I have been using Holts for over 20 years and they never fail, my recent piece was for my wife's 60th, a natural pink diamond, that was affordable and work with the design I had in mind, Alicja's pat... See more
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Review summary
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Caitlin was incredible in helping us find the perfect ring. Before our appointment, she curated a selection of stunning diamonds for us to view. I’ve realised that seeing the stones in person is ess... See more
Company replied
Holts have been fabulous to work with from start to finish. Understanding my requirements and budget, sourcing the best stone for me I had asked a zillion questions, dithered, emailed for clar... See more
Company replied
The levels of patience and expertise made the process of choosing an engagement ring exactly what I'd hoped for. Holts carefully listened and acted on my preferences but added valuable and appropriate... See more
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Company details
Written by the company
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Contact info
1st Floor, 39 Greville Street, EC1N 8PJ, London, United Kingdom
- 02074055286
- info@holtsgems.com
- holtsgems.com
5.0
Excellent
241 reviews
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Great, custom service
Great, custom service. Simei took my 'inspiration' list from my partner, talked me through all the different options and what to look out for and then showed me a large range of different options.
Over the session we narrowed it down to the ring I ordered. I didn't feel pressured to make a purchase at all and it was very enjoyable.
The ring was produced ahead of the estimated window, in time for me to pick up before a holiday and it went down wonderfully. I look forward to coming back when it comes to wedding rings.
July 31, 2025
Reply from Holts Gems
Dear Richard,
Thank you so much for sharing your experience! We're delighted to hear that Simei was able to guide you through the options and make the process enjoyable and pressure-free. It’s wonderful that your ring was ready ahead of schedule and that it went down so well – moments like these are exactly why we love what we do. We look forward to welcoming you back when it’s time to choose your wedding rings!
Kind Regards,
Madeline
Holts Gems Team
Reply from Holts Gems
Dear Angus,
Thank you so much for your recommendation! We really appreciate your support and are delighted you had a great experience with us.
Kind Regards,
Madeline
Holts Gems Team
Great service, amazing ring!!
On purchasing my ring I received an email to explain there had been a mistake on the website and that it somehow added 50% off to my total... they still honoured the price and I received it within 24 hours of ordering.. what a beautiful ring it was too!! Totally recommend these guys
July 30, 2025
Unprompted review
Reply from Holts Gems
Dear Daryl,
Thank you so much for your lovely review! We’re so pleased to hear you’re happy with both your ring and the service you received. Honouring our commitments and ensuring our customers are delighted is so important to us, so it’s wonderful to know this made a difference for you. We’re delighted you love your ring and truly appreciate your recommendation!
Kind Regards,
Madeline
Holts Gems Team
Alicja was so helpful and we felt that we could trust in her experience and guidance !
Alicja was a pleasure to deal with, she gave us lots of guidance and we felt that we could trust in her experience - I am absolutely delighted with my beautiful ring and we would wholeheartedly recommend Holts Gems and especially Alicja !
July 9, 2025
Reply from Holts Gems
Dear Sarah,
Thank you so much for your kind words! We're thrilled to hear how happy you are with your ring and your experience at Holts Gems. Alicja will be over the moon to know her guidance and expertise made such a positive impact – she takes great pride in helping bring each piece to life. We truly appreciate your wholehearted recommendation and hope to welcome you back in the future!
Kind Regards,
Madeline
Holts Gems Team
Had an amazing experience at Holts…
Had an amazing experience at Holts Gems. My fiancé and I got our wedding rings from there and couldn’t be happier. We both chose to go with bespoke wedding bands and they really helped our vision come to life. May was amazing in helping us decide what we wanted and Amy was also brilliant when we came to collect. They both made the experience so special
June 7, 2025
Unprompted review
Reply from Holts Gems
Dear Zhara,
Thank you so much for your wonderful review! We're delighted to hear that you and your fiancé had such a special experience with us. It was a pleasure helping bring your bespoke wedding bands to life, and both May and Amy will be so happy to know they made the process memorable for you. We're honoured to have played a part in such an important moment and wish you both all the happiness in your journey ahead!
Best Regards,
Madeline
Holts Gems Team
Excellent experience
I had an excellent experience with Holts. I found them to be honest, knowledgable, accommodating and extremely helpful throughout. At all times I felt like I had the help and advice I needed to see me through the process. Special shout-out to May who was absolutely wonderful — could not recommend more highly!
March 15, 2025
Unprompted review
Reply from Holts Gems
Dear Benjamin,
Thank you so much for your lovely review! We're so pleased to hear that your experience with Holts was such a positive one. It means a lot to know you felt supported and well-advised throughout the process. May will be especially delighted to receive your kind words. We really appreciate your recommendation and hope to welcome you back again in the future.
Kind Regards,
Madeline
Holts Gems Team
Excellent experience with Holts Gems
Excellent experience with Holts Gems. The designers were very helpful in answering all my questions and we were very happy with the ring design & value! Thank you!
May 31, 2025
Reply from Holts Gems
Dear Alex,
Thank you so much for your kind review! We're delighted to hear you had an excellent experience with us and that our designers were able to support you throughout the process. We're so pleased you’re happy with both the design and value of your ring. It was a pleasure working with you – thank you again!
Kind Regards,
Madeline
Holts Gems Team
Reply from Holts Gems
Hello,
Thank you for your kind words! We're so pleased you were happy with both the service and craftsmanship of your bespoke ring. It was a pleasure creating something special for you – many thanks again!
Best,
Madeline
Holts Gems Team
First class service : a real gem!!!
First class service and was able to show us items we hadn’t been able to find anywhere else. Very friendly and offered an excellent bespoke service. We have used holts in the pass and always are very happy with what they offer. A real gem ( it not too obvious a pun!!)
April 23, 2025
Reply from Holts Gems
Dear Phil,
Thank you for taking the time to leave such a lovely review! We're delighted to hear that you had another great experience with us and that we could help you find something truly special. It’s always a pleasure to welcome returning customers, and we’re so pleased you continue to be happy with our bespoke service. We couldn’t agree more – we do like to think of ourselves as a real gem too! We look forward to seeing you again soon.
Best Regards,
Madeline
Holts Gems Team
Such a lovely experience picking up…
Such a lovely experience picking up bespoke jewellery. Great service. Beautiful craftsmanship.
April 5, 2025
Reply from Holts Gems
Dear Caroline,
Thank you so much for your kind words! We're so pleased to hear you had a lovely experience collecting your bespoke jewellery. It means a lot to us that you appreciated the service and craftsmanship – every piece is made with care and passion. We hope you enjoy your jewellery for years to come and look forward to welcoming you back in the future!
Kind Regards,
Madeline
Holts Gems Team
Definitely recommend
Definitely recommend. Farah was brilliant. Great service - relaxed and not pushy at all. The ring is absolutely beautiful!
December 14, 2024
Reply from Holts Gems
Hello,
Thank you so much for your kind words! We're so glad to hear that you had a great experience with Farah and that you love your beautiful ring. We always aim to provide a relaxed, non-pushy environment, and we're happy that reflected in your visit. We truly appreciate your recommendation and hope to welcome you back soon!
Best Regards,
Madeline
Holts Gems Team
Reply from Holts Gems
Dear Helen,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. We strive to offer both friendly service and expert knowledge, and it's great to know we were able to serve you well.
Kind Regards,
Madeline
Holts Gems Team
Exceptional quality all round
Wow!! Absolutely thrilled with Holts Gems, especially May, who was our primary contact throughout the process! From the moment we shared our vision for the engagement ring, they went above and beyond, presenting us with a wide selection of diamonds which other places did not do. Communication was seamless, and exceptional professionalism. The final ring exceeded all expectations – stunning craftsmanship and outstanding quality, plus the price was significantly better than competitors. I wholeheartedly recommend Holt Gems to all my friends and family! Can’t wait to see May and her team for our wedding rings!!
January 28, 2025
Unprompted review
Reply from Holts Gems
Dear Jaimik,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with May and the team. It’s fantastic that we could bring your vision to life with a stunning engagement ring, and we're so glad you were happy with the craftsmanship, quality, and value. We can’t wait to work with you again on your wedding rings. Thank you for recommending us to your friends and family – we truly appreciate it!
Best Regards,
Madeline
Holts Team
Great experience
Great experience, they fast tracked my order to fit in with my schedule and were amazing. Would definitely recommend.
February 6, 2025
Reply from Holts Gems
Hi Tom,
Thank you so much for your kind words! We're thrilled to hear that we could accommodate your schedule and provide you with a great experience. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Best,
Madeline
Holts Gems team
Beautiful ring and great service
The ring Alicja made is absolutely beautiful and such a vibrant colour. I needed to get it resized and Holts Gems were so accommodating and helpful. Highly recommend :)
January 21, 2025
Unprompted review
Reply from Holts Gems
Thank you so much for your kind words! We're so happy to hear that you love the ring and its vibrant color. It was a pleasure helping with the resizing, and we’re thrilled you had a great experience with us. Your recommendation means a lot, and we look forward to helping you again in the future!
Best,
Madeline
Holts Gems Team
Amazing experience
Farah made our experience unique by making sure the ring was ready for my birthday to collect. She explained and addressed all our questions and concerns. She also advised the colour match between the gold and the ruby central stone. I couldn't recommend Holts Gems more!
January 18, 2025
Reply from Holts Gems
Dear Klaudia,
Thank you so much for your kind words! We're thrilled to hear that Farah helped make your experience special, ensuring the ring was ready in time for your birthday. We always aim to provide thoughtful advice, and it’s wonderful to know that her expertise made a difference for you. We’re so grateful for your recommendation and are delighted to have been part of this milestone. We look forward to welcoming you again in the future!
Best regards,
Madeline
Holts Gems Team
Tanzanite pendant necklace
Professional and efficient service as always from Holts. Have purchased a number of pieces of them over the years and they are always my first port of call. Alicja prepared excellently for the session and provided a number of different options as I wasn’t 100% sure what item I wanted to purchase. Great experience all round and thoroughly recommend.
December 4, 2024
Unprompted review
Reply from Holts Gems
Dear Andrew,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you continue to trust Holts for your purchases. It’s great to know that Alicja was able to help you explore your options and provide a great experience. We truly appreciate your loyalty and recommendation, and we look forward to assisting you again in the future!
Best Regards,
Madeline
Holts Team
Reply from Holts Gems
Dear Kathryn,
Thank you for your feedback! We're glad to hear you were happy with the personal service. We appreciate your support and hope to assist you again in the future.
Best Regards,
Madeline
Holts Gems Team
Very helpful team and beautiful earrings
Very helpful team and beautiful earrings
January 3, 2025
Unprompted review
Reply from Holts Gems
Dear Letty,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Holts Gems and love the earrings. We truly appreciate your support and hope to serve you again soon!
Kind Regards,
Madeline
Holts Team
I have been going to Holts for 2 decades
I have been going to Holts for 2 decades, and have consistently found them to provide an exceptional and very personal service. I have purchased pieces from them, of exquisite taste; I have had repairs done; and I have had jewellery designed by them. Their gems are beautiful, their designers create just the right piece according to your wishes, and the workmanship is superb. When leaving your precious items for repair, you can rest assured that they are in safe, professional and totally reliable hands. They are also very friendly and a pleasure to deal with. Highly recommend.
December 23, 2024
Unprompted review
Reply from Holts Gems
Dear Susan,
Thank you so much for your kind and heartfelt review! We are incredibly grateful for your continued trust in Holts Gems over the past two decades. It’s wonderful to hear that you’ve had such positive experiences with us, whether it’s purchasing pieces, having jewellery repairs done, or working with our designers to create something unique just for you.
We’re thrilled that you appreciate the quality of our gems, craftsmanship, and the personal service we strive to provide. Knowing that you feel your precious items are in safe hands means the world to us, and we’re so glad that our team’s expertise and friendly approach have made a lasting impression.
Your recommendation is truly appreciated, and we look forward to continuing to serve you for many more years to come.
Warmest regards,
Madeline
Holts Gems Team
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