Homeroom Sverige Reviews 

Incorrect instructions, slow delivery

Low quality product which was delivered in poor packaging. Then on top of that there is a cost to return the goods tjat is taken out. All in all not a great experience and I would not be a returning customer.

Very good , top quality material

Best price! With great discounts

The quality of the furniture was incredibly subpar compared to the price. To give an example, the “hinges” of the TV stand I ordered were actual stickers to put on the doors instead of actual hinges. This of course was not indicated on the product page anywhere. I would not recommend purchasing from this store.

Ordered the bookshelf in brown wood and even though correctly ordered a white one was delivered. Feedback formula on the website not working properly and no way to send an email. Very poor quality

Cheaply made. So many scratches and marks. The instructions are fairly difficult.

the instructions are not really clear, and different some tools too... some holes in the boards are missing...

Impossible to order since the order button doesn't do anything. In general most links don't do anything. Cursor doesn't show that links are clickable, even if they are. Right clicking actually clicks the links. It's clear that whoever designed this website has no exprience designing websites. Even if I was able to click the order button it's obvious that something else along the order procedure would be broken as well or go horribly wrong

I purchased expensive items on two occasions, and each time, the product arrived faulty. Initially, I bought a shoe rack with defects. Given its heavy nature, I chose to keep it, expecting reasonable compensation. However, I had to engage in several rounds of emails to argue that 200 kr was inadequate for an item costing around 2K. Eventually, I gave up. Despite this, I gave the company the benefit of the doubt and purchased two table lamps, each worth 1,000 kr. Yet again, one arrived faulty: it wobbled, didn't stand straight, had a crooked bulb holder, and a broken bottom pad. Upon reporting this, they offered a mere 100 kr as compensation, which was astonishing. Why would anyone accept a faulty lamp for such a trivial amount, especially when spending over a thousand? Their exchange policy is unsatisfactory; they should facilitate the exchange themselves. I shouldn't be responsible for their repeated mistakes. The experience was utterly terrible.

In contrast, direct purchases from Jotex/Ellos are far superior. Their return/exchange policies are excellent. I've had great experiences with Jotex, easily returning items I didn't like without any hassle and receiving fair compensation for any bad items.

It seems Homeroom believes they're doing a favor by selling their products to the customers!

The rug was pretty but it was so thin and drew all the trashes to itself. So I returned it

It s ridicolous that I had to pay additional fee for choosing invoice instead of card payment. I would understand the fee if I decided to split the payment or postpone it. But it makes no sense I had to pay extra just to pay my invoice on time.

Zero transparancy in their check out
Zero transparency in their check out.
When you choose to pay with an invoice, every invoice option is coming up with a fee and unless you click on that option, you don't see that you will be charged additionally for that option.
When I check out from the website, I would like to see all the fees just like any other website does. If you buy with elpy, you end up paying more than what you see in check out.
To me it almost sounds like a scam. I don't recommend anyone.

Very bad experience with my purchase. I bought a coffee table and tv table. After a month and half and calling them multiple times they sent my order incomplete and after that when informed them surprisingly they said that you will receive rest of your order 5 weeks from now without suggesting any compensation.
If you have time and energy to call and track and argue for at least month, buy from them.

Update 26th of January 2024:
After long back and forth turned out Homeroom (claims) sent my missed package in 12th of January (while in respond of this comment their admin in the 9th of January responded to this comment and said "it is on its way") and it will take between 3 to 5 more weeks to get the new package. After more 8 days of informing them that this issue happened and expressed for them how hurry I am because of a long trip that I have in the last week of January. When I called their customer service they responded in very inappropriate way that "this is what it is"

I try to cancelled my order within the same time as i ordered but they say you cannot cancelled it so it was not looking good for me that within few minutes you cannot change it.

I receive warnings that your email is misconfigured on some emails from you. (You have dmarc set up incorrectly, somewhere)

This is a big problem because you plan to send an invoice, and I cannot be sure if I will receive your mail or if it will be filtered, ie: I cannot be sure that I will receive the invoice.

I tried to resolve this by calling you and asking to pay immediately by card or swish - impossible, apparently. Your advice: “It’s no problem, just wait for the invoice to be emailed through”. This is not a response which indicates any thinking has taken place.

I would have rated well apart from this problem, the product is good quality and was delivered quickly.

You are of course welcome to contact me to resolve, keen to get you your money.

Update: I received an SMS to pay my bill. The invoiced price at Homeroom and the displayed on Elpy was 638 kr, but the final price was increased by an “administration fee” that was not included on the original invoice, and with no instruction I saw as to how to avoid the fee. I have strong doubts about whether increasing the invoice price to be paid for an “administration fee” is ok, but paid to not have to deal with Elpy / Homeroom any further. Rating is unchanged.