I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was the only place I could find the product I wanted with reasonable shipping fees Tracking was misleading as it suggested dhl would deliver but it was Royal Mail that actually delivered but have... See more
The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.
The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more
3.3
Average
554 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Cordless Lampstand
Product good value for money. Simple to order. Slight delay in delivery because HomeLoft were temporarily out of stock.
February 20, 2025
Unprompted review
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Terrible con of a company
Its a registered uk company that has a uk address and uk in the website name. Sold me an American version of the product and insist I send it back to America within 7 days for refund. Limited postage refund too. Terrible service. It’s a dishonest shell of a business.
February 25, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Dear Terence,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Pretty much as expected
Pretty much as expected. Promised delivery date was delayed after purchase by a couple of weeks - but second date was kept. Packaging could have better.
February 1, 2025
Unprompted review
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Defective electrical items
2 defective, damaged lamps delivered. Fairly expensive purchase (over £200) Completely unusable. Company ignoring my emails. Don't recommend buying electrical goods from Homeloft. Dangerous products, really terrible customer service.
February 11, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Hi Hartash,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
Item is of good quality
Item is of good quality, however it was delayed because it came from US.
December 19, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Hi Lacey,
We sincerely apologize for the inconvenience caused by the delay in your order. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.
I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.
Thank you for your understanding.
Regards,
HomeLoft
Phishing emails ever since
Ever since I ordered from this website, I keep getting phishing emails from all over the world.
December 5, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Hi Andreas,
We sincerely apologize for the inconvenience you have experienced.
We take security very seriously and are deeply concerned to hear about the phishing emails you received. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
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Fast delivery and good communication
Fast delivery and good communication. Thank you
January 30, 2025
Unprompted review
Good purchase and quality
February 7, 2025
Unprompted review
This is a slow and unreliable business
This is rather an unreliable and slow operation. They give the impression of being a delivery business like Amazon but rather seem to be middlemen for other suppliers. After 6 weeks I gave up waiting for my order which was delayed twice with no end in sight. To be fair, they have refunded my money and communicated politely through the whole story. I got fed up with waiting though, ordered a similar article from Amazon which arrived within a week.
December 18, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Hi Neil,
We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
HomeLoft
Well packed fast delivery
Well packed fast delivery.
Device needed repair before use
January 31, 2025
Unprompted review
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Item received not as described
We ordered an expensive WMF fork to replace one that we lost from our wedding dinner service through this company. It took a long time to say it was out for delivery and then when the fork arrived it was from 'At home' with the price tag of $1.79 still attached.
January 20, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Hi John,
We are unable to trace an order corresponding to this review. We also searched by the username here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Refunded no show item.
HL#P267717678 was eventually given a full refund for the product that never arrived. It seems to be a legitimate company but struggles with delivery to the UK. Its a shame as the products online look really good. Refund took over 2 weeks to be processed though.
January 16, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Hi Stephanie,
We sincerely apologize for the inconvenience you experienced with your order and the delay in processing your refund. Please be assured that we are committed to thoroughly investigating the issue and implementing the necessary corrective measures.
We are continuously working to improve our delivery services to the UK and appreciate your understanding and patience.
I have sent an email to your registered email ID, and I kindly request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
I mirror other complaints from people…
I mirror other complaints from people who need to return items. I have been ignored and they will not give me directions on how to return. Will report to Trading Standards as the other people have done. Very disappointing to have to waste time with these scammers.
Update: the company finally sent me a return address in the US after this review, which is against the UK consumer law and of course crazy expensive. Will report to trading standards, beware of this company if you need to return anything!!
January 16, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Dear Customer,
We understand that you were not happy with the product delivered to you. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Regards,
HomeLoft
Poor Quality of the Goods, Misleading Practices and Poor Customer Service
I had a very disappointing experience with HomeLoft. The website and Google ads gave the impression that this is a UK-based company, with prices displayed in GBP and no mention that products are shipped from the US. I only discovered this after receiving my order, which did not meet my expectations.
When I requested a return, I was informed that I had to send the item back to the US at my own expense. This was not disclosed before purchase, and the return shipping costs are significant. As a company advertising and selling to UK consumers, they should comply with UK consumer protection laws, which they have blatantly ignored.
Their return policy violates the Consumer Contracts Regulations 2013 by failing to provide clear pre-contract information about returns and costs. Additionally, the misleading presentation of their operations breaches the Consumer Protection from Unfair Trading Regulations 2008.
I requested a UK return address or reimbursement for return shipping, but they refused to accommodate, hiding behind their "company policy." This is unacceptable and shows a lack of regard for customer rights or satisfaction.
I’ve reported their practices to Trading Standards and am escalating this matter through my payment provider. I would strongly advise against purchasing from this company, especially if you are in the UK.
January 14, 2025
Unprompted review
Reply from HomeLoft United Kingdom
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. We understand that you are dissatisfied with the service provided and want to assure you that we will thoroughly investigate the issue and take corrective action.
We have sent an email to your registered address and kindly ask that you respond using the same email thread. We hope you will consider giving us another chance in the future.
Thank you for your understanding and patience.
Regards,
HomeLoft
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Straightforward sale
Straightforward sale. I was kept up to date continually by email. The item arrived quickly. Thank you
January 12, 2025
Unprompted review
Excellent servcie and on time
Great product and a touch cheaper than on other sites and arrived on time, thank you
January 2, 2025
Unprompted review
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