Home Garden Direct Reviews 

289
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer support, noting how remarkably helpful and responsive the team is when resolving unexpected delivery or product issues. People also appreciate the impressively fast shipping times, smooth ordering processes, and durable, high-quality furniture that looks wonderful and matches online descriptions perfectly. Some reviewers were not happy with assembly difficulties, mentioning that certain screw holes were misaligned and parts were quite hard to put together properly. Additionally, a few individuals noted that occasional missing components or delayed shipments required extra patience and coordination to resolve successfully.

What people talk about most

Product

Consumers find product quality to be satisfactory, noting that items arrive as advertised and provide great... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times and... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are well built, look great, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional communication and... See more

Order

Customers had positive experiences with order, highlighting the smooth process from purchase to delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can... See more

Company replied

Rated 5 out of 5 stars

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... See more

Company replied

Rated 5 out of 5 stars

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... See more

Company replied

Rated 5 out of 5 stars

These chairs are strong and beautiful. Buying experience was easy. They arrived in two days which was brilliant. Luckily my husband is handy and put 16 legs on. The only thing was legs were pale and l... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Cane Furniture Store
  4. Furniture Manufacturer
  5. Outdoor Furniture Store

Written by the company

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(289)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

THE DELIVERY OF THE CHAIRBED WAS VERY…

THE DELIVERY OF THE CHAIRBED WAS VERY GOOD.
BUT UNFORTUNATELY THE ITEM WAS VERYPOOR QUALITY & SENT BACK. THIS WAS VERY EASY & QUICKLY DONE WITH A PHONE CALL. VERY HELPFUL AND UNDERSTANDING.

August 27, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Christine,

Thank you for your feedback, very much appreciated!

Kind regards

Rated 5 out of 5 stars

Service and delivery were excellent and…

Service and delivery were excellent and we are extremely happy with the quality of the chairs ordered. All in all very happy and would recommend this company.

August 27, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Excellent service would order from them again

So easy to order on their website & such quick delivery dinning room chairs arrived perfectly excellent service . Good quality

August 27, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Debbie,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Excellent service

Excellent service, I ordered a mirror which I opened up after quite sometime to find it was damaged. After contacting the company the service was fab no ifs and buts. They replied straight away and offered a new one in place, straight forward, helpfull and genuine great service. Would definitely purchase from them again and definitely recommend.

August 21, 2025
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your lovely feedback, we are happy that you like your new mirror.

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Brilliant customer service

I received an item with some minor damage - their customer service was impeccable, they sent me a new item free of charge, and it’s so lovely. Would definitely purchase from them again.

August 27, 2025
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi Tara,

Thank you for your lovely feedback, we are happy that you like your new purchase.

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Good company to deal with

Good Web site and ordering and delivery process all good.

July 31, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Derek,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

The furniture was sent with a few…

The furniture was sent with a few screws missing. They company sent the missing pieces within a couple of days, with no hassle at all.

Furniture is good standard, although it took a while to build.

July 16, 2025
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi Robert,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Great price and service!

Very pleased with the chair we bought from Home Garden Direct for our bedroom. Found it to be lovely quality at a reasonable price and delivered quickly. All in all happy to recommend!

June 30, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, came very well packaged.
I'm very pleased

July 3, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 1 out of 5 stars

They were unable to locate our order

They were unable to locate our order

July 3, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Giovanni,

We were able to locate your order and had a conversation about your query.

You said that you were unable to find our contact information, however as per our conversation there is a contact section on the main page where you ordered your item. There is phone number, e-mail address and also a chat option available as well.

You also called back in and confirmed what had been discussed and everything was ok.

Kind regards

Rated 5 out of 5 stars

Was slightly sceptical when I saw the…

Was slightly sceptical when I saw the price as have never ordered from here before. However, it was a fantastic purchase and easy to build!

July 3, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Hannah,

Thank you for your lovely feedback, we are happy that you like your new purchase.

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Very fast next day delivery very…

Very fast next day delivery very similar chairs to the ones i liked at john lewis but half the price. Sturdy and comfortable. Will buy again from this company

July 3, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Janette,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Great service

Great service

July 2, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Fiona,

Thank you for your feedback, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Every thing went well

Every thing went well, deserved on time, when opened we realised it was not fit for our needs. Had no problem returning the item and it was collected promptly.

June 23, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi John,

Thank you for your feedback, very much appreciated.

Kind regards

Rated 5 out of 5 stars

Fantastic product

Fantastic product. Excellent customer service - special thanks to Nick!

June 23, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Amanda,

We are so pleased that you are happy with your new purchase!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

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