Homecarechairs Reviews 

216
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I wish I had found this site first. I would have been warned. I ordered a chair on 30th June. So far no chair, no asked for refund. Constantly no reply from customer service except once. Thank goodne... See more

Rated 1 out of 5 stars

Awful company. My uncle ordered a chair but unfortunately passed away before it was delivered. I contacted them and they quickly stopped the delivery so they still have the chair. I have been promised... See more

Rated 5 out of 5 stars

High quality, comfortable chair which assists frail elderly person to move more easily from sit to stand. Good range of design options on sizing and also on being able to select pressure relief cu... See more

Rated 1 out of 5 stars

Would give zero but can’t! Ordered a chair for my sister and Rebecca and Lesley could not have been more helpful. When it arrived, the chair wasn’t suitable and they readily agreed to collect it back... See more

Company details

  1. Furniture Store
  2. Mobility Equipment Supplier

Information provided by various external sources

Orthopaedic chairs | Adult high chairs | Disability and Care chairs | We manufacture and supply directly to you. Vat free | Fast delivery


Contact info

2.9

Average

TrustScore 3 out of 5

216 reviews

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2.9

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(216)

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Rated 5 out of 5 stars

Superb chair at a good price

I was overjoyed by the chair. The quality was superb. The fabric I chose was true to the sample online. I was worried that I would get a bariatric chair of the price that would meet my needs. How wrong I was! It was perfect. Great lumber support, comfy cushion to sit on and a well upholstered chair. I ordered an extra cushion in case it wasn’t the right height or soft enough for me to sit on. Wow! I have severe lymphodema, arthiritis, ulcers that are in the wrong place, if you get my meaning. How grateful I am. It arrived promptly, and the relief I have had can be measured by the smile on my face. You couldn’t choose better if you want a good chair.

October 15, 2020
Rated 5 out of 5 stars

I am delighted with my sturdy new chair…

I am delighted with my sturdy new chair with skis which makes it much easier for me to manoeuvre myself up to the dining table. I worked in residential care for many years so knew of the advantages of these chairs for those like me with mobility problems. But I was drawing a blank at finding a company which could deliver just one chair to a domestic address, and then I came across Homecarechairs and my problem was solved. The wide choice of colour for the wood and upholstery was an added bonus. Delivery was also very good - the delivery driver carried it in for me.

October 13, 2020
Rated 5 out of 5 stars

I really recommend Homecare chairs

I really recommend Homecare chairs, the customer service was amazing. My partner required a full hip replacement and I had no idea where to start looking for a chair that would suit his needs. I called the company and they spoke me through what could be the best choice for my partner, and where happy to make amendments just after I placed my order. The only downside is I didn’t get a dispatch email but one call to the number on the emails confirmed when I should be receiving the chair- bang on the 2 week timeframe!

The chair itself is lovely and sturdy, it fits in with the rest of our furniture. I was worried it would look like a ‘nursing home/ hospital chair’ but it’s stylish, high quality and most importantly very comfortable for my partner. Couldn’t recommend this company enough

October 13, 2020
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Rated 5 out of 5 stars

An all round excellent service

Highly recommended.

The website was easy to use. We were kept well informed on the progress of our order. Delivery went smoothly - the delivery men were polite and helpful making sure that our new chairs were placed as we wanted. The chairs are comfortable and great quality - excellent value.

October 13, 2020
Rated 5 out of 5 stars

I was a bit nervous about ordering a…

I was a bit nervous about ordering a chair online without having the opportunity to try it first as it was for my elderly mother. However, I was delighted that it arrived promptly and was so well made. My mother loves her new chair which is well designed and so comfortable. Tremendous value for money and fits well in our living room, I chose a wing back style with Queen Anne legs and I was impressed at the range of colours and fabrics. I would certainly buy more furniture from Homecarechairs.

October 13, 2020
Rated 4 out of 5 stars

Overall very happy

The chair is very good - it provides good support and easy to get up from. Good value for money. It fits in well with other funiture on the room.

October 2, 2020
Unprompted review
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Rated 5 out of 5 stars

Orthopaedic

The order was easy to complete and the chair was exactly as I ordered when it arrived. Delivery was prompt and within the estimated time. The chair looks good and is wonderfully comfortable.

October 2, 2020
Unprompted review
Rated 1 out of 5 stars

Bad Customer Service

Had to ring to chase delivery, given a delivery date, took time off work, waited in for the day and no sign of chair!. Phoned to be told that delivery had been changed to a different day, received no communication from Homecarechairs advising me of this! When chair was finally delivered additional cushion that was ordered was missing on the delivery, phoned to inform them of the missing cushion to be told that it would be sent out by courier and i would receive it the next working day, a week later no sign of additional cushion that had been ordered and paid for! had to ring once again to chase and find out where it was, i have now finally received the additional cushion. Customer service very poor, wont be purchasing from them again!

October 1, 2020
Unprompted review
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Reply from Homecarechairs

Sorry you were disappointed with our service, we did not perform to our usual high standards. Its not an excuse but the reason behind this was we had key people in management positions and production staff in isolation leaving our remaining resources overstretched. Trying to draw some positive from this we succeeded in not allowing our quality to drop and we provided a needed chair that was good value for money. Perhaps 3 stars would have been a fairer assessment.

Rated 5 out of 5 stars

Absolutely Delighted

I ordered Alisson Orthopedic chair for my elderly mother. Compared to chairs of this standard from other companies I think this one was reasonably priced. My mum is very pleased with it. It looks good and she finds it really comfortable.
The only thing though , since I have got use to quick deliveries these day, this item was not that. It took about three weeks. However when I enquired by email, Homecare Chairs responded quickly giving me the day and approximate time. The delivery man came at that time and was extremely helpful.

October 1, 2020
Unprompted review
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Rated 4 out of 5 stars

Chair 5*, website 5*, e-mail communication 1*, so 4* over all

The website was easy to use: I have High-functioning Asperger's and so need things to be a particular way; this website I could work out. The delay in construction because of social distancing requirements wasn't too long.

The chair itself is vey comfortable, even though I couldn't (obviously) test sit it before accepting it. It has been commented on by visitors that it looks nice, is solid and well-made. Thank you Home Care Chairs (smile !).

The big problem was the communication. When I received the notification that "my order had been processed", that made it sound as if they were only just beginning the process having sorted the paperwork, not "your chair is completed". I e-mailed to ask when it would be delivered, so my wife and I could arrange to be in, and had no reply.

The next day, when we were out all day on my wife's day off, we came back to find it had been left outside in the driveway (!), and our very kind, elderly neighbours had hefted this thing into our back garden. Good job a) it's a nice area, b) we have nice neighbours, c) it was warm and dry.

So, 5 stars for the chair, but only 1 star for communication / listening to the customer, thus 4 stars over all.

August 15, 2020
Unprompted review
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Reply from Homecarechairs

so sorry you were disappointed with our service. The order was changed on 29 july to processing and then on 5 august to completed. Sometimes chairs are added to runs at the last minute if they have gone through production a little quicker than expected.
We always call before hand, people do not always answer.
If we leave a chair it would have to be with a neighbours consent and in an area like yours,
I feel that most customers would rather we did this as we appreciate for some customers a higher seat chair is a need rather than a luxury.
Happy to see we scored well everywhere else and your comments have been noted.
We now Email even if a voicemail has been left

Rated 5 out of 5 stars

very pleased with the chair

very pleased with the chair. delivery was a bit slow. have just repeated the order. thanks

July 30, 2020
Unprompted review
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Reply from Homecarechairs

Thank you for your comments, some areas were not commonly visited by us until we ditched parcelforce. We now serve more areas with an extra driver so our delivery times should improve

Rated 5 out of 5 stars

Comfortable and exteremly well made chair and footstool

The website for Homecare chairs is easy to navigate, couldn't decide on material, ordered swatches (arrived within 24 hours). Ordered chair and foot stool, found the customer services very helpful. Chair and footstool well made and the attention to detail is excellent. Arrived on time, delivered by Homecare chairs. I've had my chair and footstool for two weeks, the support to your back and hips are amazing(make sure you order the right size).
Very pleased with my purchase would highly recommend.

July 26, 2020
Unprompted review
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Reply from Homecarechairs

Thank you for your kind remarks
Mark

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Rated 5 out of 5 stars

Beautiful chair

Beautiful chair. Excellent customer service and speedy delivery. I would recommend to anyone.

July 20, 2020
Unprompted review
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Reply from Homecarechairs

Thank you for your comments
Mark

Rated 4 out of 5 stars

Would have been 5 ⭐️ if it weren’t for…

Would have been 5 ⭐️ if it weren’t for the fact I had to chase the delivery date. Was told they would re send the delivery email which I never got (either the initial one nor the alleged re send)
The chair, when it arrived, was not the colour or fabric as described but mum liked it and decided to keep it
The chair itself is excellent. Mum is finding it extremely comfortable, easier to get in and out of and has less back pain since having it

July 13, 2020
Unprompted review
Rated 5 out of 5 stars

a great chair with excellent options…

a great chair with excellent options for people who need chairs to certain specifications due to ill health or disabilities. Great to be able to have it made with a pressure relieving cushion in the chair. Looks attractive in the home and not like a standard hospital chair. Easy to get VAT off for disabled. Delivered to the house and brought in and placed in correct location. District nurse was so impressed she has taken the details to recommend to other patients

July 7, 2020
Unprompted review
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Reply from Homecarechairs

Thank you for your kind remarks. We do try very hard and its nice to know the effort is worthwhile
Mark

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