Holt Renfrew Reviews 

Purchased an item, after two weeks there was no update so I emailed them. Took them 2 days to reply to me saying that they are "working hard to give me an update". A day later they told me that they cannot fulfill the order. When I replied back, I got an autoreply that their mail box is full.

Purchased a pair of sunglasses when it was in stock, and was emailed 5 days later it was out of stock and my order has been canceled. When I contacted customer service they were really nice about it. Decided to give them a second chance and purchased a different pair, after waiting a week, my order was once again canceled. What doesnt make sense to me is why would you list something on your website when you don’t even have it! I was casually browsing this morning and found that the sunglasses I originally purchased were back in stock. I purchased them again and contacted customer service. They told me that my order has been sent to the store and that they will process it. I was also told that during the time of my purchase, 2 stores had stock. Third times a charm.

EDIT:
Received an email after two weeks saying that my item has been canceled. Did they sell my item to someone else? At this point I’m really disappointed with Holt’s service.

Ordered two pairs of shoes, they canceled first order in few days saying it’s out of stoke, while it was still available online. Then I had to wait 8 days for them just to confirm that they received the second order. Very slow replies to my emails and no clear answer what happened to my orders. Wouldn’t shop again.

I ordered a pair of Comme Des Garçons Converse a while back, it was lovely, very fast shipping about 2 days. There was no damage done to the box and shoes were a perfect fit. I would definitely buy from there again!