I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
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Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
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Excellent service- 5 stars
We used Home Move after a recommendation and couldn’t be happier. The Property move was extremely smooth- the legal team were very diligent and took all the stress out of moving. I would not hesitate to recommend Home Move and their prices are very competitive. Excellent work- thanks James and his teams!!
March 9, 2026
Unprompted review
Reply from Homemove
Hi Sue,
Thank you - really glad we could make the process smooth for you. Means a lot that you’d recommend us.
All the best with the new place!
Great
Great. They were able to put my survey on hold until I was ready. Megan was super helpful even when we thought we might need to extend. I also got a good price and was able to negotiate due to booking more than one thing. Very easy and all my surveys done on time and with no fuss to me!
February 26, 2026
Reply from Homemove
Hi Hannah,
Thanks so much - flexibility is a big part of what we try to offer, so great to hear Megan made that easy for you.
Appreciate you using us for multiple services too 🙌
Reply from Homemove
Hi Samira,
Short and sweet - we’ll take that! Thanks for trusting us.
The team were very helpful and quickly…
The team were very helpful and quickly responded to any questions and concerns. Megan in particular was great. The price was fairly reasonable too.
March 4, 2026
Reply from Homemove
Hi Sam,
Thanks for the kind words - Megan will be really pleased to hear this. Glad we could help and keep things moving quickly.
Reply from Homemove
Hi Margaret,
Thank you for your review - we’re glad Philip was able to support you and provide a positive experience.
At Homemove, we aim to combine knowledgeable advice with a straightforward, guided process, so it’s great to see that reflected here.
Friendly and helpful service .
February 27, 2026
Reply from Homemove
Hi Nick,
Thank you for your kind words - we’re pleased you found the service friendly and helpful.
Making the process feel simple and supported is a big part of what we aim to do at Homemove.
The whole experience was easy and fast
The whole experience was easy and fast. Both people I spoke to were extremely knowledgable and professional. Thank you both to Phillip and Robert
February 27, 2026
Reply from Homemove
Hi Andrea,
Thank you for your review - great to hear you found the process easy, fast, and professional.
We’ve designed Homemove to remove friction from what is often a complex process, so it’s great to see that come through in your experience.
We appreciate you choosing us.
Great help
Great, very quick response times and always checking in! Megan was really helpful and made it a smooth experience.
February 26, 2026
Reply from Homemove
Hi Ellie,
Thanks so much for your feedback - we’re really glad you had a smooth experience.
Proactive communication and regular check-ins are a core part of how we manage the moving process at Homemove, so it’s great to hear Megan delivered on that.
We appreciate you choosing us.
House buying and remortgaging made easy
I was struggling to make sense of how to pay my Help to Buy off. I wasn't getting much help from anywhere until I stumbled upon Homemove.com
Sarahjane in particular was a massive help. She gave me a step by step guide and put me onto surveyors and solicitors and here I am 6 weeks later and all completed.
Without homemove I think I would still be going around in circles.
Highly recommended.
January 16, 2026
Reply from Homemove
Hi Shane,
Thank you for such a thoughtful review - we’re really pleased we could help simplify things for you.
The Help to Buy process can be confusing, and one of Homemove’s core goals is to act as that central guide - connecting you with the right surveyors, solicitors, and services, while giving you a clear step-by-step path forward.
Sarah-Jane will be delighted to hear your feedback.
Really appreciate the recommendation.
Attentive and efficient service...
I found Homemove when I was looking for a valuation service on Google and I've got the best service ever. The customer service (Philip) has been done with excellence as well the service partner advised. I'm also in contact with a mortgage advisor service which has been very good so far. I highly recommend Homemove services.
February 25, 2026
Unprompted review
Reply from Homemove
Hi Ana,
Thank you for your kind review - we’re really pleased to hear you received excellent service from both our team and our partners.
At Homemove, we focus on bringing together trusted providers across mortgages, surveys, and legal services into one coordinated journey, so it’s great to hear everything is progressing well for you.
Philip will really appreciate the mention!
Seamless service from start to finish
Seamless service from start to finish, great communication and quick turnaround.
February 25, 2026
Reply from Homemove
Hi Andrew,
Thank you for your review - we’re glad everything felt seamless from start to finish.
Creating a joined-up experience across all stages of the move is exactly what we aim for at Homemove.
Mortgages with homemove was a very pleasant experience
Worked with Dan and Sharon initially and then Joanne took over. Honestly a very smooth experience, all my queries were always answered with great detail, Joanne was always just a call away from any doubts. Also did I mention the whole process is free? I would highly recommend homemove for anyone looking into getting a mortgage!
February 24, 2026
Unprompted review
Reply from Homemove
Hi Joel,
Thanks for your review - we’re really pleased the mortgage process was smooth and well supported throughout.
We work to make sure customers have clear guidance at every step, with access to trusted advisors, so it’s great to hear that came through in your experience.
And yes - being free is definitely a bonus!
We appreciate the recommendation.
Issue sorted with help to buy valuation
Issue sorted with help to buy valuation extension sorted quickly with no hassle
February 24, 2026
Reply from Homemove
Hi Dan,
Thanks for your review - glad we could resolve that quickly for you.
Handling time-sensitive issues efficiently is a key part of what we aim to do at Homemove, especially with processes like Help to Buy valuations where delays can cause real problems.
We appreciate you choosing us.
Great service
Philip was really helpful and caring for my situation. highly recommended.
February 12, 2026
Reply from Homemove
Hi Stefano,
Thank you for your feedback - great to hear Philip provided helpful and supportive service.
We’re pleased we could assist with your move.
Great service
Phil was brilliant helped me with lots of advice and helped me book a level 3 survey. He was fantastic and so knowledgeable. His customer service was outstanding .Thank you Phil.
February 10, 2026
Reply from Homemove
Hi,
Thank you for your review - we’re really pleased to hear Phil was able to support you with clear advice and booking your survey.
Providing knowledgeable, responsive support is a big part of the Homemove experience, so it’s great to see that reflected here.
Amazing service and super helpful
Amazing service and super helpful. Thank you Phillip
February 6, 2026
Reply from Homemove
Hi Sophie,
Thank you for your kind words - we’re really pleased you found the service helpful.
We appreciate you choosing Homemove.
Great Experience!
I didn’t get my surveyors name however I felt I had to leave a review as the man who did my valuation was amazing he made me feel at ease straight away as I’ve never sold a house before and he helped explain things and was so friendly it really made my experience great as I was a bit nervous but he was really kind. He is a really great asset to your company!
January 28, 2026
Reply from Homemove
Hi Charlotte,
Thank you for taking the time to leave this review - especially as a first-time seller.
We know how daunting the process can feel, so it’s great to hear the surveyor helped put you at ease and made everything clearer. That’s exactly the kind of experience we aim to deliver through our network of trusted professionals.
We’re really glad we could be part of your journey.
Fantastic end-end support across the…
Fantastic end-end support across the entire process. Special mention to Megan Biggs who provided exceptional support with fantastic communication throughout the entire process. Would highly recommend!
January 28, 2026
Reply from Homemove
Hi Sean,
Thank you for your review - we’re delighted to hear you received strong support throughout the process.
Megan will be especially pleased with the mention. Consistent communication and end-to-end coordination are key parts of what we aim to deliver at Homemove.
We really appreciate the recommendation.
I wish I'd found Homemove earlier!
I wish I'd found Homemove earlier in the buying process! They have handled my homebuyers survey and I have booked the removal company through them as well. They act as your Project Manager and it is easy to see what needs to be planned and when!
January 28, 2026
Unprompted review
Reply from Homemove
Hi Jim,
Thanks so much for your review - this is exactly what we’re aiming to build.
Acting as a central “project manager” for your move - bringing together surveys, removals, legal work and more - is at the heart of Homemove. It’s great to hear that’s making a real difference in practice.
We’re glad we could support you.
I have been so impressed with Homemove…
I have been so impressed with Homemove (who I found when googling Help to Buy loan payment).
They organised a RICS surveyor to come within 48hrs, the paperwork was no hassle, and they were also competitively priced.
Both Sarah-Jane and Hugh offered friendly, helpful and proactive customer service.
Fantastic service.
Thank you
January 28, 2026
Unprompted review
Reply from Homemove
Hi Victoria,
Thank you for your review - we’re really pleased we could move quickly and keep the process hassle-free for you.
Speed, clarity, and access to trusted partners are all key parts of the Homemove platform, so it’s great to see that reflected in your experience.
Sarah-Jane and Hugh will really appreciate the feedback.
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