Home Depot Reviews 

Home Depot appliance order no. 0236414250. I Received a message to say delivery would be between 0800 and 1200 on Friday 18th October. I remained at the property throughout this time. No delivery arrived and no message was sent to say why. I received another message to say delivery would be between 0800 and 1200 on the 24th, my partner was at the property throughout this time. At 10.53 I received a call to say it would be there in 30 minutes. At 10.59 I received a call to say they would be there in two minutes. At 11.03 I received a call to say they were at the property. They were not at the property. They became rude and left wherever it was that they were. Delivery partner was GO.

I ordered a Genie garage door opener online from Home Depot on 8/8/2024 and paid the extra $99 to have it installed. The delivery time was fast and I got the order the next day on 8/9/2024. The order and delivery was great. The problem is trying to hunt down the installer. The installer never reached out to me within the specified timeframe so I had to call Home Depot and to locate my installer. I was told to contact Overhead Door Corp to get the contact info for the installer. Once I got the name of the installer I called to set up the appointment. The installer said he was too busy to set up an appointment while on the phone with him and said he'll call me next Monday. This was last week and I never heard back. I got ghosted. Now I have to try and get a refund from Home Depot for the installation fee and call Angie's list to find a garage door installer in my area. This is frustrating to say the least.

My 15 yo portable air con unit died and I ordered a replacement from Home Depot on July 10th. The delivery date was between July 13th and 17th. I got confirmation of my order and confirmation of shipping, listing delivery by the 17th. Yesterday I got an email saying it was still on its way but running late…no info on a new date. Not even a tracking number, making it look like it was never shipped. The item showed as in stock, both when I ordered it and today when I checked. I called today and was told that it was never shipped….despite being in stock! This item, in fact, NO portable units were available in store so I couldn’t just go pick one up. The rep was very nice and spent a good 45 min tracking the issue down but could only offer a refund…which will take 3 to 5 days to be refunded to my gift card. I was told to order it again….and delivery would take 7 more days…so far it’s 10 in total to reorder. No expedited shipping, not even as a courtesy for their muck up. Just kinda oh well…tough luck. I am a senior and have an autoimmune disease and this heat and humidity makes it much, much worse. Home Depot is the WORST!! NEVER ordering something like this from them again! And when I first tried to call, they offered a text option instead as it would be quicker…so I tried that. Got the text, typed my order number and asked for a status update. After taking the time to give them all the info…I get a response “I can assist with all your questions…but first, are you chatting about an order you’ve already placed”!!!!!! AUUUUGGGGHHHH!!!!!!
Needless to say, I ordered my new air con from AMAZON. 60$ cheaper, bigger BTU and will be here on the 12st!!

Home Depot home delivery service is brilliant, reliable and consistent. Same same day items deliver for only $8.99. Other large pallet type products same day or next day $79.00. HD new in house freight delivery service is excellent. But, the "store loaders" have no respect for the products or the customers. Bags of anything are thrown on pallets and break open often. No supervision by the store. Drivers are embarrassed.

Shopped online - trying to use Visa Debit gift cards. Transaction did not process online- prompted to call Customer service. Customer service told me to go to a store to make the purchase, Store associates could not make purchase, manager said she was busy, told me to call customer service. Needless to say I am not willing to shop in a place where associates are not trained. Easier and better places to shop.

I ordered a hedge trimmer online to be delivered at my local Home Depot store. It did not arrive on the date I was told and I kept getting different arrival dates thereafter. I finally went to the store after my account said it was at the store. The clerk told me it wasn't there. He went and looked in the backroom and it WAS there! Very poor customer service this time around. I've ordered online before with no problems but not this time, sadly.

Was shopping for a RYOBI Polesaw. Website showed four in stock at my local store. A little disappointed that there were none on the floor, all four were high up on a shelf out of reach. Found an employee to pull one down for me. He wished me a good day and was very friendly.

Absolutely the the worse Customer Service. We order a refrigerator 6 weeks ago it was on back order so willing to wait. We van paid for it!!
Seen it was available after 4 weeks but would have to rewrite the order so we waited. 3 days getting notices on delivery. The day we were number 4 on the list (am) by Friday 1 pm we were next. We watched and emptied out our refrigerator which was going to my grand daughter. We were now number 1…yippie we are ready doors open and everything in place. Next message was they were at our house…I looked outside and no truck in sight…looked and waited but no one here. 10 mins later “can’t deliver call an 800 number”. Seriously we were seating outside but no one showed up. Un benouced to us they decided not to deliver. Talked to several CSR’s and waited on hold along time…several times…to determined they called our FL number, which told them to call our cell number but they did not. I am livid and will not promote HD any time soon. The store manage, CSR for deliveries and a few people in between we’re not help…they do not care about their customers…bottom line. Same song and dance from each…very sad group and if HD want to keep their customers they
Need to understand and actually let their customers feel like they are valued!

Same Ole crap when trying to use veterans benefit...gotta sign up on line.. BS...Go to Lowes...these guys are a-holes

I bought a window air conditioner that was the wrong size. Returning it was a simple and quick process. Next, Erick helped me get someone to help me find a plumbing expert who could go over the store selections for what I needed. Juan Carlos looked over everything and finally decided we would have to go online to order the best unit. He went over the online process right there in the store. I left feeling grateful for the help I received. This isn’t the first time I have had to go to Home Depot for plumbing needs. I recently bought two toilets and a water heater. Great customer service!

Customer service with-out the customer or the service. I will be cancelling my card asap. This employee clearly wasn't trained and the adult in the room doesn't want too do it. This location on Boston Rd. Springfield Ma. is in need of complete retraining.

I have over looked bad service, bad delivery, and unhelpful managers who make excuses why they cant help you with an incorrect order of appliances. But to mess with the military discount and make it so difficult and invasive. Home depot what are you doing to our military people.? You can verify military service with a military ID or on the drivers license. Stop allowing your corporate greed to influence you and honor our vets. !!!

Home depot does not care about you getting your order. On top of that they hire the worst delivery company! FEDEX!!!! I have decided to cancel my order and get my money back. Fedex has my order in Lowell Arkansas which is 10 minutes away. They just delayed my order after going out for delivery this morning. I don't get it. Obviously they do not care about their reputation. My advice to anyone ordering from Home Depot, DON'T!!!!! THEY STINK.

...I'm at the Rio Rancho NM quite often for this and that, and other than jacking up prices under cover of Covid, it's usually a good experience...EXCEPT...1) too many customers/contractors walking around without masks--Hello?, I'm an old dude, you trying to kill me?, 2) forget the veteran's discount, it's been made too complicated...

Solid Customer Service and the lockers are a nice touch. Easy to pick up orders.

So i do side jobs all the time in home improvement, i just have alot of time at home and get to mess with things so people come to me with certain requests at times that theyre willing to pay for.

Almost every time one of these projects comes my way Ill head down to home depot. Its really a saviour when it comes to getting things done with the right stuff.

I cant say im too big of a fan of the website, but I dont mind the drive down to home depot as its only about 6 minutes away.

I went to Home Depot to-day, the first time in many months. They had a huge (more than 40 latex balloon) display. My sister has a severe latex allergy (often happens to ICU nurses). I brought this to the attention of 2 employees that this display was life threatening to many people and would they tell the manager. Neither person seemed too concerned, so when I returned home, I went on line to chat with someone. After the chat could not answer my question, they referred me to the helpful representative that would be with me momentarily, over 2 hours later, I am still waiting to speak to a live body. (It did not happen). Then I phoned their 1=800 number and had to wait for 3/4 of an hour to speak to a live representative. The gal I spoke to was very pleasant, took all the information and was going to contact the store. I gave her my phone number and my e-mail address for someone to get back to me with their solution. NO RESPONSE YET. My comment to both the chat line, and the gal on the phone was, "I would be extremely annoyed if my sister died as a result of an anaphalactic shock from a visit to Home Depot." I suggested they use mylar balloons in their display as they would not affect the latex allergic people. I sincerely hope HOME DEPOT head office will pay attention and remove all latex balloons from their stores.

I worked for Home Depot. Was hired on as a “seasonal employee.” Could go on from there but won’t.
I purchase items, STILL, from HD.
Why can’t I rate my product reviews

i like their selections and go back often

A joke, non-existent customer support. You email them, no response. Order is missing, never delivered. You call them they say email. Endless loop-hole with only Spanish speakers, so you are in the abyss. Homedepot.com.mx should be ashamed of itself.