Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process... See more
Company replied
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and re... See more
Company replied
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more
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Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.9
Excellent
5K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
I dealt with Rachel Harvey today via phonecall and had a very positive experience. I found her to be very helpful, informative and understanding with the questions I had and able to answer these in a way I understood. I look forward to dealing with her again.
April 15, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. I’m delighted to hear that Rachel was helpful, informative and understanding, and that she was able to answer your questions clearly. We’re glad the call was such a positive one, and we look forward to assisting you again in the future.
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Searching for a comprehensive policy ...
Searching for a comprehensive policy for my tenancy to include pet cover I found the Homelet policy offering fitted the bill exactly. The agent, Adam was very polite and thorough in ensuring the policy met my needs answering all my queries clearly. Would recommend.
April 15, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re delighted to hear that the policy met your needs and that Adam provided polite, thorough and clear support throughout. We really appreciate your recommendation.
Homelet renewal by phone
Rachel Harvey phoned up to see if I wanted to renew my insurance with Homelet. she was personable and professional and led me through the process of renewing my insurance.
April 14, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. I’m so pleased to hear that Rachel was both personable and professional, and that she guided you smoothly through the renewal process. We really appreciate you taking the time to leave a review.
The person on the phone was very helpful
The person on the phone was very helpful
April 14, 2026
Unprompted review
Good company to use
I’ve used this company for the past 6 years, and have been very happy with their quotes and service. My renewal today was handled by Rachel Harvey, who was friendly and helpful.
April 13, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. It’s great to hear that the person you spoke with was very helpful. We really appreciate you taking the time to share your experience.
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Reply from HomeLet
Thank you for your review. We’re pleased to hear you received very good service. Your feedback is appreciated, and we’re always here if you need any further support in the future.
Great service from the team
Great service from the team. Victoria was helpful, professional and patient with me throughout the process
April 9, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that you received great service from the team and that Victoria was helpful, professional and patient throughout the process. Your kind words are truly appreciated, and we’re always here if you need any further support in the future.
Adam was very helpful and patience in…
Adam was very helpful and patience in communicating with me over choosing the best deal. Thank you.
April 9, 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re pleased to hear that Adam was helpful and patient while supporting you in choosing the best deal. Your feedback is greatly appreciated, and we’re always here if you need any further assistance in the future.
Efficient Handling of HomeLet Insurance Application
The HomeLet insurance application was handled efficiently by Valentin Valeanu. Communication was clear and timely, and the process was smooth from start to finish. Overall, a professional and reliable service.
April 9, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your feedback. We’re delighted to hear that your HomeLet insurance application was handled efficiently and that Valentin provided clear, timely communication throughout.
We’re pleased the process felt smooth from start to finish, and we truly appreciate your kind words. If you need any further support in the future, we’re always here to help.
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I had a great experience with Home Let
I had a great experience with Home Let. Connor Smith was extremely kind, professional, and helpful throughout the process. He took the time to clearly present all the insurance options available and explained everything in a way that was easy to understand. Connor made sure I had all the details I needed and helped me choose the option that was right for me without any pressure. His support and clear communication made the whole experience smooth and stress-free. I really appreciate his excellent customer service and would highly recommend Home Let.
April 8, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you had a great experience with HomeLet and that Connor provided such kind, professional and helpful support throughout. It’s wonderful to know he explained all the options clearly and helped you choose the right cover without any pressure.
We’re really pleased the process felt smooth and stress‑free for you. Your recommendation means a lot, and we’re always here if you need any further assistance in the future.
The advisor who has handled my call is…
The advisor who has handled my call is very polite, friendly and helpful
April 8, 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re pleased to hear that your advisor provided a polite, friendly and helpful service during your call. Your feedback is greatly appreciated, and we’re always here if you need any further support.
Adam was very helpful with everything…
Adam was very helpful with everything he said
April 7, 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re pleased to hear that Adam was able to help and that you had a positive experience. Your feedback is appreciated, and we’re always here if you need any further support.
Valentin V
Valentin V , really took his time to explain the policies for me. I was really convinced with his professionalism.
April 7, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re delighted to hear that Valentin took the time to explain everything clearly and that his professionalism made such a positive impression.
We truly appreciate your review and are always here to help whenever you need support.
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Best Rent Guarantee Service !
This company is very transparent, especially Rosa Johnson. She was very efficient and professional from the beginning ! Homelet is my go to for rent guarantee across all my residential properties.
April 6, 2026
Unprompted review
Reply from HomeLet
Thank you for your fantastic feedback. We’re thrilled to hear that you rate our Rent Guarantee service so highly. It’s wonderful to know that Rosa provided such transparent, efficient, and professional support from the very beginning.
We truly appreciate your trust in HomeLet and are delighted to be your go‑to provider for rent guarantee across all your residential properties. Your recommendation means a great deal to us.
Rosa was very professional yet warm.
April 2, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Rosa provided service that was both professional and warm. We truly appreciate your kind words and are glad she made your experience a positive one.
Good customer service
Enoch Biney was very helpful in the renewal of our home insurance when we moved, fair price and helpful service
September 9, 2025
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re delighted to hear that Enoch was able to support you with your home insurance renewal during your move. It’s great to know you received a fair price and helpful service throughout the process. We truly appreciate your kind words and are glad we could make things easier for you.
Excellent Service and Great Value After a Quick Call
I had a really positive experience with Homelet. After a phone conversation with Hannah Wharf, she was able to offer me a much better rate for my tenancy liability and tenant contents cover. This happened after I mentioned that I’d been offered a lower price elsewhere, and she took the time to review my quote and match it with a more competitive offer.
Anna was polite, helpful, and genuinely interested in making sure I got the best deal. I appreciate the transparency and the willingness to work with me. Overall, a smooth and reassuring experience.
Highly recommended.
April 2, 2026
Unprompted review
Reply from HomeLet
It’s wonderful to hear about your positive experience with HomeLet. We’re delighted that your conversation with Hannah led to a more competitive rate for your tenancy liability and tenant contents cover. It’s great to know she took the time to review your quote and work with you to find the best option.
We’re also pleased that you found her polite, helpful, and genuinely committed to supporting you. Transparency and customer care are incredibly important to us, so your feedback truly means a lot.
Thank you again for sharing your experience and for the recommendation. We’re glad we could make the process smooth and reassuring for you.
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Homelet Insurance
Rosa went through everything with me and it was a very easy transition.
April 1, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so glad to hear that Rosa took the time to walk you through everything and made the transition smooth and easy. We truly appreciate your feedback and are delighted she was able to support you so well.
Victoria was amazing and very…
Victoria was amazing and very knowledgeable without being pushy and also polite
April 2, 2026
Unprompted review
Reply from HomeLet
Thank you so much for your wonderful feedback. We’re delighted to hear that Victoria made your experience such a positive one. Her knowledge, professionalism, and friendly approach are qualities we’re very proud of, and it’s great to know they shone through during your visit. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Homelet Rent Guarantee Insurance
I got rent guarantee insurance from Homelet. The whole process was very efficient, the agent I dealt with Rosa Johnson was attentive and helpful. It seems a good product and arranging it was all very smooth.
April 1, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We’re delighted to hear that arranging your Rent Guarantee Insurance with HomeLet was smooth and efficient. It’s wonderful to know that Rosa Johnson provided attentive and helpful support throughout the process. We’re glad the product has made a positive impression, and we appreciate you choosing us to support your rental journey.
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