Holt Renfrew Reviews 

"I purchased an item with express shipping, but I discovered a week later that my order had been canceled without any notice or email."

KASH IN THE SQUARE ONE HOLT RENFREW ID A GREAT SALES / CONSULTANT. ALWAYS ON POINT WITH LATEST TRENDS AND TIPS. PLEASANT HARDWOKING. ALWAYS LOOKS AFTER ME.
MARK MAGUIRE

Love the fact is Holt Renfrew is Canadian and I love to shop with Canadian , but there are many issues about customer service in the past and they never wanted to correct it and finally treating customer poorly ( me).
Ordering online , get deliver at the curb, they just left it out side no matter it’s an expensive skin care inside and no matter the cost of that package I have paid for , it’s happened most of time when I ordered. When called customer care to make a complaint , left messages manager never return call. And I just noticed when I tried to place an order supposed included delivery I only have one option of picking up at a nearest store only. It’s awful for the customer care that way.

Arrogant and quite pretentious first off and that's on a good day. The staff discerns amongst their clients I've noticed - not all - and treat people by the way they are dressed not their actual needs or worth. I went into holts on bloor near avenue road (to get to the biggest problem) after being a loyal customer for years. Bought my moose knuckles jacket here during some Xmas sale. Nowadays I've bought less and less and mostly just window shop..... that's window shop not steal. Reason I say this is because the same Short asian gent with a face mark makes a beeline consistently towards me each and every time I come in. He's obviously store security and is giving the establishment an extremely bad name with his behaviour. First off you need to blend into the people in the store and he he hardly blends more like bends. Very very obvious and quite laughable. The last visit I made 2 days ago as soon as I walked in intending to buy a bottle of kilian cologne he immediately started staring at me and made a beeline for me. Sensing this, I decided to spray myself liberally of the most reachable expensive cologne and hightail it to the exit in disgust. I will never ever buy anything from the store nor the others ever again until they start showing more respect to the clientele. Don't forget - I'm from around the way and will not tolerate a totally blatant unhidden wannabe cop following me around for no reason. And trust me when I can say that I can afford to buy and not to be treated like trash as I have been the last few times. No thanks. P.s. I did pass around Xmas to holts and saw said little security man sporting the blackest shiner. Wonder why? Nuff said

Horrible customer service
Why? They don't answer the phone
Tried multiple times multiple dates
They simply do not care at all about serving their loyal customers
It's over as far as I'm concerned, I will buy anywhere but there. Companies need to realize that ignoring customers is not the way to go...

What’s wrong with Holts? The Canada Post strike ended the week before Christmas. During the strike Holts used a courier service. Well my package never arrived for two days, still hasn’t been delivered. Are you people nuts? Canada Post is useless during regular business hours. You chose the carrier, there was no other option so YOU are responsible. So get off your duffs and get the package delivered or refund immediately.

Fantastic experience with Holt, as it is difficult to find many of brands I was looking for in Canada, Holt had them all. Additionally when I purchased the wrong size the return process was simple and easy to follow.

Called customer service and they opened a ticket. Never heard back from anyone. I emailed the CEO with my concerns and have yet to receive a response. Why bother shopping at Holt's when you're treated as 'invisible'.

Holts used to be the only decent store in the city to find good clothes that were stylish and somewhat affordable. NOW, it is pathetic. If you can’t afford to spend a ridiculous amount of money on a single item or you’re not size 0-2 forget it. Every time i go there on the off chance that maybe I’ll find something to wear i come away feeling really depressed. What the hell is wrong with you people? Are your buyers completely inept? Are you catering to a particular market ie.”crazy rich Asians”??? If that is the case, and I suspect it is, thanks a lot. You’ve managed to completely alienate clients like myself who’ve shopped there since childhood! And whats with ALL the stupid renos. You have not improved the place one iota. It’s now a cold empty wasteland. Congratulations.

I went to shop for a perfume.. The customer service was awful, very rude, lack of courtesy.

The worst customer service experience.
I complained 3 times without any answer.
Very disappointed...

I prefer to go to Sephora for beauty products. Their service is impeccable.

Shoes bought online for over $1,000 showed up previously used, dirty, and damaged. Was told that they sometimes find stock at stores if they aren't able to get fresh stock. They told me they can't send me new shoes, but I can only return them for a refund. These were my wedding shoes...

I have been shopping here for years and disappointed that they are the only place for high end items but awful service
They sold to me online a defective item which was NOT stated on the website
Instead of returning or giving a further discount they said final sale
Manager refused to do anything
Awful

I have a similar experience to many of my fellow shoppers! Very disappointing actions by a high end retailer.

Ordered a pair of Veja sneakers on a long weekend sale. I was sent the wrong sneaker, of a lesser value. When I requested the correct shoes via customer support I was told they had to ‘locate’ the correct shoe and surprise surprise.. the size was sold out.

After many back and forth emails, I was granted a refund but they failed to mention the $10.00 shipping fee would NOT be returned. I paid $10 for many back and forth emails, and no shoes.

Cool thanks.

I ordered a designer sandals on 50%, they shipped me the wrong item (completely different one), by the time it arrived it was sold out so they could not ship the correct item to me. I requested that they honour the same discount (50% off) any other designer sandals of equal or lesser value, but they denied it and said they "regret" that I didn't take advantage of the sale price!!!!!

They made a mistake (which it happens, no big deal), why not own up to it and endure the consequences, given my flexibility that I was ready to choose a different one, but not ready to waste $600 for a mistake I did not make!!!
I have all the emails from them.

I don't remember what she was wearing, how she did her hair, or really anything about her. Except that she was welcoming, and 'at my service'.I come away with the perfect fragrance for me, and my wallet. I left feeling that for the 20 minutes or so that Andi was assisting me, that i had been seen, heard, + respected. Andi did a wonderful job of representing Holt Renfrew. I just wanted to let everybody know. Andi works at Cash Register # 520. Thankyou Andi.

This seems to be a running theme with HR. Ordered jeans online at an incredible discount after watching for a sale for weeks. I never received a shipping notification so I checked to see if my credit card was charged which it wasn’t. I finally check the status on their website and it says the order was canceled. I do a TON on online shopping and have never experienced this before. Why am I able to even put out of stock items in my cart? My guess is that someone who has bigger fish to fry wanted them and got them instead.

Walked into the store and was clearly viewed as the ‘wrong’ sort of customer. That is not well or expensively enough dressed. I could actually have afforded anything in the store but could not get service or even a response from the sales clerks. I was there to buy a gift for my granddaughter (with her in tow) so it was doubly embarrassing. To read in this morning’s paper that Sebastian Picardo thinks the store is welcoming to everyone was laughable. I will never darken their door again and have advised my friends and family to do the same.

Money scam. Placed an order online tonight for a Mackage jacket. The transaction didn't go through howwver my credit card got charged. I tried another card and the second also got charged - no order confirmation
Calling them this morning - technical issues with payment and the jacket I ordered is no longer available.
No customer care, no help, no offer to replace with similar jacket. Nothing… a luxury department store lol, H&M is much better

Just the worst. Bought 2 shirts online. A few days later, 1 was cancelled, a few days after that the other was cancelled. A couple of days later the shirts were available again at a higher price. Called, emailed MANY times etc., finally got the original order through. A few days later order cancelled again. Hours wasted; NEVER will I shop here again.