Home Surveying Reviews 

166
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being extremely helpful, punctual, and easy to communicate with throughout the entire process. People also appreciate the fast turnaround times and very reasonable prices, mentioning that detailed inspection findings arrive promptly. Many consumers state that the guidance provided helped them make informed decisions and successfully negotiate property prices. Some reviewers were not happy with occasional delays in receiving their final documents or experienced issues regarding valuation accuracy and communication. A few individuals felt that the service did not meet expectations given the cost involved.

What people talk about most

Service

Customers had positive experiences with service, describing it as efficient, professional, and very thorough.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, approachable,... See more

Response time

Users describe positive interactions with response time, highlighting impressive speed and efficient... See more

Price

Reviewers highlight positive aspects of price, noting that surveys are very reasonably priced and... See more

User experience

People report positive experiences with user experience, finding the overall process quick and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was pleased that the survey was done quickly .the results were back within just a few days . The survey was more in depth than expected. It picked up a few things that I hadn't realised , it's ma... See more

Rated 5 out of 5 stars

We began by speaking with Hayley who was excellent and quickly arranged a survey on the property we were looking to buy. The surveyor Scott Dowthwaite was also excellent. The survey was very thorough,... See more

Rated 5 out of 5 stars

Chris M was assigned surveyor for our new property and we couldn’t be more pleased with his professionalism. We received a call on the morning of the survey and then a call afterwards too. In the call... See more

Rated 5 out of 5 stars

Very easy first contact through email and I was given a date for the survey within a week. Rachel Johansson was the lady that did the survey and she was very polite and professional. Rachel message... See more


Company details

  1. Chartered Surveyor

Written by the company

A property survey should be a priority when purchasing or selling a home. Home Surveying is a Royal Institution of Chartered Surveyors (RICS) regulated service offering comprehensive property survey services with a customer-first approach.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(166)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Almost 5 stars

Would have been 5 stars had the original survey not been cancelled without my knowledge .Survey was rearranged and comprehensive level 2 report received within 24 hours. Would still recommend.

March 27, 2024
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Rated 5 out of 5 stars

Would Recommend

Great friendly service. Report was received promptly and very comprehensive and well written.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend! We received our report back the same day of the survey- very detailed and comprehensive. The process was super easy and quick! Great service, thank you.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick in undertaking and providing tge completed survey.
The level 2 survey was very comprehensive, and helped us in deciding whether to proceed with purchase or not and ensuring we knew beforehand any issues that needed addressing I highly recommend using home surveys and although I do not want to move house again, would use them if I did.

March 18, 2024
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Rated 5 out of 5 stars

RICS Level 2

Harry produced a very comprehensive and clear report.
He made a point of discussing what I considered to be important or necessary before commencing work.
Contact was made before and after visit.
Perhaps one criticism is that the survey was for my use as a seller but the report was set out for a potential buyer. It would be useful if the company could produce a basic template for sellers and buyer. This would make more personalised.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

All went as planned

All went as planned. Managed to get us in sooner than expected.
After careful questions answered promptly too.

March 14, 2024
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Rated 5 out of 5 stars

Excellent and thorough.

Rachel has produced a very detailed, useful and thorough survey which I can refer to for any future issues with the property. Also she gave me a courtesy call on the day to see if I had any particular concerns. Her work is definitely 5 star - however, there was one glitch that wasn't her fault!
I was slightly alarmed to get an automated text the day before the survey, saying it had already taken place, but a quick phone call, promptly answered, sorted that out. Staff communication was excellent, courteous and helpful - only the automated system had a glitch!

March 5, 2024
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Rated 1 out of 5 stars

Please read all reviews before…

Please read all reviews before considering this awful company, not just the five stars. Missed very basic faults which have left me with huge bills running into thousands of pounds to fix

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

brilliant

Becky was incredibly fast at replying and got me exactly what I needed, I sent off lots of questions and she always responded thoroughly. Abby was a brilliant surveyor, very polite, quick but not rushed and just lovely to chat to. Thanks

February 12, 2024
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Rated 5 out of 5 stars

Great service would use again

Used this company twice now and would again. Great communication, so fast, good price, thorough survey we were very pleased. Abby even called us on her way to the property to ask if there was anything specific we wanted her to take a good look at

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service .... Incompetent and Arrogant

Took a payment on the 13/02 and sent me an email "Thank you we have received your payment. Your report will be sent directly to yourself in a PDF format via email"

Then a surveyor contacted me on 16/02 stating he will be conducting a RICS survey for the property

Its 26/02 and still no sign of any Report. On contacting them they said that "You have not signed the Terms & Conditions". Not sure why anyone will make a payment without signing a T&C if it was needed. I was never sent any Terms & Conditions to sign

Neither they send me any Terms and Conditions and they insist its in the Junk folder when its not. Not sure a) Why was the T&C not sent prior to taking the payment b) Why the T&C cannot be resent

Still no Report might have to write-off the Time & Money wasted and go to a proper company who can provide a descent service.

February 26, 2024
Unprompted review

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