Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
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Review summary
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Reviews shaping this summary
The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Dan @ Homemove was great and very professional in every aspect in helping as a first time buyer
As a first time buyer I would highly recommend Dan @ homemove. I had a complex mortgage to navigate due to my income setup and non standard construction of my new house, Dan helped with the full structural survey and was always available for me on the phone and we finally got the mortgage offer after lots of hard work, thank you ever so much for your hard work !
July 23, 2025
Unprompted review
Reply from Homemove
Hi James,
Thank you so much for your kind words! We’re really pleased to hear that Dan was able to support you so thoroughly through what sounds like a challenging process.
Navigating a complex mortgage and non-standard construction can be tough, especially as a first-time buyer, so it’s great to know Dan’s guidance and commitment helped make it happen. We’ll be sure to pass on your thanks - he’ll really appreciate it.
Wishing you every happiness in your new home,
The Homemove Team
Do not use for home removals
Do not use for home removals. Booked from my storage unit for 11am. 20 minutes later, I have to email them because the phone number on the confirmation email isn’t working… I’m informed that the booking is for 1pm, not 11am, despite the earlier email in the chain confirming the 11am start time. After several more emails and requests for someone to call me, Homemove apologise (by email) and advise that the driver is now on his way, however the earliest they will get there is 12.30. 1pm comes and goes and I receive a phone call from the man with a van company they have obviously booked and I am asked to confirm my address. At this point it becomes clear that they have been given the wrong address. Long story short, I end up waiting at the storage unit for 5 1/2 hours. They refunded me in full in the end but it still doesn’t make up for the stress of that day. The driver they eventually managed to get to to show up broke my lamp due to the rush he was in trying to move all my stuff on his own. Terrible experience overall.
June 20, 2025
Unprompted review
Reply from Homemove
Hi Sarah,
Thank you for taking the time to share your feedback - and we're genuinely sorry for the stress and disruption you experienced on the day of your move. We fully understand how frustrating it must have been to wait so long, especially with the confusion around timing and address details.
While this wasn’t the smooth experience we always aim to deliver, we’re proud that our team was able to act quickly to prevent the worst-case scenario - being left without a removal team altogether. When the original driver was delayed, we mobilised a secondary team to get to you as fast as possible. It’s not ideal - and we completely agree that it fell short of expectations - but unfortunately, unexpected delays and miscommunications can sometimes happen in logistics, no matter how carefully things are planned.
We’re grateful for your patience throughout and were glad to offer a full refund without hesitation. We also appreciated your openness about the broken lamp - and were happy to help replace it. Our drivers understand how important our customer relationships are, and it's that level of accountability and care that we believe sets Homemove apart as a trusted brand.
Thank you again for your honesty, and we truly hope we’ll have the chance to restore your confidence in the future and we do question whether one star is truly a reflection of Phil and Sami's hard work to solve the problems on the day - but we respect your view wholeheartedly and have made lots of improvements in the last month thanks to your feedback.
Warm wishes,
The Homemove Team
Very poor service
We recently used this services to find a mortgage for our first property we are moving into. We were appointed Dan Webster.
The process started of very easy as Dan was easy to contact and proactive with finding us the right mortgage and communicating with us regularly.
However, once Dan had found us the mortgage, we were unable to contact him with any questions we had regarding the mortgage or finding a different offer. Neither me or my partner have had a mortgage before so had a few questions regarding the mortgage and had no support from Dan from this point forward. What was ment to be an easy decision for us turned into a nightmare as we were left at the deep end with no form of contact from him. We rang him multiple times, multiple messages over Whatsapp and never heard from him again after initially sending the mortgage details through to us. It felt like as soon as he had the commission in sight all forms of communication were cut off.
I contacted the company and initiated the process with Dan, however half way through finding a mortgage Dan refused to speak to me and requested my parter rang him to discuss even though it was me that contacted him and I was the main one with questions.
We were both very disappointed by the lack of support provided, especially for first time buyers who have questions regarding the mortgage offer been sent through.
Me and my partner were very disappointed with the service provided by Dan and would not recommend him to anyone else in our position.
July 1, 2025
Unprompted review
Reply from Homemove
Hi Leah,
As soon as your review came through, both James Freestone (CEO) and George Sinclair (Head of Commercial) reached out to you the same day to understand the problems and put an action plan in place. Together they;
- Reviewed your application end-to-end and answered every outstanding question.
- Explained the strict FCA processes around how we find the best mortgage for your needs.
- Put new service checkpoints in place to ensure you receive regular updates until completion.
We’re pleased we could resolve the communication gaps quickly and, from our latest calls, it sounds like the experience has improved. If that’s the case, we’d be grateful if you’d consider updating your original review to reflect the current service level -but only if you genuinely feel your confidence has been restored.
Thank you again for giving us the opportunity to make things right. If there’s anything else we can do, James and George are still your direct contacts and will respond promptly.
Kind regards,
The Homemove Team
Great service from the team at Harmony
I decided to sell my home and worked with Homemove.com - they recommended a London independent/digital agent who was amazing. Lauren at Harmony Estate Agency made herself available to me around my busy schedule making it feel a bespoke service (without the price tag). I had a number of other services with the company to go with my house sale, particularly Sarah-Jane is worth a mention for helping us in making great choices on our move. Huge thanks for all of you making the whole process stress-free!
July 18, 2025
Unprompted review
Reply from Homemove
Hi Kirsty,
Thank you so much for your lovely review! We're thrilled to hear that you had such a positive experience with Homemove.com and our partners.
It’s wonderful to know that Lauren at Harmony Estate Agency was able to support you so personally and we'll be sure to pass on your kind words to her. We're also really pleased that Sarah-Jane could help make those important moving decisions feel easier.
Making the process feel smooth and stress-free is exactly what we aim for, so your feedback means a lot to the whole team. Wishing you all the very best in your new home!
Warm regards,
The Homemove Team
My sale fell through today but my…
My sale fell through today but my experience of having to call around and cancel everything was made that bit lighter by the caring and thoughtful call that I had when cancelling my survey. Followed up with a lovely email that had a personal touch to it, not just an automated bot. I will absolutely be using them again when I find my new home. Thank you
July 17, 2025
Unprompted review
Reply from Homemove
Hi Becky,
Thank you so much for your kind words. We’re really sorry to hear that your sale fell through - we know how frustrating that can be. It means a great deal to us that, even in a stressful moment, our team was able to make things a little easier for you.
We always aim to bring a human touch to every conversation, so your feedback really reassures us that we’re getting it right. We’ll be here when you’re ready to start your search again, and we look forward to helping you with your new home.
Wishing you all the best in the meantime,
Homemove
Stress-Free Survey Booking Thanks to Sarah Jane
I've worked with Sarah Jane at Homemove multiple times, and she’s been fantastic every time. She always makes the process of booking a survey quick and easy, with excellent communication throughout. She's very responsive, professional, and takes the hassle out of the whole process. Highly recommend her for a smooth and stress-free experience!
July 2, 2025
Unprompted review
Reply from Homemove
Thank you so much for recognising Sarah Jane’s effort. She prides herself on clear communication and smooth scheduling, so hearing that she delivered exactly that for you is wonderful. I will share your feedback with her and the rest of the team. If we can help with anything else, please let us know, and we look forward to working with you again.
Sometimes you can give a 5 star review…
Sometimes you can give a 5 star review not because you had a 5 star service but because of the way a company deals with things when things go wrong. This happened in this case when my Homebuyers survey did not materialize when it should. A quick chat on the portal and it was sorted and the survey duly arrived. As I said things can go wrong but its the way companies deal with it that counts.
June 30, 2025
Unprompted review
Reply from Homemove
Thank you for awarding five stars while highlighting how we handled a problem. We are sorry your HomeBuyers report was late, but we are pleased the portal chat resolved it quickly. Your comments remind us that prompt issue resolution is just as important as preventing issues in the first place. We are reviewing our internal checks to reduce the chance of a similar delay. Should you need anything, we are only a message away!
Valuation survey
Paid for a valuation survey,was told it would be 3 to 5 days.7 days later and still no valuation report.Keep messaging them to ask why and all they do is apologise and nothing happens and have to keep contacting them constantly with no one getting back to me.If you are in a hurry like myself don’t use them,because you will regret it!Since writing the review i have been contacted and understand most of the problems are from a third party and the company will not be using said third party again,and i have been offered £60 as a good will gesture.
June 27, 2025
Unprompted review
Reply from Homemove
Andy, we apologise for the frustration caused by the delayed valuation report. Your patience while we disentangled the third‑party issue was greatly appreciated. We have now tightened our daily progress tracking. The £60 gesture is a small token in recognition of the inconvenience. If you need further assistance or have suggestions on how we can improve, please contact our customer care team directly.
The guys went above and beyond- both…
The guys went above and beyond- both the admin team and the team who did the move. Cannot praise them highly enough! When they came across an issue they resolved it swiftly and gracefully. Just the best.
June 18, 2025
Unprompted review
Reply from Homemove
Thank you for the glowing feedback. Both our office staff and the moving crew will be thrilled to hear your praise. They are trained to anticipate challenges and handle them with care, so your endorsement means a lot. We hope you are settling in well, and we would be delighted to help again in future.
The falling coping stone
My neighbour, who lived on the 2nd floor above me used Homemove. Unfortunately during the move a lose coping stone fell and broke my garden storage container so I contacted them. I have to admit I was really annoyed and not expecting much but was I mistaken. They responded very quickly, apologising and saying they'd put things right......and they did. Not only did they replace the broken storage box, they also sent me a gardening tool kit as a gesture of good will. This all happened within days of my complaint. I was so surprised and delighted with my tool kit gift, what a lovely gesture. I think this is a company that genuinely strives for excellence for their clients and provide an easy and smooth experience. Would I recommend them? You bet I would. My dealings with them have proved they are a reputable company who strives to put the customer first, how fantastic is that!
June 6, 2025
Unprompted review
Reply from Homemove
We are very sorry the loose coping stone damaged your storage box. Safety and courtesy to neighbours matter to us, and we are glad our team acted swiftly to make things right and add a gardening kit as a goodwill gift. Thank you for recognising the effort and for recommending us.
great service
I came to Home Move very late in the day for our re-mortgage having been with a previous FA who were dragging their feet. To say that we have had nothing but an exceptional service from Dan the FA and Joanne is an understatement. Everything has been done so quickly and efficiently, 3 months of work done in 4 weeks. They have both gone above and beyond to ensure that we get to the finishing line.
I couldn’t recommend them more, they have been pleasant to deal with and no question has been too much.
I won’t be using anyone else.
Thank you.
June 24, 2025
Unprompted review
Reply from Homemove
Pav, we are delighted that Dan and Joanne could step in late on and still complete your remortgage in record time. They will be overjoyed to learn their speed and communication made such a difference. Thank you for your trust, and please reach out whenever you need mortgage or protection advice in the future.
Spoke to Hugh was very professional and…
Spoke to Hugh was very professional and explain the fully process and make the very nice and easy. Excellent customers service from Gerald and Kelsey
June 16, 2025
Unprompted review
Reply from Homemove
Thank you for sharing your experience with Hugh, Gerald and Kelsey. Professionalism and clear explanations are cornerstones of our service, so we are pleased they delivered exactly that. Should you require further support, our team remains at your disposal.
Most of the stress was relieved from our side!
Dan relieved so much of the burden from me and Juliet. He worked very hard to secure us a mortgage offer and ensured the interest rate was at the lowest possible.
We completed a couple days ago and are so glad that everything went over smoothly. He helped us find the solicitors and the different companies that did different types of surveys.
We could not be more grateful for his hard work.
June 9, 2025
Unprompted review
Reply from Homemove
Jacob and Juliet, congratulations on completing your purchase. Dan works hard to relieve stress for first‑time buyers, and securing a lower rate so close to exchange is a great example of that dedication. We wish you years of happiness in your new home and appreciate you recommending our service.
A Huge Thank You to Dan Webster – Truly the Best Mortgage Advisor!
My husband and I would like to express our deepest gratitude to Dan Webster for his exceptional service and unwavering support throughout our home-buying journey, we are first-time buyers.
From start to finish, Dan was outstanding. He clearly explained every step of the process, followed through on every promise, and handled everything with remarkable speed and efficiency. Dan consistently went above and beyond, and not once did we find fault in any part of his work. His professionalism, attention to detail, and responsiveness truly set him apart.
Just before exchange, Dan managed to secure us a lower interest rate—something we hadn’t expected at that stage, and a testament to how diligently he works for his clients. He took a great deal of the stress off our shoulders, always ready to help and respond quickly, no matter how many questions we had.
Thanks to Dan’s expertise and dedication, we completed the process in exactly 12 weeks and received our keys today (09/06/2025). We are overjoyed and still can’t quite believe that we’ve made it through this journey—and we couldn’t have done it without him.
We wholeheartedly and unreservedly recommend Dan Webster to anyone looking to buy a home. He is, without doubt, the best mortgage advisor we could have hoped for. Thank you so much, Dan!
June 9, 2025
Unprompted review
Reply from Homemove
Juliet, your kind words for Dan Webster are truly appreciated. Going beyond expectations and acting quickly is exactly what we aim for. We are delighted your journey from application to keys took just twelve weeks. Enjoy your new home, and remember we are here whenever you need advice.
Highly recommended this company
Highly recommended this company, Matthew and Rachel so very helpful. They really look after you.
June 5, 2025
Unprompted review
Reply from Homemove
Nina, thank you for recommending us. Matthew and Rachel will be pleased to know their care made a lasting impression. If you ever need further assistance or have friends and family who could benefit from our support, we would be honoured to help.
Mortgage made easy!
Dan and his colleague Joanne were knowledgeable, contactable and friendly throughout my remortgage process.
From the first phone call with Dan I felt reassured and in safe hands. He is clearly an absolute expert at what he does as well as being an extremely personable and good natured individual.
June 4, 2025
Unprompted review
Reply from Homemove
Harvey, we are thrilled that Dan and Joanne guided you through the remortgage process with expertise and warmth. Feeling reassured from the first call is exactly the experience we strive to provide. Please reach out if anything else arises.
Very poor customer service, always chasing
Very poor experience from the start. Always had to chase to find out what was happening. Had the survey been booked, did it go ahead, when was I going to get my report. The dashboard is a joke. I have just checked and despite my survey being carried out on 13 th May and having finally received my report outside of the 5-7 days quoted it still says it is due to happen on the 9th May. Definitely won’t be using them again and it makes me question how good my level 3 survey actually is.
Update my complaint was dealt with quickly and I received a £50 refund. I hope the dashboard works for others and my comments were acted on.
May 13, 2025
Unprompted review
Reply from Homemove
Emma, we apologise for the delays and lack of proactive updates on your Level 3 survey. Your feedback about the dashboard has been shared with our development team, and we have already adjusted status triggers to reflect real‑time progress. We are glad the £50 refund and swift handling of your complaint helped, but we aim to win back your full confidence next time. If you have further thoughts on how we can improve, we would value your insights.
Outstanding service from the start of…
Outstanding service from the start of our mortgage process until the end, fully deserves a 5 star.
May 4, 2025
Unprompted review
Reply from Homemove
Thank you for taking the time to leave a five‑star review. Outstanding service from start to finish is our goal, and we are pleased to have met that standard for you. If we can assist with anything else, our team is always ready to help.
Bad pactices and poor service
Very bad practices looking to pressure you into paying the higher quotes they provide.
You pay in advance and let the drivers know this. There is no assurance you will get the money back.
Through GDPR i requested my information to be removed, they sent an email saying they did. It turns out I can still login and see all the details. So i believe they lied.
I would suggest to avoid there services and look up local movers yourself. They will normally ask for a small deposit, but not full payment like these.
Edit for reply: Since ive done the review my account has been wiped, but no reply from email this time. I did test incognito before. They just didnt wipe my account, but said they did. Oh phone was the pressure selling. No assurances were given like in the reply below. I wrote this review after the email stating they cleared my account.
From what I was told the homemove are just a middle man to get in contact with local movers. The actual move isnt there responsibility. Akin to MyBuilder where MyBuilder is just linking you up to a builder. It is therefore perfectly valid to review there core service before even moving.
My justification for the 1 star is exactly as the site implies. I had lost trust.
May 2, 2025
Unprompted review
Reply from Homemove
Hi Mr Blades,
I’m genuinely sorry you’ve come away feeling pressured and mistrustful - that’s the exact opposite of the experience we want for people who reach out to us. What we offer is a quick estimate and then work behind the scenes to match or beat it - but our quote tool uses an algorithm and isn't always accurate which is why we only take payment once its been finalised - there is zero pressure, or should be zero pressure, in taking that quote and you declined it as is your right.
On the advance payment / “higher quote” concern: Our pricing model is fixed-fee, up front so that there are no surprises on moving day. We only request 100% of the payment if its close to the move-in date otherwise we wouldn't be able to guarantee you peace of mind with an allocated driver. If the move didn't happen.
On your GDPR deletion request: You’re right: if deletion is completed you shouldn’t still be able to log in but we do also have a 1 month window to comply and we did action it immediately, we aren't sure how you were still able to login and I escalated this to our data-protection officer for immediate investigation. If you try again with a private / incognito browser it should be inaccessible.
Refund assurance: Any advance payment is held in a segregated client account and is refundable in full right up to driver assignment
2 weeks before, otherwise we charge 50% if its up to 48 hours before move-in and 100% if it's after that. This is pretty standard practice because last minute drop-outs cost us the chance to fulfil another move.
Edit for reply: that’s not how our business model works Alistair - we’re not a lead generator. Your move would have been our soul responsibility - we have a network of drivers across the country. I can understand why the perceived model you have in mind would frustrate you and why you’d request GDPR deletion with that model which is exactly why we don’t use it. Who wants to be called by five random removal companies? Nope not me either.
You pay homemove, we move you. I feel you may have got the wrong end of the stick so I’d be happy to have a chat and understand how it was sold to you including the pressure tactics employed as that’s something we do not condone.
Drop me an email on founders@homemove.com if you’d like to discuss further and help us improve.
I do feel a single-star rating is a little tough given no move actually took place and we normally average 4.8/5, but that just means we have to earn back your trust. If you would consider changing based on the fact me and Louis as co-founders are working on this for you as we speak - then that would be kind.
Thank you for bringing the issues to light; accountability helps us improve.
Kind regards,
James Freestone | CEO
Daniel Webster my broker has such a…
Daniel Webster my broker has such a positive attitude and response from the beginning of our interaction. It was" trust me, you're in good hands" especially with someone I have never met.
Excellent work showing he is very knowledgeable about his work even patient enough to deal with my impatience. Even dealing with insurance and others, once I raise an issue, Daniel would respond -let me do the research and you choose. The delay we had was more from the seller.
I would be recommending Daniel and the company anytime 100%.
November 25, 2024
Unprompted review
Reply from Homemove
What an uplifting review—thank you! 🎉
Daniel will be delighted to hear that his “you’re in good hands” approach hit the mark. He prides himself on blending deep product knowledge with genuine patience, so it’s great to see that shine through in your experience—especially during those inevitable pauses while third-parties catch up.
We know buying and selling can be stressful, and your trust is something we never take for granted. Hearing that you’d recommend Daniel and our company “100 %” is the ultimate compliment.
If there’s anything else you need - whether it’s a quick follow-up question or help down the road - just let us know. We’re always here, and Daniel will be first in line to assist.
Thanks again for choosing us and for sharing such kind words.
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