Homemedics Reviews 

311
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fast and efficient delivery service, often noting quick arrival times and smooth order processing. Many also highlight the excellent customer service, mentioning helpful and responsive teams. People generally find many products to be of good quality and effective, with some appreciating the ease of finding and ordering items on the website. However, some people encountered issues with product effectiveness, reporting items that did not work as expected or caused discomfort. A few other people also felt that product descriptions were unclear or misleading, leading to receiving incorrect items or products that didn't suit their needs. Additionally, some customers experienced significant delays in receiving their orders or found items missing from their packages.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers praising the good... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery, prompt... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the products as high quality,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as not receiving items,... See more

Service

Customers consistently note positive experiences with service, often describing it as quick, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more

Rated 4 out of 5 stars

Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more

Rated 4 out of 5 stars

Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more

Rated 5 out of 5 stars

Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more


Company details

  1. Medical Supply Store

Written by the company

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.


Contact info

3.7

Average

TrustScore 3.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(311)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Recieved order on 07/03/2025

I suggest that you don't send out (how did we do)
before the order is delivered.

February 25, 2025
Homemedics logo

Reply from Homemedics

Hello Howard,

Your order has been dispatched via untracked envelope on the 26th of February. Please allow up to 8 business days for delivery as clearly stated on the checkout page. If you have not received within this time frame please contact us and we will sort it out.

Thank you,
Team MIA

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Rated 1 out of 5 stars

bought product nothing received emails unanswered

bought product, got an email saying it was unavailable and would be sent the next week when stock was due, no further updates, sent 2 follow up emails - no reply

been going on for over 2 weeks

thank you, for sms after i wrote review, i received text but no email, but appreciate the small update

February 11, 2025
Homemedics logo

Reply from Homemedics

Hello Erin,

Please check your email. We have replied to your emails regarding your order. We will forward the reply via TXT.

Kind regards,
Team MIA

Rated 5 out of 5 stars

Homemedics

I purchased a home medics shiatsu massage pillow with heat, and it’s an incredible experience. It’s one of the best investments I’ve ever made. Equipped with a rechargeable battery, it effortlessly relieves the tension and stress in my back. After using it, I feel a profound sense of well-being.

October 2, 2024
Unprompted review
Rated 1 out of 5 stars

I returned the order with tracking…

I returned the order with tracking confirmation that it was delivered to your return address and have not received any response or refund!!!!

February 3, 2025
Homemedics logo

Reply from Homemedics

Hello Diana,

Your order was refunded the day we received your item back if you had checked your Afterpay accounf. We also thank you for the 1 star review after we sent out free items with your order and waived return fees.

Thanks,
Team MIA

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Rated 5 out of 5 stars

It was a fast delivery

It was a fast delivery. Using the Tens pads on a belt instead of trying to get 4 small pads on the right place on my back is so much easier to use. Saves a lot of stress.

February 4, 2025
Rated 5 out of 5 stars

Highly recommend!!

I ordered the Comfy Stim Plus and so far I really like it! I like how simple it is to use, it's light weight and great for those on the go. Packaging was really good and I received my parcel in 2 days. I will definitely be buying from Homemedics again!

February 8, 2025
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Rated 5 out of 5 stars

Tens leads

Quality replacement leads, priced well, dispatched and delivered in 2 days, who could ask for more.

January 10, 2025
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Rated 5 out of 5 stars

Sent quickly.

Good company to deal with. Even around the holidays, my purchase was sent promptly and arrived within days. I purchased Premium XL tens pads, rubber pads and alcohol wipes. All look like good quality.
Just note the rubber pads DONOT come with a strap as advertised.

December 27, 2024
Rated 5 out of 5 stars

Replacement electrode pads for Osim TENS

The ordered replacement electrode pads for my Osim TENS machine arrived on time. The goods are of good quality.
However, using these new pads, the machine is only able to output electric pulses on one channel (the machine, on new batteries, has not enough power to drive the two channels of the new pads?).

December 27, 2024
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Rated 2 out of 5 stars

I was expecting two pads but the order…

I was expecting two pads but the order only consisted of one

November 30, 2024
Homemedics logo

Reply from Homemedics

Hello Susan,

Thank you for your review. Upon checking your order we can see that you have chosen 1x pads in the selction menu.

If there is anything else we can help with, please dont hesitate to get in touch with us.

Kind Regards,
Team MIA

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