Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Fantastic experience
Fantastic experience - the skill, dedication, and the seamless support from Homemove’s excellent dashboard interface, responsive service and competitive pricing turned what could have been a stressful moving day into a smooth and joyful experience. Based on my dealings with them, I can say that they are an ethical, professional and honest moving company that I will recommend to all my friends! They really chose the right moving partner in Albert Miles!
August 7, 2025
Unprompted review
Reply from Homemove
Thank you so much for the glowing 5-star review! We’re delighted our dashboard, service, and pricing helped make your moving day smooth and stress-free. It’s wonderful to hear you found us ethical and professional, and we’ll be sure to share your kind words with our partners at Albert Miles. Your recommendation means the world to us!
Missold me to take my money
Missold me to take my money, finally got through to someone to get a refund, was told I’d get it back between 3-5 days, followed it up after 5 days and they hadn’t even processed it yet. Great customer service until they get your money then they’re terrible to work with
August 4, 2025
Unprompted review
Reply from Homemove
We’re very sorry to hear about your experience, Paige. This isn’t the level of service we strive to deliver, and we sincerely apologise for the delay with your refund. Thank you for bringing it to our attention - we reviewed what went wrong to ensure this doesn’t happen again.
Trey Williams has been very helpful…
Trey Williams has been very helpful today on the phone. Trey is supporting me to book a survey. Thank you.
August 8, 2025
Unprompted review
Reply from Homemove
Thank you, Rebecca, for the 5-star review! We’re so pleased Trey was able to support you with booking your survey. We’ll be sure to pass along your kind words to him.
Reply from Homemove
Thank you, Luke, for the 5-star review! We’re delighted you found the service fast, friendly, and efficient. We really appreciate your feedback.
Great experience with Homemove
Great experience with Homemove - I was called by Gemma who was professional and knowledgeable and very helpful in putting my mind at ease with some queries I had regarding the difference between a level 2 and 3 survey. I would recommend to friends and family
July 17, 2025
Unprompted review
Reply from Homemove
Thank you, Lisa, for the 5-star review! We’re so pleased Gemma could answer your questions and put your mind at ease when choosing between a Level 2 and Level 3 survey. Your recommendation means a lot to us.
Very easy and intuitive to use…
Very easy and intuitive to use Homemoves surveying services, very friendly and helpful advisors as well to help coordinate everything and good value for money.
August 6, 2025
Unprompted review
Reply from Homemove
Thank you, Richard, for the 5-star review! We’re so pleased you found our surveying services easy to use, our advisors friendly and helpful, and the overall value excellent. We really appreciate your feedback.
Misleading
Misleading - hook you with a low quote and then almost triple it.
Needed a quote for quite a lengthy move, looked too good to be true! (turns out it was) asked several times if the cost was really what i'd be quoted. Was told it would only be "at most a few hundred pounds more" turns out it was triple the price and they didn't factor in the ferry needed from mainland to Ireland and was the reason it went from £835 to over £2.3K!!!
rushed me to put in a deposit to secure my "cheap quote" then slapped me with the accurate cost.
Awful way to ruin a business to be honest.
August 7, 2025
Unprompted review
Reply from Homemove
Thank you for your feedback Lou, and we’re really sorry this experience wasn’t as smooth as it should have been.
Moves from mainland England to Northern Ireland are a little different from standard UK moves, and our quoting system doesn’t yet automatically include the extra ferry costs and extended mileage. We’re already working on improving this so the full cost is shown upfront for customers in similar situations.
We took your deposit simply to make sure you didn’t lose your preferred date while we confirmed the details — it was never our intention for you to feel rushed. We also sourced a competitive quote for you and of course will process a full refund of your deposit because the quote is unsatisfactory.
We completely understand your frustration, but we’d like to reassure you that we don’t aim to mislead or hook people with low prices - as our other reviews hopefully show. Your feedback will help us improve so this doesn’t happen again, and we’re sorry we let you down on this occasion!
The Homemove Team
Great explanation of the services
Great explanation of the services. I recommend them
August 6, 2025
Unprompted review
Reply from Homemove
Thank you so much for the kind words! I’m thrilled the explanations helped and honoured to have your recommendation. If there’s ever anything else I can do for you, just let me know - happy to help!
Reply from Homemove
Hi Moussa,
Thank you for taking the time to leave this kind feedback. We’ll pass your compliments straight on to Trey Williams – he’ll be thrilled to know his support made a difference. If you ever need a hand with anything property-related in the future, just let us know. We’re always here to help.
Warm regards,
The Homemove Team
Trey is really helpful coordinator…
Trey is really helpful coordinator with his professional suggestions. Besides, he is a good listener as well.
August 5, 2025
Unprompted review
Reply from Homemove
Hello Jinkun,
We’re delighted to hear how much Trey’s advice (and listening ear!) helped you. Providing thoughtful, personalised guidance is exactly what we aim for, so your words mean a lot. Thanks again for choosing Homemove and please reach out whenever we can assist you next.
Best wishes,
Homemove Customer Care
Great customer service
Great customer service - Trey was very helpful
August 5, 2025
Unprompted review
Reply from Homemove
Hi Alex and Lucy,
It’s wonderful to know Trey made your experience such a positive one. Great customer service sits at the heart of what we do, and feedback like yours shows we’re on the right track. We hope everything goes smoothly with your move, and we’re only a call away if you need further support.
All the best,
The Homemove Team
Good moving house and mortgage help
I have used Homemove previously when I moved house last year and now for remortgaging. The staff were helpful and kind. I thought Dan and Jo did a great job sorting out my remortgage quickly and with a smile. Thank you guys.
July 10, 2025
Unprompted review
Reply from Homemove
Dear Harold,
Welcome back - and thank you for trusting us once again! We’ll make sure Dan and Jo see your shout-out; they pride themselves on fast, friendly service, so they’ll be delighted. Enjoy the peace of mind that comes with your new mortgage deal, and remember we’re here whenever you need us next.
Kind regards,
Homemove
excellent customer service
I called homemove to request a level two survey for a potential purchase. Hugh Greenhouse talked through my options perfectly, gathering information about why I wanted a survey and concerns I had. We settled on a level 3 survey due to the age of the property and my concerns. Hugh took the time to talk me through everything perfectly. So glad I listened to him and went for the level 3 as there were some serious issues highlighted. The RCIS assessor attended promptly and I received a detailed report from them with a follow up call. As I had more questions they dealt with it perfectly. I received a call from Hugh a few weeks later to check in on how it went which was also a really nice touch on service levels. I would highly recommend and want to give my personal thanks to Hugh for everything. A great service from start to finish.
July 28, 2024
Unprompted review
Reply from Homemove
Hi Brad,
We’re thrilled that Hugh Greenhouse’s guidance—and the detailed Level 3 report - proved so valuable. Your thorough review shows exactly why we believe in tailoring survey advice to each property and buyer. Hugh and the whole team appreciate your recommendation, and we’re glad the follow-up calls added reassurance. Wishing you every success with your purchase!
Sincerely,
The Homemove Team
Excellent service and great communication
Megan was incredibly helpful throughout — quick to respond, proactive, and went out of her way to help reschedule our survey appointment at short notice after a cancellation. Her support made a real difference during a stressful stage of the moving process. Would definitely recommend Homemove based on this experience.
— Nick Barbour
July 23, 2025
Unprompted review
Reply from Homemove
Hello Nick,
Thank you for highlighting Megan’s proactive support. Rearranging surveys at short notice can be stressful, so we’re glad she could smooth the way. We’ll pass on your kind words, and we look forward to helping again - though we hope your next move is less hectic!
Regards,
Homemove Customer Support
Excellent Service from Start to Finish
Homemove made our move incredibly smooth and stress-free. The team was punctual, professional, and handled everything with care. Communication was clear throughout, and they went above and beyond to ensure everything arrived safely. Highly recommend their services!
July 14, 2025
Unprompted review
Reply from Homemove
Hi Lia,
Thank you so much for your lovely review! We're absolutely delighted to hear that your move went smoothly and that our team helped make it stress-free. We know how important it is to feel supported during a move, and it means a lot to know we hit the mark.
If you ever need anything in the future — whether it’s another move or just some advice — we’re always here to help.
Wishing you all the best in your new home!
– The Homemove Team 🏡✨
Sarah Jane was amazing
Sarah Jane was amazing, very helpful, helped with our survey and we are most certainly using this company to help with our removal, highly recommend. Amazing service
July 23, 2025
Unprompted review
Reply from Homemove
Hi Pam,
Thank you so much for your kind words! We’re delighted to hear that Sarah-Jane was able to support you so well - she’ll be thrilled to know she made such a positive impression.
We’re really glad we could help with your survey, and we’re looking forward to supporting you again with your upcoming removal. Your recommendation means the world to us!
All the best,
The Homemove Team
Smooth, Simple, and Stress-Free!
I had a really smooth experience with Homemove. What’s usually a super stressful process actually felt easy and well-organised from start to finish. The team were friendly, quick to respond, and genuinely helpful. They made the whole move much easier than I had anticipated!
July 18, 2025
Unprompted review
Reply from Homemove
Hi Banisha,
Thank you so much for your lovely feedback! We’re so pleased to hear that your move felt smooth, simple, and stress-free - that’s exactly the experience we aim to deliver.
It’s great to know the team made a real difference and helped take the pressure off. We’ll be sure to pass on your kind words!
Wishing you all the best in your new home,
The Homemove Team
Fast acting support
I used homemove after the company I had originally booked my move with let me down just days befofe my move. Homemove were so helpfull and managed to get me a new quote for the same date, they were so efficient. Honestly, I would have had big issues if it wasnt for them helping us. Thanks
May 16, 2025
Unprompted review
Reply from Homemove
Hi Philip,
Thanks so much for your kind words - we’re really glad we could step in and help at such short notice!
Moving can be stressful enough without last-minute surprises, so we’re proud our team was able to act quickly and get everything sorted for you in time. It’s great to hear that our support made a real difference.
Wishing you all the best in your new place,
The Homemove Team
A* Service, very pleased!
From start to finish the whole process of choosing Homemove for my removal experience was nothing short of fantastic! Andy was very knowledgeable from my initial enquiry and delivered excellent advice and customer service! Thank you I will be sure to recommend to others and use you again if needed in the future!
April 1, 2025
Unprompted review
Reply from Homemove
Hi L W,
Thank you so much for the fantastic review! We’re thrilled to hear that your experience with Homemove was so positive from start to finish.
Andy will be especially pleased to know his advice and service made such an impact - we’ll be sure to pass on your kind words. Your recommendation means a lot, and we’d be delighted to help again in the future!
All the best,
The Homemove Team
I can’t recommend Dan enough
I can’t recommend Dan @ Homemove highly enough.
As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan was incredibly supportive throughout the process. He arranged a full structural survey, handled every challenge along the way, and was always available whenever I had questions. Thanks to his hard work and persistence, we finally got the mortgage offer. I’m so grateful for everything he did—thank you, Dan!
July 12, 2025
Unprompted review
Reply from Homemove
Hi Steph,
Thank you so much for your heartfelt review - we’re absolutely delighted to hear that Dan was able to support you through what was clearly a complex and important journey.
First-time buying can be daunting enough, especially with a few added challenges, so it’s fantastic to know Dan’s persistence, expertise, and care made all the difference. We’ll be sure to share your kind words with him - he’ll be thrilled.
Wishing you all the best in your new home, and we’re always here if you need anything in the future!
The Homemove Team
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