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HomeLoft United Kingdom Reviews 

551
•
TrustScore 3.5 out of 5

3.4

Home & Garden
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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of products, finding items exactly as described, well-packaged, and often exceeding expectations. Many also report positive experiences with delivery, noting that items arrived on time and were sometimes quicker than anticipated, even when shipped internationally. Some consumers highlight helpful and responsive customer service. Conversely, some people experienced significant delivery delays, often due to unexpected US shipping which sometimes incurred additional import taxes or incompatible plugs. A few reviewers found customer service unresponsive or unhelpful, particularly when resolving issues with orders or products that arrived broken or not as expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and suitability, with some customers praising the... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing frustration over... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of products, often... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more

Rated 4 out of 5 stars

It was the only place I could find the product I wanted with reasonable shipping fees Tracking was misleading as it suggested dhl would deliver but it was Royal Mail that actually delivered but have... See more

Rated 4 out of 5 stars

The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.

Rated 4 out of 5 stars

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more

Company details

  1. Home & Garden

Contact info

3.4

Average

TrustScore 3.5 out of 5

551 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(551)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Mediation cushion (inflatable)

I love this inflatable meditation cushion. I've had a few for travel, but they just don't last. This one was a bit more expensive but it's worth it. 3 different inflatable chambers and strong seams, it also looks lovely. Great customer service, I'll be back.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience.

Update: When installation was started it was found that the unit (Google Nest Thermostat) sent was a USA version product, not UK, and therefore unusable. This despite having specifically checked before shipment with HomeLoft that the goods would be UK spec.
When requesting to return for a full refund, I was informed I had to ship the goods to the USA for a refund, and I had to cover the associated International Freight costs. After numerous emails (around 70!) I finally received a partial refund on the shipping and a full refund on the goods.
This is NOT a UK company, it does NOT have a UK presence and it leaves its customers out of pocket for a fault that clearly sits with HomeLoft.
Do not touch them with a bargepole.

Good response from the support team.
Goods took longer than anticipated for delivery, but arrived as described.

March 15, 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Alex,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
HomeLoft

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Rated 1 out of 5 stars

Terrible con of a company

Its a registered uk company that has a uk address and uk in the website name. Sold me an American version of the product and insist I send it back to America within 7 days for refund. Limited postage refund too. Terrible service. It’s a dishonest shell of a business.

February 25, 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Terence,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
HomeLoft

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