Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
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Review summary
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The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Hugh at homemove was 2nd to none from…
Hugh at homemove was 2nd to none from start to finish. Answerd all my questions I asked about my booking for my level 2 house survey, paid for my survey which was at a great price. Then the survey was handled by Gold Crest surveys who rang me the next day to say that they had a cancellation that day, a very detailed survey was emailed to me four days later. A thank-you to everyone for a great service.
April 8, 2025
Unprompted review
Reply from Homemove
Hi there,
“Bosh!” - that’s exactly what Hugh likes to say when everything falls perfectly into place, and we’re thrilled that’s how your survey journey felt. 🚀
Thank you for the fantastic feedback. Hugh will be over the moon to hear his quick answers, great price-point, and smooth hand-off to the Gold Crest team hit the mark for you. We’re glad the cancellation slot meant you got your Level 2 survey even sooner- and that the detailed report landed in your inbox just four days later.
We’ll make sure everyone involved sees your kind words. If you need anything else as you move forward - another question, a clarification, or just a celebratory “Bosh!”- Hugh and the whole Homemove crew are only a call away.
All the best with the rest of your purchase, and thanks again for choosing us.
Second to none customer service …
After only 10 days notice for completion on a house move we contacted Homemove. I was in panic mode, the staff on sales and post sales were fantastic, their customer service was second to none. They reassured me everything was in place for removal and storage. They worked in conjuction with Albert Miles who loaded and unloaded, worked at pace and extremely hard. The grandfather clock with a fine glass case was treated with extra care and landed with no damage. All in all a very smooth process from beginning to end. Thanks to all involved.
March 27, 2025
Unprompted review
Reply from Homemove
Hi,
A move on 10 days’ notice can feel like a sprint, so we’re thrilled our team helped turn “panic mode” into a smooth hand-off. Hearing our sales and post-sales crews were “second to none” is exactly the encouragement they love to see.
We’ll be sure to pass your thanks to Albert Miles’ loading team—their pace (and that extra-care touch with your grandfather clock’s glass case) is something they take real pride in. Knowing it arrived unscathed is music to our ears.
If anything else pops up—whether it’s a quick question about storage or a future move—just give us a shout. Until then, enjoy settling into your new home, and thanks again for choosing Homemove.
Really impressed, would definitely recommend
Really impressed with the Homemove platform and team, especially Dan. They made my buying process so straightforward, it really felt like I had someone on my side supporting me through every step.
March 20, 2025
Unprompted review
Reply from Homemove
Thank you for the glowing feedback! ⭐⭐⭐⭐⭐
Dan—and the whole Homemove crew—will be thrilled to hear you felt genuinely supported at every step. Making the buying process “straightforward” is exactly what we aim for, so your words are the best compliment we could receive.
If you ever need a hand again—whether it’s a quick follow-up question or help with your next move—just let us know. We’re always in your corner.
Enjoy your new home, and thanks again for recommending us!
5 Stars
I can't recommend Homemove enough! From start to finish, their support has been outstanding. James, there CEO got involved, in particular, went above and beyond to ensure I felt heard and supported. Even when faced with challenges involving a third-party surveyor, James demonstrated genuine care and professionalism, taking the time to provide guidance and reassurance.
His proactive approach, honest communication, and willingness to stand by their customers is a testament to the values Homemove upholds. Unlike many companies that disappear once the service is completed, Homemove remained a strong advocate for me. Knowing they prioritize their customers' well-being, even after the initial service, gives me complete confidence in recommending them.
James' dedication and transparency are rare in today's market. It's clear that Homemove genuinely cares about their customers and the quality of their services. I look forward to using Homemove again in the future as they continue to evolve their offerings. If you're looking for a company that treats you with respect and integrity, look no further.
Thank you, James and the Homemove team!
March 17, 2025
Unprompted review
Reply from Homemove
Hi there,
Thank you for the glowing, five-star vote of confidence! Knowing you felt heard, supported, and still looked-after even when a third-party snag cropped up is exactly what we strive for at Homemove.
I’m glad my direct involvement helped bring a bit of calm and clarity, but the real credit goes to the entire Homemove team—our culture is built on staying in our customers’ corner long after the initial job is done. Your comments about transparency, honest communication, and post-completion care tell us we’re living those values.
We’re continually evolving our platform and partner network, and feedback like yours fuels that momentum. When the time comes for your next move—or if you simply have a question—you can count on the same proactive support.
Thanks again for putting your trust in Homemove and for sharing such generous words.
Warm regards,
James
CEO, Homemove
5 star review for Mr Webster!
Daniel was absolutely brilliant from start.
Nothing was too much trouble.
He was supportive and professional through the whole process and I have ended up with my dream home which I didn't think it was achievable.
Dan was realistic and honest. He spent a massive amount of time ensuring that I was getting the best deal and explored a multitude of lenders.
Couldn't recommend Dan enough.
March 13, 2025
Unprompted review
Reply from Homemove
Thank you for the fantastic five-star review—and for spotlighting Daniel’s hard work! 🌟
Hearing that his realism, honesty and refusal to settle for “good enough” helped you secure a home you once thought was out of reach is exactly why we love what we do.
I know Dan invested many hours combing through lender options to make sure the deal truly fit you. I’ll pass your kind words on to him (though I suspect he’s already grinning from ear to ear).
If you ever need anything—whether it’s a future remortgage check-up, a question about your new place, or just a friendly voice—don’t hesitate to reach out. We’ll be here, and Dan will be first in line to help.
Congratulations on your dream home, and thanks again for choosing Homemove!
Remortgage
Recently renewed our mortgage as previous deal was expiring. Whole procedure from initial consultation to completion was made really easy. Daniel was brilliant explaining each step and keeping us informed as everything progressed. Daniel listened to what our needs were and found a deal that matched, and has overall saved us a lot and made a huge difference for us! Massive thankyou and we will definitely be in touch when we need to renew again. I would 100% recommend Daniel’s services.
February 3, 2025
Unprompted review
Reply from Homemove
Thank you for the brilliant feedback—and for trusting Daniel (and Homemove) with such an important milestone. 🎉
A remortgage can feel daunting, especially with an expiring deal on the horizon, so we’re thrilled Daniel’s step-by-step approach turned it into an “easy” experience. He’ll be delighted to hear that listening carefully to your priorities led to a package that not only fits, but saves you money and makes a real difference day-to-day.
We’ll pop a reminder in the diary for your next renewal, but in the meantime, if rates shift or you just have a question, Daniel’s inbox is always open.
Thanks again for the 100 % recommendation and the chance to help—enjoy the peace of mind your new deal brings!
Andy from Homemove was very helpful and…
Andy from Homemove was very helpful and professional in finding a removal company that would help us move house.
Three polite and strong men from the company Albert Myles came and made this move as stress free as they possibly could. They were extremely accommodating and did not waste any time in loading and unloading our belongings.
They were very careful in handling our items and were respectful of the new property, ensuring nothing was left dirty.
Considering the 2hr45 min journey and the fact they took everything (as long as there was space), they charged a very reasonable price.
Extremely efficient, punctual and professional - I would highly recommend!
February 24, 2025
Unprompted review
Reply from Homemove
What a brilliant account of moving day—thank you!
Andy will be thrilled to see his “match-making” skills paid off and that the Albert Myles crew turned a 2 hour 45-minute haul into a smooth, stress-free experience. Hearing they were polite, super-fast yet careful, and left your new place spotless ticks every box we look for in a partner.
We’ll pass your praise to the three movers and to Albert Myles’ leadership team; feedback like this keeps their morale sky-high. And thank you for highlighting the fair pricing—transparency and value are values we share.
If you ever need a hand again—whether it’s storage, a future move, or just advice on settling in—Andy and the Homemove team are only a call away.
Enjoy your new home, and thanks once more for the glowing recommendation!
Efficient and Great Communication!
Homemove were great and efficient in arranging my Homebuyers survey. From initially requesting their services, they were at the property in 7 days carrying out the survey. The detailed report was then sent to us 2 days later.
The communication was great throughout and their AI chatbot was really useful. I could use the chatbot any time of day and get the required help and information I needed. I’ve never seen a chatbot respond as well as the one utilised by Homemove.
I would recommend Homemove to anyone and would definitely use them again!
February 28, 2025
Unprompted review
Reply from Homemove
Thank you for the glowing feedback! 🚀
Getting a Homebuyers survey booked, completed and back to you in under 10 days is exactly the pace we aim for, so it’s fantastic to hear the timeline hit the mark.
Our team will be especially pleased that you found the AI chatbot genuinely helpful—behind the scenes we’re constantly refining it to give real answers, not canned responses, 24/7. Knowing it came through for you reinforces that the work is paying off.
We’re delighted you’d recommend us and look forward to helping again whenever you need a survey—or any other Homemove service. If a question pops up about the report, just open a chat or give us a call; we’re always here.
Thanks again for choosing Homemove!
Sarahjane was really helpful throughout…
Sarahjane was really helpful throughout the journey for me and my remortgaging for HTB
Even when an error (on my behalf) presented itself Sarahjane was quick in responding to my needs for resolution.
February 12, 2025
Unprompted review
Reply from Homemove
Thank you for sharing your experience—and for spotlighting Sarahjane’s hard work! 🚀
Help-to-Buy remortgages can be a little fiddly, so hearing that her quick responses and clear guidance smoothed the path (even when that unexpected hiccup cropped up) is exactly what we love to see.
I’ll make sure Sarahjane sees your kind words; knowing she made a real difference will mean the world to her. If you have any follow-up questions—whether it’s paperwork, future rate checks or just peace-of-mind queries—she’s only a call or message away.
Thanks again for trusting us with your remortgage, and congratulations on getting everything sorted.
Outstanding Service from HomeMove
I recently had the pleasure of working with Dan from HomeMove to secure a buy-to-let mortgage, and I can confidently say that his expertise and dedication made the entire process seamless and stress-free.
As a first-time property investor, I was unsure about the complexities of buy-to-let mortgages, but Dan guided me every step of the way with professionalism and patience.
Dan’s deep understanding of the buy-to-let market was evident from our very first conversation. He took the time to explain the process in detail, ensuring I fully understood the requirements, risks, and opportunities involved. His advice was tailored to my financial situation and investment goals, which gave me confidence in his recommendations.
One of the standout qualities of working with Dan was his ability to secure a mortgage deal that was perfectly suited to my needs. He has strong relationships with a wide range of lenders, which allowed him to find a competitive rate and terms that I wouldn’t have been able to access on my own. His market knowledge ensured I got the best possible deal.
Dan handled all the paperwork and communication with the lender, which saved me a significant amount of time and effort. He kept me updated throughout the process and was always quick to respond to any questions or concerns I had. His proactive approach meant that any potential hurdles were resolved swiftly, ensuring the process stayed on track.
What truly sets Dan apart is his commitment to his clients. He was approachable, friendly, and genuinely invested in helping me achieve my goals. No question was too small, and he went above and beyond to ensure I felt supported and informed at every stage. His professionalism and personal touch made the experience enjoyable and stress-free.
Thanks to Dan’s expertise and hard work, I successfully secured my buy-to-let mortgage and am now on my way to building my property portfolio. I couldn’t have done it without his guidance, and I’m incredibly grateful for his support.
If you’re looking for a mortgage advisor who is knowledgeable, reliable, and genuinely cares about their clients, I highly recommend Dan @ HomeMove. He made what could have been a daunting process into a smooth and positive experience. I will definitely be working with him again in the future!
Rating: 5/5
Thank you, Dan, for your outstanding service!
February 13, 2025
Unprompted review
Reply from Homemove
What an outstanding review—thank you! ⭐⭐⭐⭐⭐
Dan will be delighted to hear that his “professional-yet-personal” approach turned your very first buy-to-let mortgage into a smooth, confidence-boosting experience.
We know the leap from homeowner to property investor can feel daunting, so it’s great to hear Dan’s step-by-step explanations, lender relationships and proactive updates hit the mark. Securing a competitive deal tailored to your goals is exactly why we put so much effort into lender partnerships and market research.
Your note that “no question was too small” and that Dan’s support saved you time and stress is music to our ears. We’ll make sure the whole HomeMove team sees your kind words—feedback like this keeps our standards high.
Congratulations on the first addition to your portfolio! When you’re ready for property number two, or if you simply want a check-in on rates, Dan will be the first to pick up the phone.
Thanks again for trusting Homemove and for recommending us so warmly.
Hugh's service was outstanding
Hugh's service was outstanding. He was thorough whenever I needed advice and prompt when returning calls or answering queries. He assured me of the price point and directed me to trust pilot for reviews.
I initially believed we would need a level 3 survey but after talking to Hugh it was determined that a level 2 was sufficient for our needs, no upselling occurred which was quite the contrary considering my experience with other surveyors. Hugh took the time to assure me when I needed it, was patient and didn't rush the sale. I was sent 'mock' surveys so I could further make the correct decision and when finally ready to proceed, stayed on the line until I was confident the transaction was complete. Amazing customer service!
Once the survey is complete and the report received, I will write another review for the surveyor.
Shoutout to Megan who booked the company, she too was awesome!
February 12, 2025
Unprompted review
Reply from Homemove
Thank you for the wonderful, detail-packed review! Hugh will be chuffed to hear that his “no-pressure, plenty-of-information” style made all the difference—especially around deciding that a Level 2 survey (not a Level 3) was the right fit. He loves sharing sample reports so customers can choose with total confidence, so it’s great to know the mock surveys helped.
I’m also glad Megan’s booking work earned a shout-out; she prides herself on keeping the diary—and the paperwork—spot-on.
We’ll keep things just as smooth for the rest of the journey. Once your survey is complete, feel free to reach back with any questions—or that follow-up review you mentioned.
Thanks again for trusting Homemove, and for recognising both Hugh’s patience and Megan’s behind-the-scenes magic.
Highly recommend
I highly recommend Homemove for your valuation.
We needed our report urgently and they worked very hard to deliver it on time.
January 31, 2025
Unprompted review
Reply from Homemove
Many thanks for the recommendation! ⏱️
Fast-tracking a valuation can be stressful, so we’re thrilled our team delivered the report within your deadline. We’ll pass your thanks to the surveyor, the scheduling crew and our report-checking desk—they all pulled together to make the turnaround happen.
If you ever need another valuation, survey or just a quick chat about property questions, we’ll be here and ready to move just as swiftly.
Thanks again for choosing Homemove!
Robert sorted our survey
Robert sorted our survey, really thorough and took the time to explain everything. No pushy sales talk, just honest advice. Quick turnaround on the quote too. 👍
January 22, 2025
Unprompted review
Reply from Homemove
Thank you for sharing your experience—and for spotlighting Robert’s work! 🚀
He’ll be delighted to know his thorough explanations and straight-up advice (no pushy sales chat!) helped you feel comfortable with both the survey itself and the quick-turnaround quote.
I’ll pass your kind words to Robert and the rest of the team; feedback like yours keeps our standards high and our smiles wide.
If any questions pop up when you’re reading the final report—or if you need help again down the road—just give us a shout. We’re always here to help.
Thanks again for choosing Homemove!
Stress free move
The team that helped us move were so nice and helpful. They turned a very stressful day into a very positive experience. I would highly recommend and very good value compared to other removal companies.
January 27, 2025
Unprompted review
Reply from Homemove
Thank you so much for your kind words! We're thrilled to hear that our team made your move a stress-free and positive experience. Moving can be a big day, and we're glad we could help make it easier for you. We really appreciate your recommendation and hope you’re settling in well! 🚛🏡✨
Hugh was an absolute gent
Hugh was an absolute gent. Assisted me throughout the process and kept me informed at every stage.
Thank you Hugh all the best
January 27, 2025
Unprompted review
Reply from Homemove
Thank you for your wonderful review! We're so glad to hear that Hugh provided such great support throughout your move. We'll be sure to pass on your kind words to him—he'll really appreciate it! Wishing you all the best in your new home. ⭐⭐⭐⭐⭐
We were very impressed with the work…
We were so pleased with the work carried out by Jan and Roman. We told them what we wanted, no job was too big or too small and everything was done professionally to a very high standard indeed. Everywhere was always left clean & tidy and both are very pleasant & hard working. We would highly recommend them.
October 18, 2024
Unprompted review
Reply from Homemove
⭐⭐⭐⭐⭐ Jan and Roman will be so pleased to hear this! They always go the extra mile, and we’re glad their hard work stood out. Thanks for taking the time to share your experience—it really means a lot!
Only ones that got back to me during…
Only ones that got back to me during holiday period. Now all sorted.
December 30, 2024
Unprompted review
Reply from Homemove
Really appreciate you taking the time to leave a review! We're glad we could be there for you when others weren’t. Happy to hear everything’s sorted—wishing you all the best! ⭐⭐⭐⭐⭐
Valuation & HTB redemption
I used homemove for the valuation for my HTB redemption and this was completed promptly. I then went on to purchase the conveyancing services through homemove to manage the HTB redemption, however when I later realised that I did not require these, homemove were swift to issue me with a refund.
January 2, 2025
Unprompted review
Reply from Homemove
Thank you for taking the time to share your experience. We’re delighted our valuation team could move quickly on your Help to Buy redemption, and that our conveyancing partners were just as prompt—first in getting a quote to you and then, once you let us know those services weren’t needed, in issuing your refund without delay.
If anything changes, or if you simply have questions about the HTB process down the line, our lines are always open. We appreciate your trust in Homemove and hope to help again whenever you need us.
Do not use for moving !
While all the people I have communicated with have been lovely, the moving service they offer is terrible. I had to continually chase them to receive a full quote, and not just an estimate, and when it came back it was nearly double what the estimate was and my moving date was days away. They also tried to change the moving day, which was not possible on my end. Overall, this has been an incredibly stressful and frustrating process. I could not recommend them for your moving needs.
December 13, 2024
Unprompted review
Reply from Homemove
Hi Claire,
We're really sorry to hear that you had a frustrating experience. We genuinely tried our best to support your move, especially given the additional complexity of relocating to Northern Ireland. While we understand your disappointment, we do want to ask if one star is truly reflective of the service we provided. Sami worked hard to provide accurate pricing once all the details were confirmed, and while estimates can sometimes differ from final quotes due to various factors, we never intend for this to cause stress.
We’d love the opportunity to discuss this further and see if there’s anything we can do to improve your experience. Please feel free to reach out, and we appreciate your feedback.
Wishing you all the best in your new home.🚛🏡✨
A Seamless Experience with HomeMove – Highly Recommended!
From start to finish, my experience with HomeMove has been nothing short of outstanding. Their promise to “make moving home simple” is not just a tagline; it’s a commitment they truly deliver on. The team expertly guided me through every step of the process, from choosing the right estate agent to ensuring the final completion was smooth and hassle-free.
I must give special recognition to James, who was an absolute superstar throughout my journey. Speaking with him over the phone was an absolute pleasure. He displayed exceptional professionalism, a deep understanding of the process, and most importantly, a genuine willingness to help. James was patient and thorough, addressing all my concerns and providing clear, actionable advice. His ability to break down the complexities of home-moving into manageable steps was invaluable. I felt reassured knowing I had someone so knowledgeable and reliable in my corner.
HomeMove stands out for their wide range of services, which cater to virtually every aspect of the moving process. They act as a one-stop shop, offering services like conveyancing, mortgage brokering, and removal logistics. Their support even extends to price comparison tools, ensuring you’re getting the best deals on essential services, and property surveying, which helped me gain a full understanding of my new home before moving in. Each service was seamlessly coordinated and of the highest standard.
The team’s dedication to making moving stress-free is evident at every step. Whether you need advice on estate agents, assistance with removals, or help navigating the often-complicated world of conveyancing, HomeMove is there to simplify it all. Their expertise and tailored approach make a daunting process feel manageable and, dare I say, enjoyable!
If you’re considering moving home, look no further than HomeMove. Their incredible service, dedicated professionals like James, and comprehensive offerings make them the gold standard in the industry. I cannot recommend them highly enough. Trust me—HomeMove is the partner you need for a seamless and stress-free moving experience!
December 7, 2024
Unprompted review
Reply from Homemove
Wow! Thank you so much for this fantastic review! We're absolutely thrilled to hear that your experience with Homemove was smooth and stress-free. Our mission is to simplify the moving process, and it's incredibly rewarding to know that we delivered on that promise for you.
A special shoutout to James—he’ll be delighted to hear your kind words! His dedication and expertise truly shine through, and we’re so glad he could guide you through every step with professionalism and care.
It’s also great to hear that our full range of services made your move easier. We strive to be a one-stop shop for everything home-moving-related, so knowing that you found value in our conveyancing, mortgage, and removal support means the world to us.
Your recommendation means everything, and we’re so grateful you took the time to share your experience. Wishing you all the best in your new home! 🏡✨🚛
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