From my initial enquiry through to reserving my new home, the Sales Consultant Lucy has been absolutely fantastic! Buying a home is a huge decision, and I had lots of questions along the way. Lucy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Halima, Lucy and Virginia have all been an absolute pleasure to deal with. They respond to email, communicate well and answered every question I had. Nothing was too much bother.
Company replied
Homemade Homes by Accent have been absolutely fantastic in helping us to find our home. They are approachable, understanding and assisting us in every step of the way. A great service and highly recom... See more
Company replied
Lucy has been amazing! Can’t recommend enough- she has been so patient and understanding with us and has explained every stage so perfectly we never felt out the loop or lost at all. She is one of the... See more
Company replied
Company details
About Homemade Homes
Written by the company
We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.
We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.
Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.
Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.
We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.
We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.
Contact info
3rd Floor Scorex House, 1 Bolton Road, BD1 4AS, Bradford, United Kingdom
- 0345 678 0552
- info@homemadehomes.com
- homemadehomes.com
4.6
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Homemade Homes
As we cannot compute, Josh arranged to meet us and he sorted it all out with us. He was very good, very very good and so nice.
Now we have a problem, our solicitor keeps saying that she does not have all the paperwork to complete the sale. She has sent many emails but to no avail. Also we were given a deadline date of Oct 17th. Because of lack of paperwork sent our solicitor, we now have a deadline of Oct 31st. As it is the 3rd of Oct today will therebe enough time to do everything?
So Accent was fantastic in every way, we are now worrying about our new deadline.
Nadine and Derek Cretten.
September 5, 2023
Reply from Homemade Homes
Thank you so much for your positive feedback about Josh and his assistance. We're thrilled to hear that you had a great experience with him.
Regarding the paperwork and deadline concerns, please rest assured that we are fully committed to working closely with your solicitor to ensure everything is in order. We understand the importance of meeting the new deadline of Oct 31st and will make every effort to ensure that all required documentation is provided in a timely manner.
We are thrilled with our new home.
We are thrilled with our new home! After a long wait for the plot we wanted to be available, it was a quick process thanks to Ash and Lucy. Ash has been helping us since the start and was always happy to talk to us and answer any questions we had. Lucy was there following plot reservation and was superb in making sure everything was completed on time, with quick responses and an amazing helping hand. It has been a pleasure to work with both of them and we are very thankful to now be in our lovely new home!
September 1, 2023
Unprompted review
Reply from Homemade Homes
Thank you so much for your review Sam! We are glad you love your new home and to hear the wait was worth it! Ash and Lucy will appreciate your kind words as they strive to do their best for our customers. We wish you all the best in your new home and you know where we are should you need us in the future!
Very helpful
Everyone I have spoken to and dealt with have been very helpful, knowledgeable and quick to respond to any questions and queries.
September 11, 2023
Reply from Homemade Homes
Thank you so much for your five-star review on Trustpilot! We're thrilled to hear that our team was able to assist you effectively and promptly. We always strive to provide the best service possible, and feedback like yours lets us know we're on the right track. Please don't hesitate to reach out if you have any questions or need further assistance.
The service was good
The service was good, I didn't put my house on the market in the end, nothing to do with the lack of service and advice. Josh and Charlotte were both knowledgeable and helped me in a lot of ways.
September 6, 2023
Unprompted review
Reply from Homemade Homes
Thank you for taking the time to leave us a four-star review on Trustpilot. We're pleased that you found our service good and that Josh and Charlotte could assist and share their expertise with you. While we understand that you decided not to put your house on the market, it's great to know that our team could still provide valuable guidance.
Fantastic Service!
Ash. He has been an ever present positive influence from day one. Very professional and courteous.
September 5, 2023
Reply from Homemade Homes
Thank you for your five-star review! We are elated to hear about your positive experience with Ash. We deeply value his professionalism and courteous nature, and it's wonderful to know he has been such a consistent positive influence from the start. We will certainly pass on your kind words to him. Please let us know if there's anything else we can assist you with in the future.
Shout out to Josh!
Josh was super helpful with reserving my first home, would definitely recommend!
August 31, 2023
Reply from Homemade Homes
Thank you for taking the time to leave us a five-star review! We're thrilled to hear that Josh provided excellent service in helping you reserve your first home. We'll be sure to pass along your kind words to him.
Great experience so far
So far my experience has been excellent, they’re quick to answer any questions we may have and give the necessary advice for a first time buyer. I look forward to completing and seeing what else we may experience.
August 22, 2023
Reply from Homemade Homes
Thank you, Maddie! We're thrilled to hear about your positive experience with us. Supporting first-time buyers is one of our top priorities, and we're always here to assist. We look forward to continuing this journey with you and ensuring you have a seamless experience. Best wishes! 🌟
The whole process was seamless and…
The whole process was seamless and smooth. Josh and Ash were fantastic and very helpful from the beginning.
August 21, 2023
Reply from Homemade Homes
Thank you so much for taking the time to leave us a five-star review! We're thrilled to hear that you found the process seamless and smooth. Josh and Ash will be delighted to know that their efforts positively impacted your experience. We truly value your feedback and appreciate your trust in us. Please don't hesitate to reach out if you need anything.
Quick to get in contact and very…
Quick to get in contact and very friendly/helpful with any queries.
August 3, 2023
Reply from Homemade Homes
Hello Paula,
Thank you so much for your 5-star review! We're thrilled to hear about your positive experience with our team. Our priority is to provide prompt and friendly assistance to all our customers. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your support!
Staff members excellent
The members of staff were very friendly and helpful and responded in good time.
July 19, 2023
Reply from Homemade Homes
Thank you so much for taking the time to leave us a five-star review on Trustpilot! We are thrilled to hear about your positive experience with our team.
We pride ourselves on our commitment to customer service, and it’s great to know that you found our staff to be friendly, helpful, and prompt. Your kind words will be passed along to the entire team and serve as further motivation for us to maintain our high standards.
Great service from the whole team!
The team (Ash, Josh and Lucy) made this all so simple and easy for me, regular updates and great whenever I had any questions regarding progress or the property itself.
July 7, 2023
Unprompted review
Reply from Homemade Homes
Thank you so much for taking the time to share your wonderful experience with our team Jack. We greatly appreciate your kind words and five-star rating on Trustpilot.
It's truly delightful to hear that our team, including Ash, Josh, and Lucy, provided you with exceptional service. Making the process simple and easy is our top priority, and we're thrilled to know that we achieved that goal for you.
We believe clear communication is vital during the home buying process, and we're glad to hear that our team provided you with regular updates.
We wish you the best in your new home.
Fantastic Service!
I was so nervous as I am a first time buyer and didn’t know what to expect, but the staff at homemade homes made the whole process as quick and painless as possible!! Many thanks to Ash and Lucy in particular! Staff are so friendly and helpful. Cannot wait to complete the purchase in a few weeks and get the keys to our new house.
July 4, 2023
Unprompted review
Reply from Homemade Homes
Thank you so much for leaving us a review.
We understand that buying a home can be nerve-wracking, but we strive to create a smooth and enjoyable journey for our customers. We’re really looking forward to see you complete the purchase in a few weeks and hand over the keys to your new home! Congratulations in advance on this significant milestone!
Excellent service so far in the…
Excellent service so far in the process. Always kept up to date every step of the way - supportive - helpful- efficient 🤩
June 26, 2023
Reply from Homemade Homes
Thank you so much for your glowing review! We’re thrilled to hear that you’ve had an excellent experience with our service. Keeping our customers informed and providing support every step of the way is our top priority. We appreciate your kind words and look forward to continuing to serve you efficiently. 🌟
The updates were great
The updates were great. The only bad thing I would say is that rather than a bun fight with other potential buyers going off to all get financially agreed etc, it would work much better if they worked down from the list & give the chance to whoever was first on the list & then move down should they not get approved etc.
June 22, 2023
Reply from Homemade Homes
Thank you so much for taking the time to leave us a five-star review! We're thrilled to hear that you enjoyed the updates. Your feedback regarding the buying process is greatly appreciated, and we understand your concerns about potential buyers competing and going through the financial approval process simultaneously.
While we strive to ensure a fair and efficient experience for all interested buyers, we acknowledge that there may be room for improvement in our approach. We appreciate your feedback, as it helps us identify areas where we can make positive changes to improve our services. If you have any further suggestions or questions, please don't hesitate to reach out.
Ash and Josh
I would like to make all aware of 2 of your staff members called Ash and Josh. They have been amazing with every contact I have had with them, for several reasons: They are both, approachable, friendly, knowledgeable, professional, caring and compassionate. They are credit to your company and I hope that they are valued within your company because they deserve it! They have a whatever it takes attitude and will go far in life.
June 22, 2023
Unprompted review
Reply from Homemade Homes
Thank you for your glowing review! We appreciate your kind words and are thrilled to hear about your positive experiences with Ash and Josh. They truly embody our values of approachability, friendliness, knowledge, professionalism, care, and compassion. We take pride in having dedicated team members like them who go above and beyond to ensure exceptional customer service. Rest assured, Ash and Josh are highly valued and we make sure to recognise their outstanding contributions. We’re grateful you appreciate the efforts of our amazing team.
Trustworthy and reliable
We appreciate all your efforts, sometimes way beyond what was expected and in the process of buying a house, we feel we’ve made a friend . Thank you so much for your time, energy and professionalism. Please and please contact Homemade Homes.
June 20, 2023
Unprompted review
Reply from Homemade Homes
Thank you for your positive review! We appreciate your kind words and are grateful for the opportunity to assist you in buying your house. It has been a pleasure working with you, and we are glad that our efforts have exceeded your expectations.
First time buyers joy
Since showing interest in the property we have been kept upto date with the process every step. Regardless of how many silly first time buyer questions we asked they was alway happy to help.
June 15, 2023
Reply from Homemade Homes
Thank you so much for your glowing five-star review Tony. We’re thrilled to hear that your first-time home buying experience was filled with joy. It’s our priority to keep you informed at every step of the process, and we’re always here to address any questions you may have, no matter how silly they may seem. We appreciate your trust in us and are grateful for the opportunity to assist you. Congratulations on your new home!
Brilliant service
Lucy at Homemade has been absolutely brilliant. The whole process has been very smooth.
May 16, 2023
Unprompted review
Reply from Homemade Homes
Thank you so much for your five-star review! We’re thrilled to hear that Lucy provided you with brilliant service and that the whole process went smoothly. We appreciate your kind words.
Reply from Homemade Homes
We’re delighted to hear that you had a fantastic experience. Providing friendly and prompt service is a top priority for us, and we’re glad we could meet your expectations from start to finish. We appreciate you taking the time to write a review, the team will be very happy to hear your feedback.
Joshua and Lucy have been fantastic in…
Joshua and Lucy have been fantastic in getting things done efficiently and always with a smile! (from what I can hear on the other side of the phone). Buying a house is a stressful experience as it is but with their reassurance and countless responses to my questions, I couldn't imagine a better team to work with.
May 22, 2023
Unprompted review
Reply from Homemade Homes
Thank you so much for taking the time to leave such a wonderful five-star review! We’re thrilled to hear that Joshua and Lucy were able to provide you with efficient and cheerful service throughout your house-buying journey. We understand that purchasing a home can be a stressful experience, and we’re glad that their reassurance and prompt responses to your inquiries made a positive impact.
Once again, we appreciate your feedback and your choice to buy with us. Should you have any further questions or require assistance in the future, please don’t hesitate to reach out. We’re here to make your home-buying experience as smooth and enjoyable as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.