Home Image Direct Reviews 2,071

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the quick processing of orders and the fast delivery of products, often arriving within a day or two. Many people appreciate the high quality of the wallpaper and the wide selection available, with products often matching descriptions and looking beautiful once installed. The ordering process is generally described as easy and efficient, with many consumers expressing their intent to use the company again. However, some customers also noted issues with product representation, mentioning that the wallpaper did not always look like the photos on the website, or that samples did not accurately reflect the pattern. A few other people also felt that customer service was unhelpful when an item was delivered to the wrong address, or experienced problems with batch numbers not matching, leading to difficulties during installation.

What people talk about most

Product

People report positive experiences with product, often praising the excellent quality and beautiful... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt delivery... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency, speed, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more

Rated 5 out of 5 stars

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I... See more

Rated 5 out of 5 stars

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will defin... See more

Rated 5 out of 5 stars

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing... See more


Company details

  1. Wallpaper Store

Written by the company

We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service. Supplied products as promised within the time promised. Good quality wallpaper was very easy to put up.

June 5, 2025
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Rated 5 out of 5 stars

Great company to buy decorating…

Great company to buy decorating supplies, wallpaper etc from, and with a large variety of designs. Items arrived promptly, well packed, and as described. Website doesn't always describe exact stock levels, so best to ring them up before ordering. I would definitely order again from this company.

June 5, 2025

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