the same price. Easy to book, great can't wait.
November 17, 2025
Reply from Holidu
Dear Steven,
Thank you very much for your nice review!
We are delighted to hear that you were able to book this property again for the second year and that the price and booking process met your expectations.
The Holidu team would be very happy to welcome you again.
Kind regards,
Your Holidu Team
Reply from Holidu
Dear Miss Hartley,
thank you for your feedback.
We are sorry to hear that the communication did not fully meet your expectations. We truly appreciate your comment, as it helps us improve our service.
If there is anything specific we can assist you with or clarify, please feel free to reach out anytime.
Kind regards,
Holidu Customer Service
I booked an apartment through Booking. Com Hosted by Holidu
I booked an apartment through booking.com that was hosted by Holidu .
The apartment was in Benalmadena , Spain.
Although I made numerous complaints about the property I was in, and the owner, ,all I was offered was 50 euros good will compensation.
When I arrived at the property I complained immediately about the washing machine ,not being able to open it. Was told to try the end of a spoon , which I did not .
Then the kettle didn't work .
The oven didn't work
The iron had a chunk out of it and the base was loose.
The microwave was full of rust and had arcing signs . Hazardous.
The hairdryer went up in smoke.
The frypan had a loose handle, and I nearly got burnt putting out the food..
the hob was cracked and chipped.
There was a broken socket in the bedroom which a child could put it's fingers in and get a shock..
I could go on about the numerous things wrong in this apartment and was just told it is up to the owner wether we got any compensation.
He just kept saying we hadn't paid the deposit , which he didn't give us the details to do so. Though thankfully we didn't as I see now from other reviews that nobody gets it back .
We paid 1500 euros for this apartment and it was a dump.
I am really upset that Holidu didn't do more for us and to see that they are still advertising this same property on Booking . Com. The owner should be taken down of there platform.
October 2, 2025
Unprompted review
Reply from Holidu
Hi Sheila,
We’re really sorry to hear about your experience — that’s definitely not the level of service we aim to provide for our customers.
We’d love the chance to understand what went wrong and see how we can make it right for you. Could you please reach out to us through our Help Center here: [Contact us] (https://www.holidu.com/help/guest/chat/d3917b58-2eab-4cc9-8abc-edffc9c1b8f9?isNew=true)?
Once we receive your booking details, our team will look into this carefully and get back to you as soon as possible.
Thank you for bringing this to our attention, we really appreciate it.
Kind regards,
The Holidu Team
High class service
October 29, 2025
Reply from Holidu
Dear Ms Skinn,
Thank you very much for your positive review.
We are delighted to hear that you enjoyed the service you received and hope you had a wonderful holiday.
We would be delighted to welcome you back to one of our partner holiday rentals.
Kind regards,
The Holidu team
Reply from Holidu
Dear Kevin,
Thank you very much for your positive review.
We are glad to hear that your booking process was straightforward and that you are comfortable with the price range.
If you have any questions about your booking, you can contact us at any time via the following link: https://www.holidu.de/help/contact/form
Kind regards,
The Holidu Team
Reply from Holidu
Hello Tammy,
thank you very much for your positive review.
We are delighted to hear that you enjoyed a pleasant experience during your holiday and that you were satisfied with the price.
We would be delighted to welcome you back to one of our partner holiday rentals.
Kind regards,
the Holidu team
A Very nice Apartment
A very nice ,super clean and well equipped apartment in a great location for the strip and beach ,Good communication from the host company ,so easy access and departure.
October 12, 2025
Reply from Holidu
Hello Dorothy,
thank you very much for your positive review.
We are delighted to hear that you enjoyed your stay in the apartment you booked and that it was in a perfect location for accessing the beach. It is good to know that we were able to communicate with you effectively at all times.
Thank you very much for placing your trust in Holidu. We would be delighted to welcome you back to one of our partner holiday rentals.
Kind regards,
The Holidu Team
Nice villa
well placed, clean and spacious villa. Close to amenities and restaurants. Kitchen a bit sparsely equipped but it was October and end of season.
October 8, 2025
Reply from Holidu
Dear Jonathan,
Thank you very much for your positive review.
We are delighted to hear that you felt comfortable in the villa you booked and that you enjoyed the nearby amenities.
We would be delighted to welcome you back to one of our partner holiday rentals.
Kind regards,
The Holidu team
Advertising clear and accurate
Advertising clear and accurate. Booking straightforward. Accommodation of good quality and host welcoming
September 10, 2025
Reply from Holidu
Hello Martyn,
thank you very much for your positive review.
We are glad to hear that you felt comfortable in the accommodation and that you enjoyed a warm welcome from the host.
We are very happy to hear that your booking process was straightforward and that the accommodation met your expectations.
We would be delighted to welcome you back to one of our partner holiday rentals.
Kind regards,
The Holidu Team
Reply from Holidu
Dear Bostjan,
Thank you very much for your positive review.
We are glad to hear that you found our platform easy to use and hope you enjoyed a happy holiday.
We would be delighted to welcome you back to one of our partner holiday accommodations and thank you for placing your trust in Holidu!
Kind regards,
The Holidu team
Lovely Villa..but prepare for the flies and mosquitoes.
Generally a lovely stay..but the flies and mosquitoes can be irritating at times..but mainly outdoors?
A lovely host that's very helpful before you fly with all your necessary information for villa access.
September 10, 2025
Reply from Holidu
Hello Nick,
Thank you very much for your positive review.
We are glad to hear that you felt comfortable in the villa you booked, despite the mosquitoes, and that you received all the necessary information from the host for your arrival.
We would be delighted to welcome you back to one of our partner holiday rentals.
Kind regards,
The Holidu team
Great selection of apartments at…
Great selection of apartments at competitive prices. 3rd time ive booked with them, easy to deal with and good communication before arrival. Highly recemmended.
October 10, 2025
Reply from Holidu
Dear Mr Price,
thank you very much for your kind review.
We’re delighted that you were happy with our apartment selection, pricing, and communication, and we truly appreciate your continued trust in us.
We look forward to welcoming you again for your next stay.
Kind regards
The Holidu Team
So far it’s been very easy to do
So far it’s been very easy to do, so I hope the next part is just as easy.
October 9, 2025
Reply from Holidu
Hi Mr. Ross,
thank you for your feedback! We’re happy to hear that everything has been easy so far. We hope the rest of your booking experience will be just as smooth and enjoyable.
Kind regards,
The Holidu Team
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