Homemedics Reviews 

311
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fast and efficient delivery service, often noting quick arrival times and smooth order processing. Many also highlight the excellent customer service, mentioning helpful and responsive teams. People generally find many products to be of good quality and effective, with some appreciating the ease of finding and ordering items on the website. However, some people encountered issues with product effectiveness, reporting items that did not work as expected or caused discomfort. A few other people also felt that product descriptions were unclear or misleading, leading to receiving incorrect items or products that didn't suit their needs. Additionally, some customers experienced significant delays in receiving their orders or found items missing from their packages.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers praising the good... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery, prompt... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the products as high quality,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as not receiving items,... See more

Service

Customers consistently note positive experiences with service, often describing it as quick, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more

Rated 4 out of 5 stars

Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more

Rated 4 out of 5 stars

Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more

Rated 5 out of 5 stars

Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more


Company details

  1. Medical Supply Store

Written by the company

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.


Contact info

3.7

Average

TrustScore 3.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(311)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

First aid tweezers set

Items arrive tweezers set, nice fine points & in protective case.
But took rather long time to recieve.
Chased it up arrived soon after, no tracking so could not see where hold up was.

May 26, 2025
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Rated 5 out of 5 stars

Hassle free experience!

The order process was quick and easy. The website is also easy and user-friendly. I will definitely order from #homemedics again!

April 14, 2025
Rated 5 out of 5 stars

Great experience

Easy to order, fast delivery, awesome product. The TENS machine set up and operation was made easier by online how-to video. Highly recommend company and product.

April 4, 2025
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Rated 5 out of 5 stars

Professional, knowledgeable, excellent service

Homemedics have consistently delivered exceptional service, responding to any queries immediately to ensure I have chosen the correct product. They have provided fast, reliable delivery. My experience tells me they are professionals who are passionate about their products and genuinely care about meeting customers' needs.

April 9, 2025
Unprompted review
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Reply from Homemedics

Thank you for your review Pamela. It's always a pleasure dealing with customers like yourself!

Rated 1 out of 5 stars

The hypoallergenic tens machine pads I…

The hypoallergenic tens machine pads I purchased have caused a severe allergic reaction. I only used them once and I still have a very lumpy rash which requires the application of an anti itch cream 3 to 4 times a day.

March 22, 2025
Homemedics logo

Reply from Homemedics

Hi Cheryl,

Please contact us via our site so we can investigate this further and find a solution.

Kind regards,
Team MIA

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Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, place order & payment securely. Quick to deliver. Very convenient. I would recommend & will use them again.

March 11, 2025

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