Home Image Direct Reviews 2,070

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the beautiful and high-quality wallpapers available. Many people appreciate the excellent service, noting the quick processing of orders and the very fast delivery, often arriving within 24-48 hours. Reviewers frequently mention the wide selection of wallpapers and the good value for money. However, some customers experienced issues with sample orders, reporting that samples were either not received or were too small to properly assess the pattern. A few people also felt that the actual wallpaper did not match the appearance on the website. There were also isolated incidents where customers received incorrect batch numbers or found faults in the pattern of their ordered rolls.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the excellent quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the excellent quality... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the quick processing and delivery, with... See more

Service

Consumers find service to be positive, with many praising the speedy and efficient service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more

Rated 5 out of 5 stars

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I... See more

Rated 5 out of 5 stars

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will defin... See more

Rated 5 out of 5 stars

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing... See more


Company details

  1. Wallpaper Store

Written by the company

We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Avoid Kazmi/Shah — Cowboy Builder, Ruined My Home!

Home Image is a very reputable business with great staff. Unfortunately, this issue wasn’t directly with them, but rather with someone they referred to me for some work at my house, including coving, painting, and tiling.

To be fair, the tiler they recommended did an outstanding job — I couldn’t be happier with the tiling. However, the person who handled the painting and coving, who goes by the name 'Kazmi' or 'Shah', was absolutely awful. A total cowboy.

The quality of his work was shocking. It took him three separate visits to try and fix the mess he made, and even now it’s still not properly sorted. I paid him a substantial amount, yet he ruined my walls and damaged my floorboards.

To make matters worse, after I pointed out the issues, his attitude completely changed. He became rude and dismissive, whereas before taking my money he was polite and accommodating.

Honestly, the painting and coving job was an absolute disaster.

July 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service, quick delivery!

We received our order very quickly in time for our decorator.
The service we have received with a query has been excellent and I would recommend Home Image Direct. We will be using them again in the future.

June 30, 2025
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Rated 5 out of 5 stars

Great product

The website description was very clear and ordering was simple. Shipping was quick and the product quality is fabulous and very forgiving!

June 16, 2025

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