I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was the only place I could find the product I wanted with reasonable shipping fees Tracking was misleading as it suggested dhl would deliver but it was Royal Mail that actually delivered but have... See more
The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.
The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more
3.3
Average
554 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
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the goods arrived when expected with no…
the goods arrived when expected with no problems
June 25, 2025
Unprompted review
Beautiful quality
July 11, 2025
Unprompted review
Quick delivery and product as expected
July 9, 2025
Unprompted review
Great service!
July 2, 2025
Unprompted review
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Package arrived poorly packaged and…
Package arrived poorly packaged and contents broken. It wasn’t so easy to find a person to help eventually spoke to Sal who has been brilliant. Product looks as if it’s good quality replacement on its way.
June 26, 2025
Unprompted review
Awful customer service - don't bother!
Rang for further information about a tower fan.
Got hung up on three times by a lady who barely spoke English & was rude....
Awful customer service - don't bother!
08.07.25 - You won’t find an order as I didn’t bother after the awful service I received…
June 25, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
HomeLoft
Good product
June 25, 2025
Unprompted review
Homeloft kept me updated on the…
Homeloft kept me updated on the delivery time. The product itself was fantastic quality. Easy to follow instructions resulting in a professional finish. I would definitely use this company again. 10/10 many thanks
June 17, 2025
Unprompted review
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Great product
Great product, delivery from US took a couple of weeks but expected that
June 19, 2025
Unprompted review
Costumer service rocks
I had delays inicial, but after contacting costumer service the parcel was here in no time
June 5, 2025
Unprompted review
Great innovative product
Great innovative product, good quality and makes home made bread (with no additives) last a day longer.
June 14, 2025
Unprompted review
The whole process worked smoothly and…
The whole process worked smoothly and without any problems
June 11, 2025
Unprompted review
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A rubbish, inefficient company
After two and a half weeks waiting I have still not heard a word from the company about my delivery. You call and they do not answer and the line is cut. Do not use them or trust them. I am about to cancel my order. I hope I get my money back
May 19, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Hi Peter,
We're truly sorry for the delay with your order. This is not the kind of service we wish to provide, and we regret the inconvenience caused.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
HomeLoft
Great company
Great company, good customer service when asking questions, product as described.
May 19, 2025
Unprompted review
This is not a UK based company
This is not a UK based company. They are based in US with their customer service in India. I ordered express delivery and a week later hadn't received anything. I have since cancelled the order on discovering they are not UK based.
May 20, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Dear Customer,
I’m truly sorry for the delay with your order. We’re reviewing the situation and will keep you updated.
Regards,
HomeLoft
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Scam company
Bought a loo brush. Doesn’t even fit together so doesn’t work at all. Really flimsy materials - absolute rubbish. This company is a scam
May 15, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Hi Amanda,
We apologize for the disappointment with your product. Your feedback is essential to us, and we’ll take corrective actions.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
HomeLoft
This company did what they agreed to…
This company did what they agreed to do. Delivered on time, the equipment i ordered.
Very professional.
May 12, 2025
Unprompted review
Excellent prices
Excellent prices, good communication. No quibble refund when things go wrong. Would recommend
March 14, 2025
Unprompted review
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