Cogeco Connexion Reviews 

The loyalty staff I dealt with on the phone (Rushika and Karen) were very professional and kind. The man who came out to install (I don't remember his name--sorry!) was also excellent.

I suggest you go back and read final statement on the survey,and let me know your thoughts before i give my experience report.

Promotion ended, was not informed. Call up and everything went great they agreed to give me a new Promotion and correct the last two months billing to reflex the new Promotion because I was not informed of the changes. Now get the bill nothing is corrected and they tell me that they would not agree to those terms. Sit on the phone for 1 hour. Wait for a supervisor. Then told she's gone for the day and try again tomorrow! WTF

My internet connection is always lost. What am I paying for?
Sick and tired of wasting my time and money on this nonsense.

I was forced to change from my Tivo system to the new epico system. I was told that everyone was being migrated over to epico which is not true I read that as long at your TiVo box is still working you can keep it. Cogeco stopped my Tivo for no reason as it was working fine. Thus new epico system I have had nothing both problems with it.
It glitches constantly, it needs to be restarted all the time, it freezes, it doesn't record shows when it should, the list goes on and on.
If you can avoid getting epico I would strongly suggest it

As the title says, I've experienced intermittent crashes on both hardwired and wifi devices. And prolonged periods where I get less than 100mbps download speed. Have had these issues since sign up, but have been much worse since the outage this week. I'm awaiting a response from their customer service department, but extremely dissatisfied so far.

It is impossible to contact a customer service representative to discuss an issue, as their offices are closed on weekends. This exemplifies poor customer service, especially considering the high charges for their inadequate service.

The rep Sandra was so very professional and also very respectable. She was also nice and fun to speak with. I have never had a bad experience when i chat with any rep. Sandra helped me through everything we needed done. What a wonderful experience this was.

I recently posted a review respecting both the system and the customer service of Cogeco. The pre-prepared disingenuous response did not even address the concerns in my review. If they cannot take the time to read the complaint, then why bother with reviews.

I liked the fact that the agent took his time with me. Very patient. No rushing.

I seldom write reviews and when I do it is almost always because I am upset at being taken advantage of by some company or other. I notice that Cogeco has a rating of 3.5 stars and I have given them 5 stars for one reason: customer service. I have been with Cogeco for many years after trying three other providers, two of which screwed me royally and the other one just hadn't made the investment in direct help with technical issues. Now I know that I can access cheaper internet elsewhere, and cheaper is good unless something goes wrong. If you are a tech-savvy person, then one of the budget providers is likely just the thing for you. Most (if not all) of the other cable providers seem to view customer service as an expense, whereas Cogeco seems to see it as an investment. As far as I can tell, Cogeco is the only company that responds to negative reviews on Trustpilot.

Excellent technician and service

Can't believe how knowledgeable the technician was he was so relaxed and you can obviously tell enjoyed his job all my years I've never had a technician so nice it was amazing showed me how to use it and best of all I met a new friend

Internet goes out frequently, preventing important tournament experience from happening. Very bad website, worse customer experience.

Terrible Automation when you call. Too long of hold times to speak to someone. Hard to understand some customer service representatives accents and too many outages to deal with

The staff member Madison was extremely helpfull!

Recently our tv reception has been horrible to the point we cannot watch low or HD channels due to pixelation. We had a tech come on June 26th he repaired a small portion of outdoor wiring. Problem remained so a 2nd tech came the following week and removed a splitter and said he was putting in a requisition to have workmen come to check the cable line across the road from our home. They were slated to come on Saturday July 11th between 1 and 5 and called us the day before to confirm someone would be home. By 4 o'clock that Saturday I called them as no one had arrived only to be told that Cogeco had re-scheduled the appointment for July 14th (which is tomorrow). No one notified us about the change. Waiting to see if they even show up. PS we missed a friends funeral on that Saturday waiting for Cogeco's technicians. May be time for a change.

I always get hit with a cancellation fee even after years of service. Seems like you have to cancel on the exact day your promotion period ends or you pay 150 dollars. I specifically asked if there was still a cancellation fee when I signed up and they said there was not but after the initial 2 years I started another promotion that included the cancellation fee but they didn’t tell me. Sneaky and unfair.

If I could give them zero stars i would. Their products don't work. The internet constantly stalls and spins. They also lie about prices and practice bait and switch. When you challenge them the conveniently can't find the call. Run as far away as you can. They replied to go on social media. I don't have social media so i guess I can't make a case? They have terrible service and products are bad.