Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... See more
Company replied
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Review summary
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Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process... See more
Company replied
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and re... See more
Company replied
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more
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Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.9
Excellent
5K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HomeLet
Thank you for your feedback. We’re so pleased to hear that Adam Key was able to assist you and make setting up your policy a smooth experience. We truly appreciate you taking the time to share your positive experience with us.
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Helpful and friendly person on the phone
Helpful and friendly person on the phone
March 31, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re glad to hear you had a helpful and friendly experience over the phone. Providing supportive service is always our goal, and we appreciate you taking the time to share your positive interaction with us.
Great service by Connor Smith today on…
Great service by Connor Smith today on the call very friendly and helpful.
March 31, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that you received great service from Connor today. It’s wonderful to know he was friendly, helpful, and able to support you so well on your call. We’ll be sure to pass your kind words on to him.
Thanks again for taking the time to leave a review — we truly appreciate it.
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Rob was helpful, efficient, and professional during your interaction. We’ll be sure to pass your kind words on to him — he’ll really appreciate it.
Thanks again for taking the time to share your experience with us.
Connor smith was very helpful and very…
Connor smith was very helpful and very thorough. He made sure we understood everything and he didn’t hesitate or complain when we needed assistance in updating somethings. In fact he was very cheerful
March 30, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We’re so pleased to hear how helpful and thorough Connor was during your call. It’s great to know he made sure everything was clearly explained and supported you with updating the details you needed, all while keeping things cheerful and positive.
We’ll make sure your kind feedback is passed on to him — it will mean a lot. Thank you again for your review.
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Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Sarah was clear and helpful during your interaction. We’ll make sure your kind feedback is passed on to her — she’ll be delighted to hear it.
Thank you again for taking the time to share your experience with us.
A professional and seemless experience!
I had a seamless experience setting up my Home Insurance. Agent, Valentin clearly and concisely articulated the insurance package and associated costs which supported my decision making. I would spotlight Valentin as a highly professional agent who advocates your products and services extremely well - thank you Valentin.
March 27, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re delighted to hear that setting up your home insurance was so seamless and that Valentin provided such clear, concise guidance. It’s great to know his professionalism and ability to explain everything so effectively supported your decision-making.
We truly appreciate your kind words and will make sure Valentin receives this recognition.
Valentin was very polite and efficient…
Valentin was very polite and efficient over the phone. Small adjustment needed to be made which was explained clearly
March 27, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re pleased to hear that Valentin was polite and efficient, and that the adjustment you needed was explained clearly. We appreciate your feedback and will be sure to pass it along.
I had a great experience with Homelet
I had a great experience with Homelet, the service was efficient and professional. Valentin Valeanu covered all the relevant details and presented me all options for insurance, I’m really happy with the service.
March 27, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re delighted to hear that everything went smoothly and that you found the service both efficient and professional. It’s wonderful to know that Valentin took the time to cover all the details and present your insurance options clearly.
We truly appreciate your feedback and will make sure Valentin receives your kind words.
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Quick renewal phone call
A quick phone call to renew my tenants insurance, Connor Smith was excellent.
March 26, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re glad to hear your renewal was quick and straightforward, and it’s great to know Connor provided excellent service. We’ll be sure to pass along your kind feedback.
Lauren Locke is brilliant
Lauren Locke was brilliant on the phone, patient and respectful. Thank you for making taking out insurance so simple.
March 26, 2026
Unprompted review
Reply from HomeLet
We’re really pleased to hear that Lauren made the process so simple, and that her patience and respectful approach stood out during your call. Thank you for taking the time to leave such kind feedback. We’ll be sure to pass your comments along to her.
I wanted to insure a new home
I wanted to insure a new home, which meant they had to add my postcode to their system. Victoria called me and helped me through the process all the way to buying the insurance. She explained everything clearly, and answered all my questions. She was very friendly and even told a couple of jokes. It was a clear and fast process. Thanks Victoria!
March 26, 2026
Unprompted review
Reply from HomeLet
It’s wonderful to hear that Victoria was able to support you so clearly and helpfully while setting up insurance for your new home. Adding a new postcode can sometimes add an extra step, so we’re glad she guided you through the process smoothly and answered all your questions along the way.
We’ll be sure to pass along your kind words.
Rosa Johnson was extremely helpful
Rosa Johnson was extremely helpful, kind and concise.
Thanks Shaun Brentnall
March 26, 2026
Unprompted review
Reply from HomeLet
We’re glad to hear that Rosa provided such helpful, kind, and concise support. Thank you for taking the time to share your feedback — we’ll be sure to pass your comments along to her.
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Fantastic caller.
I had an excellent explanation and more than amazing conversation with Valentin Valeanu who walked me through every step of my process and ensured everything was clear and understandable to me. I in fact look forward to any calls or conversations to be had with him again.
March 25, 2026
Unprompted review
Reply from HomeLet
It’s fantastic to hear that Valentin provided such a clear and supportive experience, guiding you through each step and making everything easy to understand. Knowing that the conversation was not only helpful but genuinely enjoyable means a great deal.
We truly appreciate your kind words and will be sure to share this wonderful feedback with him.
Ashanti Reid is 5*
Ashanti Reid was great. She was fun to talk to and made me feel like i was in safe hands.
March 20, 2026
Unprompted review
Reply from HomeLet
We’re really pleased to hear that Ashanti made you feel so comfortable and well looked after. It’s great to know she brought both professionalism and a friendly touch to your call. Thank you for sharing your feedback — we’ll be sure to pass it along to her.
I tried to complete the payment online…
I tried to complete the payment online but got a server error. I usually don't like to call but Ashanti was great, explained everything clearly and double checked everything and was really cheerful while doing it. Great service
March 25, 2026
Unprompted review
Reply from HomeLet
We’re glad to hear that Ashanti was able to turn things around after the online error and make the process smooth and reassuring. It’s great to know she explained everything clearly, double‑checked the details, and kept things cheerful throughout. Thank you for sharing your feedback — we’ll be sure to pass it along to her.
Extremely helpful polite and smooth…
Extremely helpful polite and smooth process
March 25, 2026
Unprompted review
Reply from HomeLet
We’re really pleased to hear that everything went smoothly and that you found the process helpful, polite, and straightforward. Thank you for taking a moment to share your feedback — it’s truly appreciated.
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Review for Connor Smith
Had a chat with Connor Smith regarding a couple of details before my moving in. I was particularly glad about how detailed he was with his explanations, and how he addressed the questions I raised.
March 24, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We’re really pleased to hear that your conversation with Connor was so helpful. It’s great to know he provided clear, detailed explanations and took the time to address all of your questions before your move.
We’ll be sure to pass your kind feedback on to Connor — it will mean a lot to him.
Thank you again for your review.
I spoke to Connor Smith in regards…
I spoke to Connor Smith in regards renewing my policy, He was very polite, and listened to my requests and was able to deal with my renewal in a very professional manner. Leaving me with a satisfactory outcome with no stress
March 23, 2026
Unprompted review
Reply from HomeLet
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Connor was able to support you with your renewal in such a polite, professional, and stress‑free way. Providing a smooth and positive experience is really important to us, so it’s great to know you were left with a satisfactory outcome.
We’ll make sure your kind comments are passed on to Connor — they’ll be very much appreciated.
Thank you again for renewing with us and for your lovely review.
Very helpful call handler who was…
Very helpful call handler who was efficient and friendly and a good cost effective product
March 23, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that you found our call handler helpful, efficient, and friendly. It’s great to know the service — along with the product — met your expectations and offered good value.
We truly appreciate you taking the time to leave a review and we’re glad your experience was a positive one.
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